Wednesday, June 30, 2021

Blog Post and Podcast: "The Spirit of Service" by Dr. Steve Albrecht

We've posted a new blog post and a complementary podcast from Dr. Steve Albrecht in our "Library Service, Safety, & Security" section of Library 2.0:

"The Spirit of Service"
In this third part of our three-part discussion of customer service, we look at a collection of ideas about the Spirit of Service. The Spirit of Service is a set of 20 behaviors that can help all library employees focus on not just the “how-to” part of providing great customer service.

Click here to access both the blog post and the podcast. 

Click here to let us know what topics you'd be particularly interested in having us cover in the Library 2.0 webinars, blog posts, and podcast series.

Other recent podcasts episodes from Dr. Albrecht include "Library Civility: A Code for How We Treat Each Other," "The Code of Quality Service," "The Power of Surveys," "Working with Elected Officials," "A Guided Meditation for Stress Management and Relaxation," "Stop Apologizing for Library Security," "Let's Talk About Talking," and "Guns in Your Library." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

Other recent blog posts are available here, including: "Library Civility: A Code for How We Treat Each Other," "The Code of Quality Service for Library Employees," "The North Vancouver Library Stabbing Attacks: Edged Weapons Awareness," "Managing the 'Champion Employee' at the Library: The Need for Management Courage," "Some Leadership Truths for Library Leaders," "Helping Library Patrons with Autism: Start with Understanding," "The Perils of the Parking Lot: Parts 1 and 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of paid webinars with Dr. Albrecht which are available for individual or group viewing.

More information is available here.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

Monday, June 21, 2021

Title Change for Friday's Webinar: "Serving Library Patrons with Mental Health Issues: Support, Empathy, and Safety"

 "Serving Library Patrons with Mental Health Issues: Support, Empathy, and Safety"
Part of a special Library 2.0 series with Dr. Steve Albrecht & Dr. Gina Simmons Schneider

SPECIAL NOTE:

Our goal for this webinar is to help library personnel have the tools they need to better serve patrons struggling with a mental health issue or crisis. We regret that our original title ("Serving Mentally Ill Patrons") did not reflect person-first language. Studies demonstrate that when we talk about the person first, and then the illness or disability, it can increase compassion and improve how the person is perceived and treated. When we refer to people as if they were an illness--"she's a schizophrenic, he's a diabetic"--it can feel dehumanizing and can unfavorably influence interactions with the individual. It is preferable to say instead, "she suffers from schizophrenia, he has diabetes." Attached are links to a couple of studies that demonstrate the power of person-first language.

Our special thanks to Library 2.0 members Brian Sullivan and Julie King for thoughtfully drawing our attention to the value of making this change! 

OVERVIEW

A 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht and Dr. Gina Simmons Schneider, a San Diego-based licensed psychotherapist.

Library staffers often encounter patrons along a wide-ranging behavioral scale. Some patrons may have a mental health issue that does not outwardly affect their behavior in the library; others may have significant behavioral issues in the library, as they interact with staff and other patrons. This webinar is here to help all library employees provide safe, empathic, non-judgmental service to those patrons who may have a visible mental issue.

The American Psychiatric Association defines mental illnesses as "health conditions involving changes in emotion, thinking or behavior (or a combination of these)..."

Mental illnesses are associated with distress and/or problems functioning in social, work or family activities.
Serious mental illness is a mental, behavioral or emotional disorder (excluding developmental and substance use disorders) resulting in serious functional impairment, which substantially interferes with or limits one or more major life activities. Examples of serious mental illness include major depressive disorder, schizophrenia, and bipolar disorder. Mental illness is common. In a given year:
* nearly one in five (19 percent) U.S. adults experience some form of mental illness;
* one in 24 (4.1 percent) has a serious mental illness;
* one in 12 (8.5 percent) has a diagnosable substance use disorder. 
Mental illness is treatable. The vast majority of individuals with mental illness continue to function in their daily lives.

Learning Objectives:

  • How trauma/PTSD influences the behavior of certain patrons.

  • Understanding the most common mental illnesses that library staff might see: depression; suicidal comments they might hear from a depressed person in crisis; antisocial personality disorder (especially the manipulation and mistreatment of others); psychotic symptoms (from drug use, schizophrenia); schizophrenia or psychotic patrons, who are delusional or out of touch with reality; bipolar behaviors (especially manic episodes, where patrons may come to the library highly energized); borderline patrons, who may develop uncomfortable attachments to certain staff members; explosive anger/authority issues in patrons; the highly anxious patron.

