Monday, August 15, 2022

New Library 2.0 Webinar: "Good Kids, Bad Behaviors: What to Do About Unruly Young People in the Library"

 "Good Kids, Bad Behaviors:
What to Do About Unruly Young People in the Library"

Part of the Library 2.0 Series with Dr. Steve Albrecht


This 60-minute training webinar is another in our "Service, Safety, and Security" series for all library staff and library leaders, presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.

From about 12 to about 17 is a tough age span for a lot of kids. Library staffers get to see a powerful collision between puberty, hormones, immaturity, anti-authority feelings, peer pressure, and an intense desire not to be embarrassed in front of their peers by other kids or adults. Things get better for most teenagers as they near 18, but there is no question most library professionals would say that, especially if their facility is near a middle school or a high school, they see students as their biggest behavioral and compliance challenges, after patrons with mental health or substance use problems.

Tweenagers, teenagers, and students can work alone or in groups to make the library a loud, disruptive, even fearful place, as they bully other kids, bother adults, and disobey and insult staff. Many older library patrons avoid the building between 2 pm and 5 pm, when the nearby junior high or high school has let out and some of the kids are just a handful and a half. It's easy for some library employees to lose patience with some kids who are loud and disrespectful in the library because they forget They Are Kids. Feeling their oats is in their DNA. Smarting off to adults goes back with children only a few thousand years; it just is what it is.

This session will offer some unique ideas to get better compliance with younger patrons, using both time-tested methods and Outside the Box (OTB) solutions.


  • Starting at the top of the river: meetings with school district and school campus officials.
  • Welcome back to better staff alignment.
  • Training Orcas: Using the Shamu Effect
  • Bringing willing students on board: hire them!
  • The spirit of our policies versus the letter of our policies.
  • Making physical changes to the library facility.
  • The challenge of homeless teenagers.
  • Training up our library security officers.
  • Meeting with the local School Resource Officer (SRO).
  • Safe, sane, and successful parent meetings.

DATE: Thursday, August 25, 2022, at 2:00 pm US - Eastern Time


  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email
  • FREE for those on individual or group all-access passes (see below).


Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.


  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

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