Library 2.0 Webinar: "The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected" by Dr. Steve Albrecht #library20

"The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

We invite you to join us for a 90-minute webinar next Friday, November 20th, presented by Library 2.0 and Dr. Steve Albrecht.

This webinar covers what Steve has learned in the 20 years he has been a library security consultant and what has changed, become better, or gotten worse since the publication of his Library Security book five years ago.

TOPICS: 

• What They Don’t Teach You in Library School
• Lessons I’ve Learned in 20 Years as a Library Security Consultant and Trainer
• Patrons Harassing Staff: A Shadow Issue
• 20 Challenging Patrons
• Responding to Mentally Ill Patrons
• Serving Patrons Experiencing Homelessness
• Managing Substance Abusing Patrons
• An Active Shooter at the Library
• The New Police Response Model for Your Library
• Working Safely in a Rural Library Location 
• Training Your Library Staff on Security: Start With a Survey 
• An Updated Facility Plan (Starts with a Security Assessment) 
• Running Large-Group Library Events Safely
• Security, Safety, and Service Q&A with Steve 
• Subject Quizzes!
• Your Final Exam

DATE: Friday, November 20, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Friday Library 2.0 Webinar: "Tools for Tense Situations: Reducing Conflicts With Patrons" & New Podcast: "Guns in Your Library" #library20

We've posted a new podcast from Dr. Albrecht on the topic of "Guns in Your Library" in the "Library Safety and Security with Dr. Steve Albrecht" section of Library 2.0. You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

In addition to this Friday's webinar, "Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal" (more below), Dr. Albrech has a special training webinar next Friday, November 20th, "The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected." We hope you will consider purchasing and attending one or both.

THIS FRIDAY:

"Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

We invite you to join us for a 90-minute webinar presented by Library 2.0 and Dr. Steve Albrecht.

As libraries re-open their doors to provide service to patrons, we're all facing uncertainty, apprehension, and stress. This 90-minute webinar session will provide library directors, managers, supervisors, and full and part-time employees with tools to recognize and resolve conflicts between arriving patrons. Getting along in our new post-Pandemic, post-protests world will require patience, empathy, and understanding other points of view without judgment. Library employees and the people we serve will have strong feelings about the current political and economic climate. It's easy to let emotions get in the way of providing good service. Here are the topics this webinar will cover:

• What are the challenges we face as we return from a Work From Home status to back to working in and around our library buildings?
• What safety and security challenges do we face in the wake of more national and local protests in our parks, public spaces, and government buildings?
• How can managers and supervisors monitor the work culture for conflict, communication, and morale issues?
• Can supervisors use a step-by-step conflict resolution tool to use to help two disagreeing employees to get along?;
• How to respectfully request that patrons and other library visitors (vendors, delivery, maintenance, janitorial providers) follow Covid-19 safety protocols;
• How do we agree to disagree and have patience and empathy for our patrons or co-workers who have strong feelings about national issues that differ from ours?;
• What safety and security protocols do we need to follow, coming and going and while working in publicly-accessed buildings?;
• How about a little personal and professional stress management?;
• What does the future hold for library employees and what new ways can we provide service to patrons?

DATE: Friday, November 13, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.