We invite you to join us Friday, March 19th, for a 60-minute webinar featuring Gina Simmons Schneider, Ph.D. and hosted by Dr. Steve Albrecht: "Serving Library Patrons with a Trauma History: An Awareness-Building Seminar.” Information on registering to attend online and to access the recording is below and here.
While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings.
OVERVIEW:
A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management).
Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.
Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.
Learning Objectives:
- How trauma impacts the structure and function of the brain.
- The common emotional responses to trauma.
- Why some behaviors seen in library patrons may appear irrational and unreasonable.
- Communication and de-escalation techniques to manage difficult patron behaviors.
DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time.
COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.
He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
No comments:
Post a Comment
I hate having to moderate comments, but have to do so because of spam... :(