Library 2.0 Webinar: "Patron Harassment Scenarios: What to Do as a Staffer and a Leader"

"Patron Harassment Scenarios: What to Do as a Staffer and a Leader"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Just because something is illegal and has been for a long time (1964, to be exact), doesn’t mean it has stopped happening. The passage of the Civil Rights Act started the necessary discussions and prevention processes to address sexual and racial harassment in many facets of our personal and professional lives, including the workplace.

And yet, despite sexual and racial harassment being a well-defined issue -- with policies; notification choices; investigation steps; support for targets; and consequences for perpetrators -- it exists as a shadow issue in many agencies, including libraries. Where many organizations have to deal with harassers who are other co-workers, in the library environment, it’s most likely to come from patrons, vendors, visitors, and even the possibility of elected or appointed officials.

Dr. Steve Albrecht has heard about this concern so often from his library training clients that he devoted a chapter from his forthcoming book, The Safe Library, to the problem. Library leaders, managers, and supervisors need to know what is happening if it affects the safety and peace of mind of their employees. They can’t fix what they don’t know about. Library employees need to have the courage to talk about these issues with each other, report them to management, and expect a resolution that creates a harassment-free workplace.

To prevent it, we need to discuss its many forms and empower harassment targets (Steve does not like the term “victims”) to protect and defend themselves, using all legal, ethical, and creative means.

This is a 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This overview session is another in our “Essential Library Leadership Series,” for all library leaders. A handout copy of the presentation slides will be available to all who participate.

LEARNING AGENDA: 

• Review common (and uncommon) library employee-patron harassment scenarios.
• How common is “quid pro quo” sexual harassment? And what can be done if the QPQ perpetrator is a prominent community member?
• Discuss the stakeholders’ role for “multiple channels of reporting” to work effectively.
• Review a typical complex harassment investigation done by an HR professional, a lawyer, or a private investigator.
• Review the harassment prevention tip sheet from Pen.org.
• Review setting library use (or no-use) boundaries for patrons who are repeat offenders.
• Discuss what language must be in a library’s Harassment Prevention Policy.

DATE: Thursday, October 6, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

Webinar Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

"Narcan: What Every Librarian Needs to Know About Opiate Overdoses" - New Dr. Steve Albrecht Blog Post on Library 2.0

We've just posted a new blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Narcan: What Every Librarian Needs to Know About Opiate Overdoses."

The number of fatal overdoses due to opiate use (heroin, fentanyl, pain pills) continues to surge in the US, as does the record amounts of fentanyl powder and pills seized at the southern border. A recent arrest in Arizona revealed the driver was transporting 340 packages of fentanyl pills, weighing 187 pounds, and worth an estimated $4.3 million. (A fatal dose - injected, swallowed, or inhaled - can be as small as a dozen grains of sand.) 

...Since libraries are public places, the likelihood of opiate drug users coming to the facility to either use drugs, buy or sell drugs, or rest while under the influence, means that the possibility of a medical emergency due to their overdose is a reality.

You can read the full post here. 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

Coming Up:

Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

Library 2.0 Webinar: "Library Politics: Better Dealings With Your Elected, and Appointed Officials"

"Library Politics: Better Dealings With Your Elected and Appointed Officials"
Part of the Library 2.0 "Essential Library Leadership" Series with Dr. Steve Albrecht

OVERVIEW: 

All library politics is local... Or is it? As a library leader, how you interact with the various political leaders in your circle of influence can make or break your current and future success. You may deal with local elected or appointed officials, like Library Boards; with City Council members and the county Board of Supervisors; with Planning Boards; with Community Development Boards; with Friends of the Library; and even with the Friends of Trees. You may have to make your case for capital improvements, more budget dollars or personnel, or changes in policies, to elected or appointed people who know a lot or a little about running a library. You may have to work with the administrators of federal government programs; with state library associations; or with local community groups. You will need to present your needs, often in a public forum, using data, documentation, and justifications they can agree upon, vote on, and sign-off on. How you manage these relationships will require tact, communication skills, and good Social Intelligence (the ability to read the room and say or do the right things based on who is in that room).

This is a 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This overview session is another in our “Essential Library Leadership Series,” for all library leaders. A handout copy of the presentation slides will be available to all who participate.

LEARNING AGENDA: 

• Every local, state, or federal politician has two personal agendas. Do you know what they are?
• How can you make it easier for them to say yes? Preparing your facts and figures.
• Matching your work and goals to your city or county’s Strategic Plan.
• Presentation skills overview: speaking in public has its own stressors.
• Observing visible, overt political agendas versus invisible, covert political agendas.
• Working with volunteer boards, Friends of the Library, and oversight groups.
• What do you do when board members don’t get along with each other?
• Using tradeoffs versus concessions with politicians.
• Answering the “impact questions”: fiscal, community, service, (and their reputation).

DATE: Thursday, September 22, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

Webinar Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

UPDATED: "School Library Summit" - Tuesday, September 20th, an SJSU iSchool Online Event

The School of Information at San José State University is the founding sponsor of the Library 2.0 conference series, a partnership we have had for 12 years. Please consider attending their free upcoming symposium. 

School Library Summit

SEPTEMBER 20, 2022 - 10:00AM - 12:00PM

The SJSU School of Information is pleased to present the School Library Summit. This webcast is free to attend and will be recorded. Register to attend! 