  • Autism spectrum disorders in patrons; patrons with traumatic brain injuries or brain injury from chronic drug/alcohol use); serving developmentally disabled children and adults.

  • The misperception that patrons with mental health issues are more dangerous to others than themselves.

  • Understanding the three-type criteria for serious mental illness: danger to self, danger to others, or gravely disabled.
    When or if the police need to be called.

  • Self-protection and security strategies for library staff to deal with people who have an apparent mental illness.

  • Community services the library staff can refer them to county behavioral health, support groups, public agencies, private-sector agencies, and treatment centers.

DATE: Friday, June 25th, 2021, at 4:00 pm Eastern Daylight Time

COST: $99/person - includes any-time access to the recording and the presentation slides. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

SPECIAL GROUP RATES:

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $999.
  • Email admin@learningrevolution.com to arrange.

ALL-ACCESS PASSES:

  • All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year.
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@learningrevolution.com.
Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

Monday, June 14, 2021

This Thursday - 5,000 Already Registered for the "Reinventing Libraries for a Post-COVID World" Mini-Conference

Our second Library 2.021 mini-conference: "Reinventing Libraries for a Post-COVID World," will be held online (and for free) this Thursday, June 17th, 2021, from 12:00 - 3:00 US-Pacific Time. The conference schedule and registration details are below!

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In the wake of the COVID-19 pandemic, librarians have been faced with all manner of challenges as they have worked to bring their service, resources, and events into the virtual realm. Unsurprisingly, librarians have not only met this challenge but thrived in bringing new dynamic digital content, engaging virtual programming and instructional events, and exciting online such as virtual book clubs, gaming tournaments, and even makerspace activities to their patrons. Please join us as we discuss the ways librarians have adapted and evolved their service offerings for a post COVID world.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 network to be kept updated on this and future events. 

This event is being organized in partnership with Ellyssa Kroski, the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books. Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing 30-minute keynote. A mini-conference FAQ (frequently asked questions) page is here. 

Participants are encouraged to use #library2020 and #librariespostcovid on their social media posts about the event.


CONFERENCE SCHEDULE
THURSDAY, JUNE 17th - 12:00 - 3:00 PM US PACIFIC TIME
(Click the link on any session title to see the description and/or to correspond with the presenters. The actual Zoom session links will be emailed to registered attendees the day before the event.)

12:00 PM (NOON) US-PACIFIC TIME
(Click HERE for Other Time Zones)

  • OPENING KEYNOTE PANEL (one hour, see the speaker bios below!)
1:00 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
1:30 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
2:00 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
2:30 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
  • CLOSING KEYNOTE by Chris Jacobs (30 minutes)

KEYNOTE PANELISTS:

8592507271Ellyssa Kroski (@ellyssa)
Director of Information Technology and Marketing at the New York Law Institute

Ellyssa Kroski is the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books including Law Librarianship in the Age of AI for which she won the AALL’s 2020 Joseph L. Andrews Legal Literature Award. She is a librarian, an adjunct faculty member at Drexel and San Jose State Universities, and an international conference speaker. She received the 2017 Library Hi Tech Award from the ALA/LITA for her long-term contributions in the area of Library and Information Science technology and its application. She can be found at: http://www.amazon.com/author/ellyssa and http://ellyssakroski.com.

  8647617678?profile=RESIZE_400xChris Jacobs (@BPLTeenCentral )
Teen Technology Coordinator – Teen Central | Boston Public Library – Central Library at Copley Square

Chris Jacobs has been the Teen Technology Coordinator for the Central location of the Boston Public Library since October 2019. A lifelong student and educator at heart, his career trajectory prior to BPL includes a six-year stint as a tech-forward high school English teacher, where his interest in media literacy—piqued by coursework conducted at the Harvard Graduate School of Education—flowered into a rigorous curriculum that pushed teens to explore the intersections among technology, society, and identity. An enthusiastic proponent of games and gamification as critical academic and interpersonal tools, Chris currently heads BPL’s Teen Gaming cohort, which uses social media avenues such as Twitch and YouTube to continue building engaging, empathetic, teen-centric online communities throughout the pandemic.
 
8647618455?profile=RESIZE_400xJunior Tidal (@JuniorTidal)
Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York

Junior Tidal is the Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York. He co-hosts the City Tech Stories podcast with Prof. Nora Almeida. Other than podcasts, his research interests include mobile web development, usability, and library privacy issues. Originally from Whitesburg, Kentucky, he has earned a MLS and a Master’s in Information Science from Indiana University in Bloomington, Indiana.

