Monday, June 14, 2021

This Thursday - 5,000 Already Registered for the "Reinventing Libraries for a Post-COVID World" Mini-Conference

Our second Library 2.021 mini-conference: "Reinventing Libraries for a Post-COVID World," will be held online (and for free) this Thursday, June 17th, 2021, from 12:00 - 3:00 US-Pacific Time. The conference schedule and registration details are below!


In the wake of the COVID-19 pandemic, librarians have been faced with all manner of challenges as they have worked to bring their service, resources, and events into the virtual realm. Unsurprisingly, librarians have not only met this challenge but thrived in bringing new dynamic digital content, engaging virtual programming and instructional events, and exciting online such as virtual book clubs, gaming tournaments, and even makerspace activities to their patrons. Please join us as we discuss the ways librarians have adapted and evolved their service offerings for a post COVID world.

This is a free event, being held live online and also recorded.
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 network to be kept updated on this and future events. 

This event is being organized in partnership with Ellyssa Kroski, the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books. Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing 30-minute keynote. A mini-conference FAQ (frequently asked questions) page is here. 

Participants are encouraged to use #library2020 and #librariespostcovid on their social media posts about the event.

(Click the link on any session title to see the description and/or to correspond with the presenters. The actual Zoom session links will be emailed to registered attendees the day before the event.)

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  • OPENING KEYNOTE PANEL (one hour, see the speaker bios below!)
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  • CLOSING KEYNOTE by Chris Jacobs (30 minutes)


8592507271Ellyssa Kroski (@ellyssa)
Director of Information Technology and Marketing at the New York Law Institute

Ellyssa Kroski is the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books including Law Librarianship in the Age of AI for which she won the AALL’s 2020 Joseph L. Andrews Legal Literature Award. She is a librarian, an adjunct faculty member at Drexel and San Jose State Universities, and an international conference speaker. She received the 2017 Library Hi Tech Award from the ALA/LITA for her long-term contributions in the area of Library and Information Science technology and its application. She can be found at: and

  8647617678?profile=RESIZE_400xChris Jacobs (@BPLTeenCentral )
Teen Technology Coordinator – Teen Central | Boston Public Library – Central Library at Copley Square

Chris Jacobs has been the Teen Technology Coordinator for the Central location of the Boston Public Library since October 2019. A lifelong student and educator at heart, his career trajectory prior to BPL includes a six-year stint as a tech-forward high school English teacher, where his interest in media literacy—piqued by coursework conducted at the Harvard Graduate School of Education—flowered into a rigorous curriculum that pushed teens to explore the intersections among technology, society, and identity. An enthusiastic proponent of games and gamification as critical academic and interpersonal tools, Chris currently heads BPL’s Teen Gaming cohort, which uses social media avenues such as Twitch and YouTube to continue building engaging, empathetic, teen-centric online communities throughout the pandemic.
8647618455?profile=RESIZE_400xJunior Tidal (@JuniorTidal)
Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York

Junior Tidal is the Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York. He co-hosts the City Tech Stories podcast with Prof. Nora Almeida. Other than podcasts, his research interests include mobile web development, usability, and library privacy issues. Originally from Whitesburg, Kentucky, he has earned a MLS and a Master’s in Information Science from Indiana University in Bloomington, Indiana.

8666490492?profile=RESIZE_400xTanner Adams
Adult Programming Librarian at Parker Williams Library

Tanner Adams is the Adult Programming Librarian at Parker Williams Library in Houston, Texas. This library is part of Harris County Public Library, and he has worked in Fort Bend County as well. At Parker Williams, he is responsible for the library's ESL and Citizenship programs, as well as running a weekly game of Dungeons & Dragons for the public.
8670372471?profile=RESIZE_400xLoraine Walker
Starkville Public Library Children's Librarian

Loraine is the Children's Librarian at the Starkville Public Library in Starkville, MS. She graduated from Mississippi State University and proudly rings her cowbell when attending football, basketball, and baseball games. She's the Phi Mu Alumnae President for East Mississippi, chaired the Starkville Junior Auxiliary's Reading Railroad this year that promotes early literacy, just read to over 2,500 children in her full Cat in the Hat mascot costume for Read Across America Week throughout Oktibbeha County. And when she's not out filming virtual storytimes in a pasture or by a lake, she's busy having socially distanced storytimes in the park next to our library. In her free time, she loves to play with her French Bulldog puppy Scout and take photographs at their local wildlife refuge.

This is a free event, being held live online and also recorded.
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.


Thursday, June 10, 2021

What Topics Would You Like for the Library 2.0 Webinars, Blog Posts, and Podcasts? + "Serving Mentally Ill Patrons: Support, Empathy, and Safety"

Dr. Steve Albrecht hosts a collection of resources in the "Library Service, Safety, & Security" section of Library 2.0, including blog posts, podcasts, and webinars. You can see the blog posts and podcasts here. The list of paid webinars is here.

Would you be willing to let us know what topics you might like to have him cover? Please let us know by using this very quick survey here:

Please also consider joining our Library 2.0 webinar on June 25th: "Serving Mentally Ill Patrons: Support, Empathy, and Safety" at

Thank you!

Steve (the other Steve)

Steve Hargadon


As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.


  • "I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI
  • "Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL
  • "Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation.  And have first-hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe, and still deliver on our mission and the meaningful work we do each day." - Jen 
  • "You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO
  • "I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA
  • "I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently, I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN
  • "Thank you for the great content. I appreciate it." - Carmen from MT
  • "[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA
  • "I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA
  • "We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX
  • "Your webinars were educational and inspiring." - Karen from GA
  • "I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada
  • "'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical, and respectful methods of engagement can be brought forth in times of need." - Deborah from CA
  • "We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day-to-day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD
  • "I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH
  • "You're the best of the best." - Nick from CA
  • "I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD
  • "[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX
  • "Thank you very much for your work and very good webinar." - Donna from IN
  • "I appreciate your vast knowledge on patrons and safety situations." - Mary from IL
  • "I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA