New Masterclass - "Emotional Intelligence as A Core Workplace Skill in Libraries" with Loida Garcia-Febo

Emotional Intelligence as A Core Workplace Skill in Libraries
A Library 2.0 Masterclass with Loida Garcia-Febo

OVERVIEW: 

Emotional Intelligence (EI) refers to the ability to recognize, understand, and manage our own emotions while also responding effectively to the emotions of others. Popularized by Daniel Goleman, EI has become an essential skill in today’s workplaces—particularly in libraries, where staff navigate high levels of public interaction, emotional labor, change, and complexity.

Library workers today operate in environments shaped by rapid societal change, increased stress, evolving community needs, and heightened emotional dynamics. From supporting patrons during difficult moments to collaborating with colleagues across differing perspectives and adapting to new workflows, emotional awareness and regulation are critical professional skills.

This masterclass explores how Emotional Intelligence supports effective communication, thoughtful decision-making, teamwork, and resilience in library settings. Participants will examine how EI influences daily interactions, stress responses, and relationship-building with colleagues and community members. The session also addresses how EI can help library workers remain grounded, empathetic, and adaptable during periods of uncertainty or transition.
Throughout the class, Loida Garcia-Febo will provide practical examples, reflection prompts, and actionable strategies that participants can apply immediately to their professional roles.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

Participants will:

• Become familiar with the definition and core components of Emotional Intelligence
• Understand why Emotional Intelligence is increasingly important in library work today
• Learn how EI influences daily interactions with colleagues, patrons, and teams
• Develop strategies for responding thoughtfully in stressful or emotionally charged situations
• Strengthen communication and collaboration skills through EI-based approaches
• Gain tools for navigating difficult conversations with professionalism and empathy
• Create a personalized Emotional Intelligence Toolbox with practical self-awareness and self-care strategies
  

The recording and presentation slides will be available to all who register. 

DATE: Thursday, February 19th, 2026, 2:00 - 3:00 pm US - Eastern Time

COST:

• $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

OTHER UPCOMING EVENTS:

 February 6, 2026

 February 12, 2026

 February 13, 2026

 February 27, 2026

 Starts March 4, 2026