Thursday, January 05, 2023

New Webinar: "Coaching Skills for Library Leaders: Confident Conversations for Staff Development, Improvement, and Change (2023 Updated)"

Coaching Skills for Library Leaders:
Confident Conversations for Staff Development, Improvement, and Change
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht


Coaching your staff is a necessary leadership skill but not a built-in one. Most managers and supervisors learn to have required conversations with their staff just by doing them, through on-the-job training, work experience, and by having been coached with skill by their bosses before them. If you’re reluctant to speak with your library staff about work performance or work behavior issues, now is the time to get better at these “conversations that mean something.”

Coaching is most often defined as one or more pre-discipline conversations, designed to help all staff improve in their job duties and functions. It’s also useful as a career development process, a mentoring approach, and a succession planning tool. It can help those staff who need to change their attitudes and service orientations, both toward our patrons and each other.

We "get" what and who we coach. And here’s another paradoxical challenge for you as a library leader: you will have to spend more time with those staff who need to make changes in their work performance or work behaviors. You can’t hope they will discover what to do on their own. They can’t or won’t fix themselves. This session will give you the confidence, tools, and talking points to help you help them. 

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.

This is an updated version of this webinar for 2023.


  • The need for coaching skills: what it is and isn’t.
  • Coaching methods: in-person, over the phone, by e-mail.
  • Discussing the ethical ground rules for coaching, related to disclosure, privacy, confidentiality, and reporting.
  • How to use a structured process and meeting follow-ups to coach for provable results.
  • Know how and when to assign homework as part of coaching.
  • How to overcome objections by staff.
  • Defining and using “event-driven” coaching as an intervention method with reluctant, fearful, hostile, or apprehensive staff.
  • Knowing when to use the four coaching methodologies: strategic, developmental, corrective, and special needs.
  • Understanding the four possible coaching staff archetypes: the Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker.
  • Using “Personal Accountability Meetings” when coaching is not working.

DATE: Thursday, January 26th, 2022, at 2:00 pm US - Eastern Time


  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email
  • FREE for those on individual or group all-access passes (see below).


Click above to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.


  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

His professional webite is at

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