Friday, February 26, 2021

Today - "Diversity, Equity, and Inclusion" | Coming Up "Service Leadership" & "Patrons with Autism" #library20

There is still time to sign up for today's webinar on "Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness,” part of a special Library 2.0 series, featuring Dr. Karla Rhay and hosted by Dr. Steve Albrecht. More information below or on the Library 2.0 site here.

OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring presented by Dr. Karla Rhay, CEO of the Karla Rhay Group, and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

To help library administrators, managers, supervisors, and employees at all levels understand Diversity, Equity, and Inclusion (DEI), Library 2.0 has asked Dr. Karla Rhay, CEO of the Karla Rhay Group to present a one-hour webinar. Here’s what this important program will cover:

Part 1 - Opening remarks about Diversity, Equity, Inclusion (DEI):

  • Why we are discussing, purpose, intent, benefits of DEI.
  • Embracing diversity at the library.
  • Reasons, blameless and non-faulting, so that people are further enlightened.
  • Understanding the broader community.
  • Inclusiveness, patrons being from all walks of life, as well as with co-workers.

Part 2 - Exploring perceived differences:

  • Earnest treatment of others.
  • Breaking through unconscious bias.
  • Awareness of individual biases, attitudes, and beliefs, particularly when they concern stereotypes and prejudices.
  • Serving special populations in the library.
  • People with special needs, disabilities, mental health, and underrepresented populations – social, economic, homeless, etc.

Part 3 - Truths from working in a service industry:

  • From entitled to challenging behaviors, tools to de-escalate situations.
  • Diversity is a fundamental value.
  • Establishment of core values and beliefs where we value the richness of our backgrounds, perspectives, and styles.
  • Promoting services for all.
  • What it means to work in a service, high-touch industry.

Part 4 - Health, well-being, and compassion:

  • Delivery mechanisms and expectations.
  • Risk factors of compassion fatigue.
  • Preserving their capacity for empathy, awareness of what causes compassion fatigue.
  • Community outreach.
  • Disenfranchised communities may not always walk through the door, reaching those populations.

Part 5 - Closing remarks:

  • Incorporating the points discussed, the library’s commitment to DEI, and benefits of take-aways. 

DATE: Friday, February 26th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Karla Rhay is recognized in the public school, pooling and insurance community. As a former school administrator, she has most recently served as Chief Executive Officer for two large joint powers authorities and was President of the California Association of Joint Power Authorities (CAJPA). Recently she was named California Classified Leader of the Year (2019). She earned her doctorate from University of Southern California (USC) in educational leadership with a dissertation in sexual misconduct in public education, training a number of school administrators in recognizing warning signs and prevention strategies. She has spent the last two decades involved in a variety of public school and employee benefit matters that include school violence and bullying prevention, strategic leadership, and staff development
opportunities.


"Service Leadership for Librarians: Six Strategies for Success"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

Learning Objectives:

  • Defining Service Leadership and the six core themes.
  • Vision and Values: Can you communicate your strategic plan to your team?
  • Direction: Can you set realistic project goals and timelines for your staff?
  • Persuasion: Can you convince people above or below you to follow your ideas?
  • Support: Are you a micromanager, a missing manager, or a hybrid manager?
  • Development: Do you create opportunities for your staff to grow in their jobs or promote?
  • Appreciation: Do you use praise, rewards, and ceremonies for your employees?

DATE: Friday, March 12th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.


"Helping Library Patrons with Autism: Start with Understanding”
Part of a special Library 2.0 series -  featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht 

OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Autism refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech, and nonverbal communication. Autism is a complex, lifelong neurological issue, with different levels affecting the behaviors and interactions of the people who have it, along with their caregivers, who try to see them through their days, safely and peacefully. Libraries and library employees may serve people with autism and have no issues with their interactions or may have significant challenges when trying to help them. It helps to know the realities of how an autistic person sees the world. Ryan Dowd, Executive Director of Hesed House (one of the biggest homeless shelters in Illinois) and author of a 2018 ALA book to help library staff serve patrons experiencing homelessness, emphasizes the surprising number of homeless people with undiagnosed autism. If you serve the homeless population in your library, you need Dr. Jim Wining’s advice, as a leading autism advocate.

