Friday, June 09, 2023

Dr. Albrecht Podcast: "The Negotiated Behavioral Agreement with Patrons"


We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "The Negotiated Behavioral Agreement with Patrons." 
This is really aimed at those situations where the person's behavior is the wrong side of compliance, the wrong side of our policies and procedures, or the wrong side of our Code of Conduct. One of the benefits of the negotiated behavioral agreement is that it is an early metric or measure, if you will, of cooperation--it's a predictor of reasonable human interaction before I decide if I need to enforce any consequences. 
Find the podcast recording here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 50,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

COMING UP:


    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessmenHe has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at http://drstevealbrecht.com.

    BUY THE BOOK:




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