Thursday: "Handling Complaints or Protests About Content" | July 15: "Porn and Patrons in the Library"

 "Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders"
Part of the Library 2.0 Series Presented by Barry Trott, MSLS, hosted by Dr. Steve Albrecht

OVERVIEW: 

How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?

This 60-minute training webinar is presented by Library 2.0 and ALA author and library service, safety, and security expert, Dr. Steve Albrecht. Steve will be hosting Barry Trott, Adult Services Consultant with the Library of Virginia, to explore tools and training that can help when you have complaints about library collections.

Barry says, “Book challenges are on the rise in all sorts of libraries. Being prepared to handle questions about library materials will involve more than the library director and other administrators. Often, complaints need to be first handled by frontline staff. To keep these protests from growing into a major media crisis, it’s important that public services staff know how to handle user complaints. This issue requires more than just passing the angry patrons up the chain of command. It’s essential to have a well-thought-out process for staff to rely on. This webinar will help all library employees feel more empowered during these encounters.”

This overview session is another in our Library 2.0 series for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This webinar will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.

LEARNING AGENDA: 

• Being prepared before the challenge comes; not developing policy and procedures on the fly.
• Knowing that challenges to materials will come from all sides, even unexpected people/groups.
• Developing a set of procedures on how patrons' content complaints should proceed.
• Solving the problem at the lowest level possible. Often frontline staff can avert a bigger problem simply by listening, but they need to be trained.
• Notifying the Library Director when a complaint is made, even if it seems that it was resolved at the time it was made. Not letting your boss be surprised.
• Listening with empathy when a patron has a complaint. Not trying to defend the item (it's not an educable moment) and not making any absolute commitments until later.
• Using “Request for Reconsideration” letters.
• Informing your Library Board and/or elected officials.
• Handling media interviews or information requests.
• Facility security issues.

DATE: Thursday, June 30, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

BARRY TROTT
MSLS Adult Services Consultant
Library Development and Networking Division
Library of Virginia

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 "Porn and Patrons in the Library: What to Do About a Vexing Issue"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Male patrons watching pornographic videos or looking at photos--it may be a small problem in your library or it may be a big problem, but either way, it’s a concern that needs addressing. Let’s talk about how you can address it, safely, discreetly, and legally.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

LEARNING AGENDA: 

• Why do men watch porn in the library? (A serious inquiry.)
• To filter or not to filter, that is the question.
• Porn on the patrons’ devices versus ours?
• Handling patron complaints.
• Keeping minors away from porn exposures.
• How can our technology help us?
• The real problem of escalating sexual behavior for library porn watchers.
• Best practices for safe staff interventions.
• When does porn watching become a police issue?
• Help from your local ICAC task force.
  
  

DATE: Thursday, July 15, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

Summer Online Class: "Parenting For Academic Success (and Parental Sanity)"

• Are you anxious that your child isn't living up to their potential, but you're not sure how to support them?
• Do you worry that your child fell behind during COVID, but you don't know how to help them catch up?
• Would you like to stop having arguments with your child about schoolwork, chores, and screen time?
• Are you tired of nagging and hovering, but worried that if you stop, your child will fail?

You are not alone, and there is a better way! You can support your child's growth, without micromanaging, and while simultaneously helping them become independent and resilient. When you adopt this approach, you will not only help your child to succeed, you will also reduce your own stress and anxiety around parenting.

Which is why we are excited to announce that Learning Revolution will be hosting the second annual ONLINE version of this much-sought-after course: 

Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

“This parent seminar is like no other. Understanding the learning process and the development of executive functions is a component of parenting that is often overlooked. Greg and Chris are exceptionally skilled at what they do and amazing communicators. In this seminar, they provide a baseline of information that will help any parent become more empathetic and knowledgeable as they help guide these wonderful young persons in developing their own independence and confidence. This seminar applies to so much more than just academics – it applies to life skills.” 

–Jenifer Dobson

Your Instructors

Greg Smith: Greg has been an educator for 35 years, and he is the owner of Northwest Educational Services. He has over 40,000 hours of one-on-one experience supporting students and parents in their respective learning processes. Greg is married with two teenage daughters and understands the challenges of parenting from both a professional and personal perspective.

 

Chris Loper: Chris has been an academic coach since 2014. He writes an education blog for parents and students at NWTutoring.com, and he is the owner of South Cove Tutoring in Issaquah, WA. Chris is also the creator of BecomingBetter.org, where he writes about self-improvement and works one-on-one with adults on habit formation. He is also the author of Wood Floats and Other Brilliant Observations, a humorous memoir. 

The Classes

#1 Psychology and Neuroscience Essentials 

• The history of the human brain as it relates to academic success
• Brain health: the effects of sleep, nutrition, exercise, and technology
• Positive psychology: encouraging mental health and success
• Leading by example: the importance of modeling healthy habits

#2 Growth Mindset Parenting

• The dynamic human brain: how the brain changes and grows
• Growth mindset vs. fixed mindset
• Growth-minded language
• Leading by example: the growth-minded lifestyle
• Cultivating healthy self-esteem and self-efficacy

#3 Studying and Learning

• Test anxiety: where does it come from and what can we do about it
• What is “studying?”: learning techniques and memory formation
• Problem-solving: technique, strategy, and the value of real breaks
• Technology: distractions, multitasking, and tech-addiction
• The pursuit of mastery and love of learning: curiosity and depth vs. grade management

#4 Behavioral Change and Productivity

• Realism: how change actually happens
• Using willpower wisely: habits, strategies, and reminders
• Self-perception: how outer change drives inner change
• Procrastination: why we do it and how to do it less
• Perfectionism: moving away from debilitating all-or-nothing thinking

#5 Cultivating Executive Function

• Park the helicopter: how micromanaging hinders development
• Skinned knees: what kids learn when they’re allowed to fail
• Coaching vs. teaching: encouraging resourcefulness and independence
• Talking with your child about school: navigating the emotional difficulties of academic conversations
• Active agent vs. passive victim: blame, parental language, and cultivating responsibility

Q&A Bonus

• 1-hour bonus session for any follow-up questions on the final EF lesson or the course as a whole.

If you miss a class, we will provide you with a recording of the lecture, but in order to maintain the privacy of the families who attend, we will not be recording the Q&A.

Dates and Times

July 12 - August 9th, Tuesdays, 7:30 - 9:30 pm US-Eastern / 4:30 - 6:30 pm US-Pacific. Q&A Bonus session will be held on August 23rd at the same time. Recordings of each session will be available for any classes that were missed, and lifetime access to the full set of recordings is provided to all participants.

Cost & Registration

$499 per family (a set of parents and/or guardians). Space is limited, so please let us know right away that you’d like to reserve a spot. To reserve your spot, please register HERE (all major credit cards accepted).

If you need to pay by check, please email admin@learningrevolution.com and we'll hold the reservation and send an invoice. Please send questions to admin@learningrevolution.com.

Other Testimonials

“I took the parenting course in summer 2019 and learned so much about how the developing brain, growth mindset, and the importance of modeling (as opposed to managing), and much more. I still have my notes and refer back to them periodically. I highly recommend the course for anyone interested in supporting their children as they grow into lifelong learners.” 

–Caitlin Moulding

“Chris and Greg’s parent seminars are not to be missed! In a short time, I became more savvy about myself and my kids as learners. Their coaching tips aim to reduce parent-child conflict by leveraging current research on the brain and descriptive stories of their students. I highly recommend their seminars for parents of all kids!” 

–Vicki Pettiross

"We attended Northwest Educational Services’ parent seminar series in 2019 - the content was highly relevant and well presented, and the welcoming setting provided us the opportunity to engage directly with expert educators and other parents.  As parents of middle and elementary school students, we were able to relate to the information shared, and apply the seminar’s concepts directly into our own family interactions and dynamics.  We look forward to attending again this year.” 

–Jill Nolton

"I found this series when my youngest student was in his final prep for college applications. How I wish that I had taken it years earlier so I could have supported both my students through their schooling! The information Greg and Chris share is helpful to all parents but especially those of students who struggle academically or battle with the stress of perfectionism. Incorporating these lessons into my own life has been very worthwhile but the value is exponentially higher to learn and adopt the tools and strategies while your students are still at home, preparing for college and life. Thankfully my son was able to find his motivation and potential with Greg's guidance. He became a hardworking high school student, attends a highly selective college, and is earning academic accolades. The potential is in every child, you just need the right guide and guided parents to help them find it and draw it out." 

–Kirsten Morrison

"We are the fortunate parents of twin daughters, both with unique-to-them strengths and challenges in the learning environment. No one-size-fits-all approach for us. We were looking for some coaching to sort out the best ways to give each daughter the specific support they needed to be successful in their school environments. The Parenting for Academic Success classes we took through NWES provided us with that and more.

"Coaches Greg and Chris spoke to all learning types, teaching parents how to encourage their kids to identify and articulate what they needed, and how to ask for it, so that they could become independent drivers of their own academic success. Once we began to implement some of the tools we learned, both of our students began to, more and more readily, reach out for help from resources beyond us (other students, academic coaches, school tutors and teachers) and do so in a timely manner, before test anxiety or project panic set in.

"We also learned new tools to support both daughters in becoming more consistent in their study habits. Instead of ‘cramming’ the night before an exam, the girls began to develop habits which vastly reduced last-minute, stress-driven studying.

"Our daughters have now transitioned to great-fit universities where they are happy, engaged, independent, and consistently experiencing academic success.

"Greg and Chris brought their combined years of expertise coaching students at all grade levels, and advising parents who desire to support student success, and shared concrete, well informed, research based, ground tested, information and strategies that aided us in our efforts to support our unique learners. We cannot recommend them highly enough."

-Kelly and Steve Nolan Shafer