For help in this complex and emotional patron service issue, the Library 2.0 webinar series has turned to Dr. Jim Wining, a national advocate for autism understanding and the parent of an autistic child. Dr. Wining has an autistic child and has made it his life's work to help the autism community, educate businesses and entities who serve people with autism, and to remove some of the fears and stigmas associated with the disorder.

In this webinar. Dr. Wining will provide his experience and expertise to library leaders and staffers, to help them best understand and serve patrons with autism. Jim's long background in this subject has given him empathy, tools, and an understanding of the challenges interacting with a person whose level of autism is severe. The goal of this program is to eliminate myths, provide encouragement and understanding to serve patrons with autism with confidence, and be ready to support this population in the library.

In Dr. Wining's own words: "My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences. I want to help you understand these unique patrons in your libraries."

Learning Agenda:

  • Understanding the Levels of Autism
  • Admission to the Library
  • Triggers in the Library Environment
  • Staff Interactions with Patrons with Autism
  • Understanding the Important Role of the Guardian
  • Communication Challenges: The Importance of Tone, Giving Instructions and Directions, Reactions
  • Environmental Factors: Lights, Touch, Odors, Water, Restroom Use
  • Helping to Manage a “Melt Down”
  • Social Distancing and Space
  • Checking Out materials or Leaving with Materials Without Checking Them Out
  • Restrictions on Library Use
  • Possible Violence Concerns
  • Possible Parking Lot Issues
  • Safety Considerations

DATE: Friday, March 26th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.




DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Tuesday, February 16, 2021

Friday Webinar - "Helping Library Patrons with Autism" + Blog Post #library20

We invite you to join us this Friday, February 19th, for a 60-minute webinar with Dr. James R. Wining, presented by Library 2.0 and Dr. Steve Albrecht:  "Helping Library Patrons with Autism: Start with Understanding.” Information on registering to attend online and to access the recording is here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings

We've also posted a new blog post on the same topic from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Helping Library Patrons with Autism: Start with Understanding."

From an interview with Dr. James R. Wining: My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences....  
CHECKING OUT MATERIALS - Don’t worry about eye contact but be careful not to take items from AP. Let AP voluntarily hand you the book, CD, etc. Ask him or her for his or her library card or the Guardian’s card. If the AP has reached without a card very calmly say, “The items will be right here in a visible, designated place and will be checked out to you when your card is presented.” Be careful to itemize these items especially if they are “no check-out items” as they could likely disappear. If the Guardian is not present send someone to find him or her.... (click for full post)

See you "online!"

Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon

"Helping Library Patrons with Autism: Start with Understanding”
Part of a special Library 2.0 series -  featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht 

OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Autism refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech, and nonverbal communication. Autism is a complex, lifelong neurological issue, with different levels affecting the behaviors and interactions of the people who have it, along with their caregivers, who try to see them through their days, safely and peacefully. Libraries and library employees may serve people with autism and have no issues with their interactions or may have significant challenges when trying to help them. It helps to know the realities of how an autistic person sees the world. Ryan Dowd, Executive Director of Hesed House (one of the biggest homeless shelters in Illinois) and author of a 2018 ALA book to help library staff serve patrons experiencing homelessness, emphasizes the surprising number of homeless people with undiagnosed autism. If you serve the homeless population in your library, you need Dr. Jim Wining’s advice, as a leading autism advocate.

For help in this complex and emotional patron service issue, the Library 2.0 webinar series has turned to Dr. Jim Wining, a national advocate for autism understanding and the parent of an autistic child. Dr. Wining has an autistic child and has made it his life's work to help the autism community, educate businesses and entities who serve people with autism, and to remove some of the fears and stigmas associated with the disorder.

In this webinar. Dr. Wining will provide his experience and expertise to library leaders and staffers, to help them best understand and serve patrons with autism. Jim's long background in this subject has given him empathy, tools, and an understanding of the challenges interacting with a person whose level of autism is severe. The goal of this program is to eliminate myths, provide encouragement and understanding to serve patrons with autism with confidence, and be ready to support this population in the library.