8666490492?profile=RESIZE_400xTanner Adams
Adult Programming Librarian at Parker Williams Library

Tanner Adams is the Adult Programming Librarian at Parker Williams Library in Houston, Texas. This library is part of Harris County Public Library, and he has worked in Fort Bend County as well. At Parker Williams, he is responsible for the library's ESL and Citizenship programs, as well as running a weekly game of Dungeons & Dragons for the public.
 
8670372471?profile=RESIZE_400xLoraine Walker
Starkville Public Library Children's Librarian

Loraine is the Children's Librarian at the Starkville Public Library in Starkville, MS. She graduated from Mississippi State University and proudly rings her cowbell when attending football, basketball, and baseball games. She's the Phi Mu Alumnae President for East Mississippi, chaired the Starkville Junior Auxiliary's Reading Railroad this year that promotes early literacy, just read to over 2,500 children in her full Cat in the Hat mascot costume for Read Across America Week throughout Oktibbeha County. And when she's not out filming virtual storytimes in a pasture or by a lake, she's busy having socially distanced storytimes in the park next to our library. In her free time, she loves to play with her French Bulldog puppy Scout and take photographs at their local wildlife refuge.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

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Thursday, June 10, 2021

What Topics Would You Like for the Library 2.0 Webinars, Blog Posts, and Podcasts? + "Serving Mentally Ill Patrons: Support, Empathy, and Safety"

Dr. Steve Albrecht hosts a collection of resources in the "Library Service, Safety, & Security" section of Library 2.0, including blog posts, podcasts, and webinars. You can see the blog posts and podcasts here. The list of paid webinars is here.

Would you be willing to let us know what topics you might like to have him cover? Please let us know by using this very quick survey here: https://forms.gle/oXZvMfxC69Mj1Fsk7.

Please also consider joining our Library 2.0 webinar on June 25th: "Serving Mentally Ill Patrons: Support, Empathy, and Safety" at https://www.library20.com/mentally-ill-patrons.

Thank you!

Steve (the other Steve)

Steve Hargadon
LIBRARY 2.0
steve@learningrevolution.com

ABOUT DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

PRAISE FOR DR. ALBRECHT:

  • "I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI
  • "Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL
  • "Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation.  And have first-hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe, and still deliver on our mission and the meaningful work we do each day." - Jen 
  • "You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO
  • "I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA
  • "I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently, I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN
  • "Thank you for the great content. I appreciate it." - Carmen from MT
  • "[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA
  • "I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA
  • "We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX
  • "Your webinars were educational and inspiring." - Karen from GA
  • "I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada
  • "'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical, and respectful methods of engagement can be brought forth in times of need." - Deborah from CA
  • "We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day-to-day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD
  • "I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH
  • "You're the best of the best." - Nick from CA
  • "I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD
  • "[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX
  • "Thank you very much for your work and very good webinar." - Donna from IN
  • "I appreciate your vast knowledge on patrons and safety situations." - Mary from IL
  • "I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA

Wednesday, June 09, 2021

Do you know someone who needs help with parenting for academic success?

“This parent seminar is like no other. Understanding the learning process and the development of executive functions is a component of parenting that is often overlooked. Greg and Chris are exceptionally skilled at what they do and amazing communicators. In this seminar, they provide a baseline of information that will help any parent become more empathetic and knowledgeable as they help guide these wonderful young persons in developing their own independence and confidence. This seminar applies to so much more than just academics – it applies to life skills.”  
–Jenifer Dobson (More testimonials below...) 
  

We are excited to announce that Learning Revolution (and Classroom 2.0 and Library 2.0) will be hosting an ONLINE version of the much-sought-after course: 

Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

Your Instructors

Greg Smith: Greg has been an educator for 35 years, and he is the owner of Northwest Educational Services. He has over 40,000 hours of one-on-one experience supporting students and parents in their respective learning processes. Greg is married with two teenage daughters and understands the challenges of parenting from both a professional and personal perspective.
 
Chris Loper: Chris has been an academic coach since 2014. He writes an education blog for parents and students at NWTutoring.com, and he is the owner of South Cove Tutoring in Issaquah, WA. Chris is also the creator of BecomingBetter.org, where he writes about self-improvement and works one-on-one with adults on habit formation.

