Wednesday, February 01, 2023

NEW WEBINARS: "Staff Development and Training Best Practices (2023)" + "What They Don’t Teach You in Library School"

Staff Development and Training: Best Practices:
Effective Staff Preparation and Motivation
[2023 UPDATED VERSION]
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW

How do we keep staff motivated in these times of economic turmoil, budget cuts, aging facilities, apathetic elected officials, and salaries that need to go up?

What training programs do our staff members really want to go to, versus the mandatory sessions we make them attend?

How do we create a work culture that supports all employees, gives opportunities for promotions for those who want to move up, and growth for those who want to feel better connected?

How can we use praise, rewards, and public recognition, knowing that employees come to work for more than just their salaries?

Can we make work “fun”? Can we encourage employees to be happier with what they do?

How do we define the concept of “staff development” in ways that help library leaders move from abstract buzzwords to concrete, action steps?

We’ll cover these important questions, plus the agenda below, in this 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

A handout copy of the presentation slides will be available to all who participate.

This is an updated version of this webinar for 2023.

LEARNING AGENDA: 

  • The current state of employee relations: quitting culture, “presenteeism,” and the challenges of public service work.
  • Helping employees avoid job burnout and work stress.
  • Using EQWLS: Employee Quality of Worklife Surveys.
  • Developing your in-house training team.
  • Selling, Not Just Telling: How and why library leaders can demonstrate the value of staff training.
  • Lessons from Stephen Covey’s The 7 Habits of Highly Effective People (plus a couple more from Steve Albrecht).
  • Creating rituals, rewards, celebrations, and ceremonies.

DATE: Thursday, February 16th, 2023, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee. See below for special group rates.

 

What They Don’t Teach You in Library School:
Security Matters & Talking Helps - It's All About People
A "Safe Library" webinar, part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW

"All right. Okay. The usual stuff isn't working." – Dr. Peter Venkman (Bill Murray) in "Ghostbusters"

On a break from teaching my library workshop, at one of the many libraries I’ve visited across the US, a participant will come up to me and say, "The information you're giving us is stuff they sure didn't teach us in library school."

Sometimes the staffers will say this to me with a gleam in their eyes, as if they are learning the secrets to success; other times it's a more rueful comment, as if they had missed out on some useful things prior to now.

I’ve heard variations of this same comment many times and it goes back to a point I have often made: this job is more than just books, periodicals, DVDs, video games, literacy programs, research, and providing information; it's all about people, on both sides of the desk. This session will help you see the parameters, perimeters, and boundaries for your job, as you work to do your best with and for patrons, your colleagues, your bosses, and your library.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This session is the first in our "The Safe Library Book Series,” for all library leaders and employees. A handout copy of the presentation slides will be available to all who participate.

LEARNING AGENDA: 

  • The demographics of library employees: who we are compared to who our patrons are.
  • Seeing safety and security in our role.
  • Moving from Condition White, to Condition Yellow, to Condition Red, as necessary.
  • Dr. Steve Albrecht’s “Essential Eight” and “The Critical Ten Questions.”
  • Knowing and using “Crucial Conversations” and “Verbal Judo.”
  • Reading patron body language: what you see is not always what you get.
  • Avoiding “shaming situations.”
  • Dr. Karl Albrecht’s “Code of Quality Service”: Ten Employee Service Behaviors

DATE: Thursday, February 9th, 2023, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER:  

Click HERE to register. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee. See below for special group rates.


SPECIAL GROUP RATES PER WEBINAR (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
Dr. Albrecht's Library 2.0 podcast and blog posts, each twice a month, are available for free at Library 2.0, as is access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.




DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

His professional webite is at http://drstevealbrecht.com.

Tuesday, January 31, 2023

New Albrecht Blog Post on Library 2.0 - "Having a Tough Time with a Patron? Consider the List of Eight Choices."


We've just posted a new blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Having a Tough Time with a Patron? Consider the List of Eight Choices."
Most personal and professional stressors involve either a person or a situation.

We’re either upset, anxious, or disappointed in someone or an event - past, present, or future - that seems overwhelming. It’s the impact the person makes on our work or home or the intensity or irritation of the event that affects us. It can be hard, in those moments, to see that we can go in many different directions, other than the one that seems like it’s the only viable one at that time. In other words, we have several choices in life and work. They may not always be perfect, but they are there for our use, often sitting just below the surface of what seems like the only and obvious path.

Consider this collection of options, known as the List of Eight Choices. They can give us hope, a renewed feeling of optimism that we don’t have to accept someone or something as it is, because “that’s just the way things are.” At first glance, some of these choices may not be our best alternative, but they are an alternative, perhaps better than our current approach. What we may not like as a possibility at the beginning may turn out, after some careful reflection or after putting the choice into play, to be a pretty good solution after all....
You can read the full post here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at http://drstevealbrecht.com.