Thursday, March 18, 2021

Tomorrow: "Trauma" Webinar | Next Friday: "Autism" | Blog Post: "Management Courage" #library20

We invite you to join us tomorrow, Friday, March 19th, for a 60-minute webinar with Dr. Gina Simmons Schneider and hosted by Dr. Steve Albrecht: "Serving Library Patrons with a Trauma History.” Information on registering to attend online and to access the recording is below and here. He is also hosting a webinar a week from Friday, on March 26th with Dr. Jim Wining: "Helping Library Patrons with Autism: Start with Understanding." Register to attend online or to access the recording here.

Today we've posted a new blog post from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Managing the “Champion Employee” at the Library: The Need for Management Courage."

Certain employees at the library, who are ever-vigilant for all things behaviorally-oriented, can become the self-appointed “champions” of the facility. They monitor every conversation they can hear (or sometimes only what they can see and not actually hear) between employees or between employees and patrons. They are keen to determine that bullying, sexual or racial harassment, sexism or racism, homophobia or transphobia, inappropriate jokes, non-consensual flirting between adults, or other forms of a “hostile work environment” are taking place and therefore, they must tell management immediately.
They wear out a path to the supervisor’s office or they skip the boss and go right to the Personnel or Human Resources office, (where they often have an engraved chair). They corner every supervisor, manager, and director and rant about unfair treatment by or to their co-workers and how management at every level is “allowing” this to take place without caring....  (click for full post)

Dr. Albrecht's other recent blog posts are available here, including: "Some Leadership Truths for Library Leaders," "Helping Library Patrons with Autism: Start with Understanding," "What a Fire Chief Wants You to Know About Preventing Library Fires," The Perils of the Parking Lot: Part 1 and 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." His most recent podcast is "The Power of Surveys," and the full list of podcast recordings is here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings

See you "online!"

Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon

OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.

Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.

Learning Objectives:

  • How trauma impacts the structure and function of the brain.
  • The common emotional responses to trauma.
  • Why some behaviors seen in library patrons may appear irrational and unreasonable.
  • Communication and de-escalation techniques to manage difficult patron behaviors.

DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.



OVERVIEW

A 60-minute training webinar presented by Library 2.0 featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Autism refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech, and nonverbal communication. Autism is a complex, lifelong neurological issue, with different levels affecting the behaviors and interactions of the people who have it, along with their caregivers, who try to see them through their days, safely and peacefully. Libraries and library employees may serve people with autism and have no issues with their interactions or may have significant challenges when trying to help them. It helps to know the realities of how an autistic person sees the world. Ryan Dowd, Executive Director of Hesed House (one of the biggest homeless shelters in Illinois) and author of a 2018 ALA book to help library staff serve patrons experiencing homelessness, emphasizes the surprising number of homeless people with undiagnosed autism. If you serve the homeless population in your library, you need Dr. Jim Wining’s advice, as a leading autism advocate.

For help in this complex and emotional patron service issue, the Library 2.0 webinar series has turned to Dr. Jim Wining, a national advocate for autism understanding and the parent of an autistic child. Dr. Wining has an autistic child and has made it his life's work to help the autism community, educate businesses and entities who serve people with autism, and to remove some of the fears and stigmas associated with the disorder.

In this webinar. Dr. Wining will provide his experience and expertise to library leaders and staffers, to help them best understand and serve patrons with autism. Jim's long background in this subject has given him empathy, tools, and an understanding of the challenges interacting with a person whose level of autism is severe. The goal of this program is to eliminate myths, provide encouragement and understanding to serve patrons with autism with confidence, and be ready to support this population in the library.

In Dr. Wining's own words: "My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences. I want to help you understand these unique patrons in your libraries."

Learning Agenda:

  • Understanding the Levels of Autism
  • Admission to the Library
  • Triggers in the Library Environment
  • Staff Interactions with Patrons with Autism
  • Understanding the Important Role of the Guardian
  • Communication Challenges: The Importance of Tone, Giving Instructions and Directions, Reactions
  • Environmental Factors: Lights, Touch, Odors, Water, Restroom Use
  • Helping to Manage a “Melt Down”
  • Social Distancing and Space
  • Checking Out materials or Leaving with Materials Without Checking Them Out
  • Restrictions on Library Use
  • Possible Violence Concerns
  • Possible Parking Lot Issues
  • Safety Considerations

DATE: Friday, February 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.




DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

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