The Classes

#1 Psychology and Neuroscience Essentials 

  • The history of the human brain as it relates to academic success
  • Brain health: the effects of sleep, nutrition, exercise, and technology
  • Positive psychology: encouraging mental health and success
  • Leading by example: the importance of modeling healthy habits

#2 Growth Mindset Parenting

  • The dynamic human brain: how the brain changes and grows
  • Growth mindset vs. fixed mindset
  • Growth-minded language
  • Leading by example: the growth-minded lifestyle
  • Cultivating healthy self-esteem and self-efficacy

#3 Studying and Learning

  • Test anxiety: where does it come from and what can we do about it
  • What is “studying?”: learning techniques and memory formation
  • Problem-solving: technique, strategy, and the value of real breaks
  • Technology: distractions, multitasking, and tech-addiction
  • The pursuit of mastery and love of learning: curiosity and depth vs. grade management

#4 Behavioral Change and Productivity

  • Realism: how change actually happens
  • Using willpower wisely: habits, strategies, and reminders
  • Self-perception: how outer change drives inner change
  • Procrastination: why we do it and how to do it less
  • Perfectionism: moving away from debilitating all-or-nothing thinking

#5 Cultivating Executive Function

  • Park the helicopter: how micromanaging hinders development
  • Skinned knees: what kids learn when they’re allowed to fail
  • Coaching vs. teaching: encouraging resourcefulness and independence
  • Talking with your child about school: navigating the emotional difficulties of academic conversations
  • Active agent vs. passive victim: blame, parental language, and cultivating responsibility

If you miss a class, we will provide you with a recording of the lecture, but in order to maintain the privacy of the families who attend, we will not be recording the Q&A.

Dates and Times

Thursday evenings 7:00 - 9:00 pm US-Pacific Time (PDT) beginning 7/22/2021 and ending 8/19/2021.

Cost & Registration

$299 per family (a set of parents and/or guardians). Space is limited, so please let us know right away that you’d like to reserve a spot. To reserve your spot, please register here (all major credit cards accepted):

If you need to pay by check, please email admin@learningrevolution.com and we'll hold the reservation and send an invoice. Please send questions to admin@learningrevolution.com.

Other Testimonials

“I took the parenting course in summer 2019 and learned so much about how the developing brain, growth mindset, and the importance of modeling (as opposed to managing), and much more. I still have my notes and refer back to them periodically. I highly recommend the course for anyone interested in supporting their children as they grow into lifelong learners.” 

–Caitlin Moulding

“Chris and Greg’s parent seminars are not to be missed! In a short time, I became more savvy about myself and my kids as learners. Their coaching tips aim to reduce parent-child conflict by leveraging current research on the brain and descriptive stories of their students. I highly recommend their seminars for parents of all kids!” 

–Vicki Pettiross

"We attended Northwest Educational Services’ parent seminar series in 2019 - the content was highly relevant and well presented, and the welcoming setting provided us the opportunity to engage directly with expert educators and other parents.  As parents of middle and elementary school students, we were able to relate to the information shared, and apply the seminar’s concepts directly into our own family interactions and dynamics.  We look forward to attending again this year.” 

–Jill Nolton

"We are the fortunate parents of twin daughters, both with unique-to-them strengths and challenges in the learning environment. No one-size-fits-all approach for us. We were looking for some coaching to sort out the best ways to give each daughter the specific support they needed to be successful in their school environments. The Parenting for Academic Success classes we took through NWES provided us with that and more.

"Coaches Greg and Chris spoke to all learning types, teaching parents how to encourage their kids to identify and articulate what they needed, and how to ask for it, so that they could become independent drivers of their own academic success. Once we began to implement some of the tools we learned, both of our students began to, more and more readily, reach out for help from resources beyond us (other students, academic coaches, school tutors, and teachers) and do so in a timely manner, before test anxiety or project panic set in.

"We also learned new tools to support both daughters in becoming more consistent in their study habits. Instead of ‘cramming’ the night before an exam, the girls began to develop habits which vastly reduced last-minute, stress-driven studying.

"Our daughters have now transitioned to great-fit universities where they are happy, engaged, independent, and consistently experiencing academic success.

"Greg and Chris brought their combined years of expertise coaching students at all grade levels, and advising parents who desire to support student success, and shared concrete, well informed, research based, ground tested, information and strategies that aided us in our efforts to support our unique learners. We cannot recommend them highly enough."

-Kelly and Steve Nolan Shafer


Monday, June 07, 2021

Mini-Conference Schedule: "Reinventing Libraries for a Post-COVID World," a Library 2.0 Event

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This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 network to be kept updated on this and future events. 

