Wednesday, January 11, 2023

The Full 2023 Library 2.0 Webinar Schedule | Annual All-Access Passes for the Webinar Series

We've just posted our 12-month upcoming schedule for the 2023 Service, Safety, and Security webinar series with Dr. Steve Albrecht. The schedule is below, followed by information about our all-access pass program. Registration for upcoming webinars, as they are open, can be done here.

Library 2.0 has an existing collection of 45 recorded webinars and four "bonus" videos from Dr. Albrecht. These are available for unlimited viewing as part of an individual or organizational annual all-access pass, as well as the webinars held during the year after purchase. Specific recorded webinars can also be purchased for individual or group viewing.



  • What They Don’t Teach You in Library School: Security Matters, Talking Helps (The Safe Library Book Series) - 2/9/2023 at 2:00 pm - US Eastern Time
  • Staff Development and Training: Best Practices (2023 Updated Version) - 2/16/2023 at 2:00 pm - US Eastern Time


  • Training Library Staff in Service, Safety, and Security: Focus on the Need Premise (The Safe Library Book Series) - 3/9/0203 at 2:00 pm - US Eastern Time
  • Your Library, Security, and Your Relationship with the Police (2023 Updated Version) - 3/23/2023 at 2:00 pm - US Eastern Time


  • Preventing Harassment of Library Staff: Responding to Sexual or Racial Behaviors by Patrons (The Safe Library Book Series) - 4/13/2023 at 2:00 pm - US Eastern Time
  • Sexual Harassment of Library Staff (2023 Updated Version) - 4/27/2023 at 2:00 pm - US Eastern Time


  • Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding (The Safe Library Book Series) - 5/4/2023 at 2:00 pm - US Eastern Time
  • Library Civility: Taking Care of Each Other - 5/25/2023 at 2:00 pm - US Eastern Time


  • Dealing with Patrons with Mental Health and Substance Disorders: Behavioral and Medical Events (The Safe Library Book Series) - 6/8/2023 at 2:00 pm - US Eastern Time
  • Library Safety & Security - Expanded (2023 Updated Version) - 6/22/2023 at 2:00 pm - US Eastern Time


  • The Top Ten Most Challenging Patrons (The Safe Library Book Series) - 7/13/2023 at 2:00 pm - US Eastern Time
  • Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal (2023 Updated Version) - 7/27/2023 at 2:00 pm - US Eastern Time


  • Working Safely in a Rural Location: The One-Employee or Micro-Staff Library (The Safe Library Book Series) - 8/17/2023 at 2:00 pm - US Eastern Time
  • Performance Evaluations: A Skill-Building Refresher for Library Leaders (2023 Updated Version) - 8/31/2023 at 2:00 pm - US Eastern Time


  • The Need for New Responses at Your Library: Police Officers and Security Guards (The Safe Library Book Series) - 9/14/2023 at 2:00 pm - US Eastern Time
  • Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness (2023 Updated Version) - 9/28/2023 at 2:00 pm - US Eastern Time


  • A Plan for Library Emergencies: Medical Events, Fires, and Beyond (The Safe Library Book Series) - 10/12/2023 at 2:00 pm - US Eastern Time
  • Awkward Conversations & Difficult Situations: How to Handle the Hardest Discussions with Patrons (2023 Updated Version) - 10/26/2023 at 2:00 pm - US Eastern Time


  • Safe Library Events: The Need for a Written Emergency Plan (The Safe Library Book Series) - 11/16/2023 at 2:00 pm - US Eastern Time
  • Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons (2023 Updated Version) - 11/30/2023 at 2:00 pm - US Eastern Time


  • The Clovis, New Mexico Library Shootings: The Teenage Attacker Reveals His Motives. - at
  • Service Leadership for Librarians: Six Strategies for Success - at
Individual all-access annual passes are $495 and can be purchased by credit card directly here. If you have attended and paid for two or more of Dr. Albrecht's webinars in the past 12 months, you qualify for a $100 discount--please email and let us know to send you a special invoice. If you need to pay by check or if the credit card process doesn't work for some reason, please also email

Organizational all-access pass programs are significantly discounted and are based on the number of staff you would like to participate. These passes can be administered through Library 2.0 or at Niche Academy for organizations that already have an account with them. Once purchased, all staff who are included in the all-access program can watch any of the videos as often as they would like, and there is an ability for them to request certificates of participation/attendance for each. 

For an organizational quote, please email and indicate the number of staff who would participate. We will reply within a day. You are also welcome to ask for a phone call to discuss your particular needs.

The webinar recordings included in the all-access pass are listed below, as well as four special Dr. Albrecht programs. More information about Dr. Albrecht is also below.

"See you online!"


Steve Hargadon


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

Praise for Dr. Albrecht:

"Thank you, thank you, thank you! Thank you for presenting at our staff development day. Our staff has expressed their appreciation for the information and tools you provided. We know the lessons learned will be useful in our day-to-day work. It was a pleasure to have you with us -- even if it was only virtually." - Athens, GA Library

"I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best
library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI

"Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL

"Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation.  And have first hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe and still deliver on our mission and the meaningful work we do each day." - Jen 

"You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO

"I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA

"I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN

"Thank you for the great content. I appreciate it." - Carmen from MT

"[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA

"I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA

"We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX

"Your webinars were educational and inspiring." - Karen from GA

"I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada

"'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical and respectful methods of engagement can be brought forth in times of need." - Deborah from CA

"We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day to day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD

"I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH

"You're the best of the best." - Nick from CA

"I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought-processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD

"[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX

"Thank you very much for your work and very good webinar." - Donna from IN

"I appreciate your vast knowledge on patrons and safety situations." - Mary from IL

"I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA


"Thank you for your wonderful `Safety and Security in the Library' presentation. I so appreciate that you were able to join us virtually this year and share your knowledge on these topics with our library staff. I look forward to exploring some of the resources you shared with us."

"Thanks so much for recording the presentation. It was fantastic!"

"Thank you, Dr Steve, for your presentation today. It was very helpful and insightful. Your subtle humor also lightened the mood."

"I wanted to reach out and thank you for all the information that you gave in your webinar on conducting a library facility security assessment."

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