"I want to talk about vendors and vendor relationships with the library.
"There have been some interesting issues with vendors in terms of boundary problems and behavior issues, even theft, and a kind of 'familiarity' sometimes that some vendors have where they just wander into our facilities without checking in at the front desk, or going into the back office areas without permission... or going even into areas where the leaders and supervisors managers may have back offices, without permission or supervision.
"Not all library vendors are problematic, but some are and I wanted to talk about some of the things we need to think about in terms of a visitor vendor access policy..."
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.
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