In Dr. Wining's own words: "My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences. I want to help you understand these unique patrons in your libraries."

Learning Agenda:

  • Understanding the Levels of Autism
  • Admission to the Library
  • Triggers in the Library Environment
  • Staff Interactions with Patrons with Autism
  • Understanding the Important Role of the Guardian
  • Communication Challenges: The Importance of Tone, Giving Instructions and Directions, Reactions
  • Environmental Factors: Lights, Touch, Odors, Water, Restroom Use
  • Helping to Manage a “Melt Down”
  • Social Distancing and Space
  • Checking Out materials or Leaving with Materials Without Checking Them Out
  • Restrictions on Library Use
  • Possible Violence Concerns
  • Possible Parking Lot Issues
  • Safety Considerations

DATE: Friday, February 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

MORE WEBINARS:



"Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness”
Part of a special Library 2.0 series -  featuring Dr. Karla Rhay and hosted by Dr. Steve Albrecht 

OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring presented by Dr. Karla Rhay, CEO of the Karla Rhay Group, and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

To help library administrators, managers, supervisors, and employees at all levels understand Diversity, Equity, and Inclusion (DEI), Library 2.0 has asked Dr. Karla Rhay, CEO of the Karla Rhay Group to present a one-hour webinar. Here’s what this important program will cover:

Part 1 - Opening remarks about Diversity, Equity, Inclusion (DEI):

  • Why we are discussing, purpose, intent, benefits of DEI.
  • Embracing diversity at the library.
  • Reasons, blameless and non-faulting, so that people are further enlightened.
  • Understanding the broader community.
  • Inclusiveness, patrons being from all walks of life, as well as with co-workers.

Part 2 - Exploring perceived differences:

  • Earnest treatment of others.
  • Breaking through unconscious bias.
  • Awareness of individual biases, attitudes, and beliefs, particularly when they concern stereotypes and prejudices.
  • Serving special populations in the library.
  • People with special needs, disabilities, mental health, and underrepresented populations – social, economic, homeless, etc.

Part 3 - Truths from working in a service industry:

  • From entitled to challenging behaviors, tools to de-escalate situations.
  • Diversity is a fundamental value.
  • Establishment of core values and beliefs where we value the richness of our backgrounds, perspectives, and styles.
  • Promoting services for all.
  • What it means to work in a service, high-touch industry.

Part 4 - Health, well-being, and compassion:

  • Delivery mechanisms and expectations.
  • Risk factors of compassion fatigue.
  • Preserving their capacity for empathy, awareness of what causes compassion fatigue.
  • Community outreach.
  • Disenfranchised communities may not always walk through the door, reaching those populations.

Part 5 - Closing remarks:

  • Incorporating the points discussed, the library’s commitment to DEI, and benefits of take-aways. 

DATE: Friday, February 26th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Karla Rhay is recognized in the public school, pooling and insurance community. As a former school administrator, she has most recently served as Chief Executive Officer for two large joint powers authorities and was President of the California Association of Joint Power Authorities (CAJPA). Recently she was named California Classified Leader of the Year (2019). She earned her doctorate from University of Southern California (USC) in educational leadership with a dissertation in sexual misconduct in public education, training a number of school administrators in recognizing warning signs and prevention strategies. She has spent the last two decades involved in a variety of public school and employee benefit matters that include school violence and bullying prevention, strategic leadership, and staff development
opportunities.


"Service Leadership for Librarians: Six Strategies for Success"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

Learning Objectives:

  • Defining Service Leadership and the six core themes.
  • Vision and Values: Can you communicate your strategic plan to your team?
  • Direction: Can you set realistic project goals and timelines for your staff?
  • Persuasion: Can you convince people above or below you to follow your ideas?
  • Support: Are you a micromanager, a missing manager, or a hybrid manager?
  • Development: Do you create opportunities for your staff to grow in their jobs or promote?
  • Appreciation: Do you use praise, rewards, and ceremonies for your employees?

DATE: Friday, March 12th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.



DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.