Thursday, January 26, 2023

New Webinar: "What They Don’t Teach You in Library School: Security Matters & Talking Helps - It's All About People"

What They Don’t Teach You in Library School:
Security Matters & Talking Helps - It's All About People
A "Safe Library" webinar, part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht


"All right. Okay. The usual stuff isn't working." – Dr. Peter Venkman (Bill Murray) in "Ghostbusters"

On a break from teaching my library workshop, at one of the many libraries I’ve visited across the US, a participant will come up to me and say, "The information you're giving us is stuff they sure didn't teach us in library school."

Sometimes the staffers will say this to me with a gleam in their eyes, as if they are learning the secrets to success; other times it's a more rueful comment, as if they had missed out on some useful things prior to now.

I’ve heard variations of this same comment many times and it goes back to a point I have often made: this job is more than just books, periodicals, DVDs, video games, literacy programs, research, and providing information; it's all about people, on both sides of the desk. This session will help you see the parameters, perimeters, and boundaries for your job, as you work to do your best with and for patrons, your colleagues, your bosses, and your library.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This session is the first in our "The Safe Library Book Series,” for all library leaders and employees. A handout copy of the presentation slides will be available to all who participate.


  • The demographics of library employees: who we are compared to who our patrons are.
  • Seeing safety and security in our role.
  • Moving from Condition White, to Condition Yellow, to Condition Red, as necessary.
  • Dr. Steve Albrecht’s “Essential Eight” and “The Critical Ten Questions.”
  • Knowing and using “Crucial Conversations” and “Verbal Judo.”
  • Reading patron body language: what you see is not always what you get.
  • Avoiding “shaming situations.”
  • Dr. Karl Albrecht’s “Code of Quality Service”: Ten Employee Service Behaviors

DATE: Thursday, February 9th, 2023, at 2:00 pm US - Eastern Time


  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email
  • FREE for those on individual or group all-access passes (see below).


Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to with the name and email address of the actual attendee.

If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email

NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.


  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to
Dr. Albrecht's Library 2.0 podcast and blog posts, each twice a month, are available for free at Library 2.0, as are access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

His professional webite is at

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