New Webinar - "Improving Performance and Behavioral Problems: A Proactive Approach"

Improving Performance and Behavioral Problems:
A Proactive Approach Using Early Identification-Intervention Systems (EIIS)
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW: 

What follows is a unique approach to library leadership, using data to manage outcomes and thereby creating a more successful and sophisticated supervision process for your staff. It’s time to develop an employee measurement tool that looks at seven key factors for both work performance and behavior, as an early indicator of the need for coaching, support, guidance, and/or as a last resort, discipline. All new ideas are often met with curiosity, suspicion, and doubt. This one is no different.

An Early Identification-Intervention System (EIIS) is a confidential database that library leaders can create for each their employees, to measure the most common elements of an employee’s success or failure in the work environment. This includes Attendance; Work Quality; Service; Attitude; Conflicts With Others; Policy Violations; and Teamwork.

This database, which can be updated monthly and reviewed with the employee quarterly, can help stop work performance or work behavior problems before they develop into issues that require discipline or termination. We will want to talk to those employees who over-represent in any of these seven areas. And guess what? Most library directors, managers, and frontline supervisors already know who is on the list of employees they need to be concerned about.

An EIIS approach helps them help their staff, before the performance or behavior issues get to critical levels. Let’s not guess anymore as to why some employees are struggling; let’s measure the factors that lead to HR-related problems and develop our responses.

This webinar shows you how to use both IT and HR processes to create your own customized Early Identification - Intervention System.

LEARNING AGENDA: 

• Define what employee performance or behavior factors in an EIIS database should collect, measure, and help you interpret as a leader, manager, or supervisor.
• How to use EIIS data as both an early and on-going coaching tool.
• How to keep the EIIS confidential, updated, and accessible to those leaders who have to supervise, coach, and evaluate their employees.
• How and why to make referrals to your Employee Assistance Program (EAP) provider, if the employee is struggling off-the job as well.

DATE: Thursday, August 7, 2025, 2:00 - 3:00 pm US - Eastern Time

COST:

• $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

He has written 27 books, including: Library Security: Better Communication, Safer Facilities (ALA, 2015); The Safe Library: Keeping Users, Staff, and Collections Secure (Rowman & Littlefield, 2023); The Library Leader’s Guide to Human Resources: Keeping it Real, Legal, and Ethical (Rowman & Littlefield, May 2025); and The Library Leader's Guide to Employee Coaching: Building a Performance Culture One Meeting at a Time (Rowman & Littlefield, June 2026).

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He lives in Springfield, Missouri, with seven dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

 

SURVEY:

 

COHORT:

UPCOMING EVENTS:

 August 13, 2025

August 26, 2025