Agenda

I. Welcome and Introductions (10:00 – 10:05 a.m. Pacific Time) 

• Anthony Chow, PhD, Director and Professor, SJSU School of Information & Co-Chair of ALISE’s Council of Deans, Directors, and Chairs
• Sanda Erdelez, PhD, Interim Dean and Professor, College of Organizational, Computational and Information Sciences, Simmons University & Co-Chair of ALISE’s Council of Deans, Directors, and Chairs

II. Keynote Address (10:05 – 10:55 a.m. Pacific Time)

• Keith Curry-Lance, Consultant and School Library Researcher
• Kathy Lester, AASL President 

III. Panel 1 (10:55 – 11:30 a.m. Pacific Time): What does an strong school library look like and how do we best prepare and educate school librarians to create and run them? 

• Karen Gavigan, PhD, PhD, Interim Director, University of South Carolina School of Information Science, College of Information and Communications
• Jonathan Hunt, MLIS, County Schools Librarian at San Diego County Office of Education
• Cynthia Richardson Johnson, PhD Candidate, College of Information and Communications, University of South Carolina

IV. Panel 2 (11:30 – 11:55 a.m. Pacific Time): What specific, achievable, strategic actions should be taken at federal and state levels to address effectively, at a policy level, equity of access for all students to well-funded school libraries staffed by certified school librarians?

• Lessa Pelayo-Lozada, ALA President
• Kathy Lester, AASL President
• Kathy Carroll, Past AASL President

V. Concluding Remarks (11:55 a.m. – Noon Pacific Time) – Drs. Anthony Chow and Sanda Erdelez

The webcast will be recorded for future on-demand viewing.

Individuals requiring real-time captioning/closed captions or other accommodations should contact Sue Alman as soon as possible.

New Dr. Albrecht Library 2.0 Podcast: "Bullets Shot Into Books and Bomb Threats: What to Do?"

We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Bullets Shot Into Books and Bomb Threats: What to Do?"

"So my topic for this half hour is bullets, and books, bomb threats, and what we can do to manage fear, especially fear of threats that may have come from patrons or anonymously, inside the library experience. 

"I've got a lot of background in this been doing for a long time--over 30 years now. And I have some strong feelings about things like bomb threats. I also want to talk about a story which happened in Kalispell, Montana, just recently in the first week of August 2022. So we can look at that, and kind of figure out what your library's response would be, and what your response would be as a an employee, when faced with this situation..."

Listen to the full podcast here. 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

Coming Up:

Webinar Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

October 10th Library Training Day Special - "Service, Safety, and Security" Discounted Group Showing Rates

If you are planning on using Monday, October 10th, Indigenous Peoples' Day / Columbus Day in the United States, as a training day for your staff, you can select one or more of our Dr. Steve Albrecht recorded training webinars to show for $199 on that day. 

This is $100 off our regular group showing fee, which gives you the license for a one-time showing of the recording to a group located in the same physical location or in the same virtual meeting. A list of the recorded training webinars is below and is also available at https://www.library20.com/page/webinars. To make purchase arrangements for this special offer, please email admin@library20.com with the recording(s) you are interested in showing and we'll send you an electronic invoice and confirmation link(s) for that day.

Please also consider our annual all-access pass program for groups or individuals for Dr. Albrecht's training videos. Significant group discounts are available that allow a certain number, or all, of your staff to watch any of his training videos at any time during the year. This is a great program and can be managed, for groups that prefer, through Niche Academy as well as at Library 2.0. For more information email admin@library20.com with the number of staff you would like us to base a quote on, or if you would like for us to call and give you more information. If you serve a predominantly low-income or rural area, please let us know at the time you reach out.

Dr. Albrecht "Service, Safety, and Security" Webinar Recordings:

• Good Kids, Bad Behaviors: What to Do About Unruly Young People in the Library
• Librarians as Mandated Reporters: Child Abuse, Dependent Adult Abuse, and Elder Abuse
• Ten Library Service Myths Every Librarian Should Challenge
• Porn and Patrons in the Library: What to Do About a Vexing Issue
• Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders
  
• Protecting Yourselves and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings
• Ten Security Myths That Every Librarian Needs to Know Are Wrong - and Exactly Why
• Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons
• Dangerous Situations: Handling Real Challenges and Keeping Everyone Safe
• Library Civility: Taking Care of Each Other
• Awkward Conversations & Difficult Situations: How to the Hardest Discussions with Patrons
• Diversity, Equity, and Inclusion in Your Library: How to Start Talking About DEI
• Collection Protection: Preventing Thefts, Vandalism, Fires, and Other Large and Small Library Disasters
• Gangs in the Library: A Serious Security Issue
• Team Success: Better Results Through Focused Team Building, Internal Support, Clear Communication, and Conflict Resolution
• Becoming a Resilient Librarian: Taking the Path Away From Stress and Burnout
• Ten Tools for the (New) Library Supervisor: Starting Out Right
• Post-Pandemic Staff Development and Training: How Can We Best Support It?
• Serving Patrons with Mental Health Issues: Support, Empathy, and Safety
• Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
• The Substance Abusing Patron: Staff Safety and the Public Health
• Helping Library Patrons with Autism: Start with Understanding
• Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
• Service Leadership for Librarians: Six Strategies for Success
• Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
• Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
• Performance Evaluations: A Skill-Building Refresher for Library Leaders
• The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
• Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
• Your Library and the Police: Time for a New Relationship
• Library Emergencies - Doing the Right Things When Things Go Wrong
• Library Safety & Security 2020 (Expanded)
• Interacting with the Homeless
• Sexual Harassment of Library Staff
• Security for Rural Librarians
• How to Handle Challenging Patrons
• Stress Management for Library Staff
• Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
• Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event

Webinar Coming Up:

Check out Dr. Albrecht's twice-monthly podcast and blog posts, which are available for free at https://www.library20.com/safety-and-security-with-dr-steve-albrecht. Also free are our regular mini-conferences and all the conference recordings

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)