Our second Library 2.021 mini-conference: "Reinventing Libraries for a Post-COVID World," will be held online (and for free) on Thursday, June 17th, 2021, from 12:00 - 3:00 US-Pacific Time. The conference schedule is below!
In the wake of the COVID-19 pandemic, librarians have been faced with all manner of challenges as they have worked to bring their service, resources, and events into the virtual realm. Unsurprisingly, librarians have not only met this challenge but thrived in bringing new dynamic digital content, engaging virtual programming and instructional events, and exciting online such as virtual book clubs, gaming tournaments, and even makerspace activities to their patrons.Please join us as we discuss the ways librarians have adapted and evolved their service offerings for a post COVID world.

This event is being organized in partnership with Ellyssa Kroski, the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books. Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing 30-minute keynote. A mini-conference FAQ (frequently asked questions) page is here. 

Participants are encouraged to use #library2020 and #librariespostcovid on their social media posts about the event.


CONFERENCE SCHEDULE
THURSDAY, JUNE 17th - 12:00 - 3:00 PM US PACIFIC TIME
(Click the link on any session title to see the description and/or to correspond with the presenters. The actual Zoom session links will be emailed to registered attendees the day before the event.)

12:00 PM (NOON) US-PACIFIC TIME
(Click HERE for Other Time Zones)

  • OPENING KEYNOTE PANEL (one hour, see the speaker bios below!)
1:00 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
1:30 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
2:00 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
2:30 PM US-PACIFIC TIME
(Click HERE for Other Time Zones)
  • CLOSING KEYNOTE by Chris Jacobs (30 minutes)

KEYNOTE PANELISTS:

8592507271Ellyssa Kroski (@ellyssa)
Director of Information Technology and Marketing at the New York Law Institute

Ellyssa Kroski is the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books including Law Librarianship in the Age of AI for which she won the AALL’s 2020 Joseph L. Andrews Legal Literature Award. She is a librarian, an adjunct faculty member at Drexel and San Jose State Universities, and an international conference speaker. She received the 2017 Library Hi Tech Award from the ALA/LITA for her long-term contributions in the area of Library and Information Science technology and its application. She can be found at: http://www.amazon.com/author/ellyssa and http://ellyssakroski.com.

  8647617678?profile=RESIZE_400xChris Jacobs (@BPLTeenCentral )
Teen Technology Coordinator – Teen Central | Boston Public Library – Central Library at Copley Square

Chris Jacobs has been the Teen Technology Coordinator for the Central location of the Boston Public Library since October 2019. A lifelong student and educator at heart, his career trajectory prior to BPL includes a six-year stint as a tech-forward high school English teacher, where his interest in media literacy—piqued by coursework conducted at the Harvard Graduate School of Education—flowered into a rigorous curriculum that pushed teens to explore the intersections among technology, society, and identity. An enthusiastic proponent of games and gamification as critical academic and interpersonal tools, Chris currently heads BPL’s Teen Gaming cohort, which uses social media avenues such as Twitch and YouTube to continue building engaging, empathetic, teen-centric online communities throughout the pandemic.
 
8647618455?profile=RESIZE_400xJunior Tidal (@JuniorTidal)
Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York

Junior Tidal is the Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York. He co-hosts the City Tech Stories podcast with Prof. Nora Almeida. Other than podcasts, his research interests include mobile web development, usability, and library privacy issues. Originally from Whitesburg, Kentucky, he has earned a MLS and a Master’s in Information Science from Indiana University in Bloomington, Indiana.

8666490492?profile=RESIZE_400xTanner Adams
Adult Programming Librarian at Parker Williams Library

Tanner Adams is the Adult Programming Librarian at Parker Williams Library in Houston, Texas. This library is part of Harris County Public Library, and he has worked in Fort Bend County as well. At Parker Williams, he is responsible for the library's ESL and Citizenship programs, as well as running a weekly game of Dungeons & Dragons for the public.
 
8670372471?profile=RESIZE_400xLoraine Walker
Starkville Public Library Children's Librarian

Loraine is the Children's Librarian at the Starkville Public Library in Starkville, MS. She graduated from Mississippi State University and proudly rings her cowbell when attending football, basketball, and baseball games. She's the Phi Mu Alumnae President for East Mississippi, chaired the Starkville Junior Auxiliary's Reading Railroad this year that promotes early literacy, just read to over 2,500 children in her full Cat in the Hat mascot costume for Read Across America Week throughout Oktibbeha County. And when she's not out filming virtual storytimes in a pasture or by a lake, she's busy having socially distanced storytimes in the park next to our library. In her free time, she loves to play with her French Bulldog puppy Scout and take photographs at their local wildlife refuge.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

8592509068?profile=RESIZE_400x

Wednesday, June 02, 2021

"Serving Mentally Ill Patrons: Support, Empathy, and Safety" - Library 2.0 Webinar with Dr. Steve Albrecht

 "Serving Mentally Ill Patrons: Support, Empathy, and Safety"
Part of a special Library 2.0 series with Dr. Steve Albrecht & Dr. Dr. Gina Simmons Schneider

OVERVIEW

A 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht and Dr. Gina Simmons Schneider, a San Diego-based licensed psychotherapist.

Library staffers often encounter patrons along a wide-ranging behavioral scale. Some patrons may have a mental illness that does not outwardly affect their behavior in the library; others may have significant behavioral issues in the library, as they interact with staff and other patrons. This webinar is here to help all library employees provide safe, empathic, non-judgmental service to those patrons who may have a visible mental illness.

The American Psychiatric Association defines mental illnesses as "health conditions involving changes in emotion, thinking or behavior (or a combination of these)..."

Mental illnesses are associated with distress and/or problems functioning in social, work or family activities.
Serious mental illness is a mental, behavioral or emotional disorder (excluding developmental and substance use disorders) resulting in serious functional impairment, which substantially interferes with or limits one or more major life activities. Examples of serious mental illness include major depressive disorder, schizophrenia, and bipolar disorder. Mental illness is common. In a given year:
* nearly one in five (19 percent) U.S. adults experience some form of mental illness;
* one in 24 (4.1 percent) has a serious mental illness;
* one in 12 (8.5 percent) has a diagnosable substance use disorder. 
Mental illness is treatable. The vast majority of individuals with mental illness continue to function in their daily lives.

LEARNING OBJECTIVES:

  • How trauma/PTSD influences the behavior of certain patrons.

  • Understanding the most common mental illnesses that library staff might see: depression; suicidal comments they might hear from a depressed person in crisis; antisocial personality disorder (especially the manipulation and mistreatment of others); psychotic symptoms (from drug use, schizophrenia); schizophrenia or psychotic patrons, who are delusional or out of touch with reality; bipolar behaviors (especially manic episodes, where patrons may come to the library highly energized); borderline patrons, who may develop uncomfortable attachments to certain staff members; explosive anger/authority issues in patrons; the highly anxious patron.

  • Autism spectrum disorders in patrons; patrons with traumatic brain injuries or brain injury from chronic drug/alcohol use); serving developmentally disabled children and adults.

  • The misperception that most mentally ill people are more dangerous to others than themselves.

  • Understanding the three-type criteria for serious mental illness: danger to self, danger to others, or gravely disabled.
    When or if the police need to be called.

  • Self-protection and security strategies for library staff to deal with people who have an apparent mental illness.

  • Community services the library staff can refer them to county behavioral health, support groups, public agencies, private-sector agencies, and treatment centers.

DATE: Friday, June 25th, 2021, at 4:00 pm Eastern Daylight Time

COST: $99/person - includes any-time access to the recording and the presentation slides. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

SPECIAL GROUP RATES:

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $999.
  • Email admin@learningrevolution.com to arrange.

ALL-ACCESS PASSES:

  • All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year.
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@learningrevolution.com.
Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

Tuesday, June 01, 2021

Blog Post and Podcast: "Library Civility: A Code for How We Treat Each Other" by Dr. Steve Albrecht

We've posted a new blog post and a complementary podcast from Dr. Steve Albrecht in our "Library Service, Safety, & Security" section of Library 2.0:

"Library Civility: A Code for How We Treat Each Other"

Click here to access both. 

Other recent podcasts episodes from Dr. Albrecht include "The Code of Quality Service," "The Power of Surveys," "Working with Elected Officials," "A Guided Meditation for Stress Management and Relaxation," "Stop Apologizing for Library Security," "Let's Talk About Talking," and "Guns in Your Library." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

Other recent blog posts are available here, including: "The Code of Quality Service for Library Employees," "The North Vancouver Library Stabbing Attacks: Edged Weapons Awareness," "Managing the 'Champion Employee' at the Library: The Need for Management Courage," "Some Leadership Truths for Library Leaders," "Helping Library Patrons with Autism: Start with Understanding," "The Perils of the Parking Lot: Parts 1 and 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of paid webinars with Dr. Albrecht which are available for individual or group viewing. 

More information is available here.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.