Library Service, Safety, & Security: Resources & North Vancouver Library Stabbing Attacks

We have a collection of resources from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0. Today we've added a blog post from him on the North Vancouver Library stabbing attacks, "Edged Weapons Awareness."

Since a knife or other cutting/slashing object is a proximity weapon, your best defense when confronted by a person holding one is distance, and a lot of it. (People only throw knives in the movies.) You need to treat a patron armed with an edged weapon just as you would if they had a firearm: use Run – Hide – Fight. Get as far away from this person as possible, as quickly as you can, and take as many co-workers and patrons with you. Use all available proxemics barriers to put between you and the armed person to block his or her path to you as you escape: desks, chairs, counters, carts, half-shelves. 

If you can get to a Safe Room, with as many colleagues and patrons as you can move there, do so. Lock or barricade the door and call 9-1-1 as soon as you can. Like with an active shooter, describe what this "armed attacker" is doing, to the police dispatcher. Wait from this position of safety until the police arrive. (more...) 

Here are all of the available Library Service, Safety, and Security BLOG POSTS, PODCASTS, and WEBINARS on Library 2.0. You do need to be logged in to see them (free to join).

DR. ALBRECHT'S BLOG POSTS:

• The North Vancouver Library Stabbing Attacks: Edged Weapons Awareness
• Managing the “Champion Employee” at the Library: The Need for Management Courage
• Some Leadership Truths for Library Leaders
• Helping Library Patrons with Autism: Start with Understanding
• THE PERILS OF THE PARKING LOT: Part 2 - Advice and Solutions
• What a Fire Chief Wants You to Know About Preventing Library Fires
• THE PERILS OF THE PARKING LOT: Part 1
• Schedule Regular Inspection Days
• The Need for a Library Vendor/Visitor Policy: Not Everyone Should Be Able to Roam Around Your Library
• Creating the Perfect Library Security Officer
• The Armed Attacker: A Rare But Catastrophic Event at the Library
• Triple-E Patrons: Entitled, Eccentric, Exasperating
• Re-Evaluating the Police Response to Your Library: First Steps
• Theft Behaviors in the Library
• Asking Security Survey Questions to Your Library Staff (Includes Survey)
• How to Take a Library Training Webinar and Actually Learn From It
• The Shamu Method: Can We "Coach Up" Problematic Patrons With "Fish"?
• Security Experts on How To Reopen Safely (Library Journal)
• One of the Hardest Patron Conversations For a Library Supervisor to Have? Preparing For the “Hygiene Talk”

DR. ALBRECHT'S PODCASTS:

You can click the direct links below, you can listen directly on the site, or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

• The Power of Surveys
• Working With Elected Officials
• A Guided Meditation for Stress Management and Relaxation (11 minutes)
• Stop Apologizing for Library Security
• Let's Talk About Talking
• Guns in Your Library
• Safe and Simple Patron De-Escalations
• Getting a Temporary Restraining Order for a Problem Patron
• Preventing Harassment Interview by Adriane Herrick Juarez
• Domestic Violence in the Library Workspace
• Special Libraries
• Event Emergency Plans
• Library Emergencies
• Harassment

DR. ALBRECHT'S AVAILABLE WEBINARS:

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, there is a cost to attending our series of webinars and/or watching the recordings with him. Details are on the linked pages.

To purchase an individual license for a specific webinar or recording, click through to the webinar and use the registration link. You can pay by PayPal or credit card, and will receive immediate access to the webinar if it's already recorded. For upcoming webinars, you will receive a confirmation email within a day giving you attendance instructions. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

For an individual annual all-access pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. Inquiries for all-access organizational contracts should be directed to admin@learningrevolution.com. 

WEBINARS

• Protecting Your Library From a Fire: Critical Planning for the Unthinkable (upcoming)
• Helping Library Patrons with Autism: Start with Understanding
• Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
• Service Leadership for Librarians: Six Strategies for Success
• Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
• Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
• Performance Evaluations: A Skill-Building Refresher for Library Leaders
• The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
• Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
• Your Library and the Police: Time for a New Relationship
• Library Emergencies - Doing the Right Things When Things Go Wrong
• Library Safety & Security 2020 (Expanded)
• Interacting with the Homeless
• Sexual Harassment of Library Staff
• Security for Rural Librarians
• How to Handle Challenging Patrons
• Stress Management for Library Staff
• Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
• Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Announcing April 9 "Protecting Your Library From a Fire" | This Friday: "Patrons with Autism" - Library 2.0 Webinars #library20

 "Protecting Your Library From a Fire”
Part of a special Library 2.0 series - featuring Robert May, JD, former Fire Chief, and hosted by Dr. Steve Albrecht 

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 featuring former multi-city Fire Chief Robert May, JD and hosted by Dr. Steve Albrecht (board certified in HR, security management, employee coaching, and threat management).

This webinar will help you think and plan for the unthinkable - a fire in your library. As Chief May says, "Libraries can pose a challenge when it comes to fire and life safety. The buildings are potentially high-occupancy facilities with hidden dangers. Employees and patron safety are critical. Besides the life safety exposures, the building can house irreplaceable books, priceless valuables, and historical artifacts. It's not uncommon when a library is involved in a fire for the damage to be significant. All libraries must be outfitted to prevent or reduce damage and allow the safe evacuation of employees and patrons."

All library leaders and all library employees need to pay careful attention to a fire as a rare but catastrophic event (like the rare possibility of an active shooter in the library). They need to have written and practiced plans in place and still prepare for an unlikely occurrence. The likelihood of a library fire can be estimated on many factors: staff vigilance about not allowing smoking or watching for signs of arson (especially possible from mentally ill patrons or children); the age of your facility (newly-constructed buildings are much less likely to catch fire or burn); the installation or absence of water sprinklers, smoke, and heat sensors; a building-wide fire alarm system with audible alarms and a public address system to be used to notify all staff and patrons to evacuate; and the proximity of the fire department and its number of staff. This training webinar will equip you with the information you need to address the fire safety needs of your library.

Learning Objectives:

• What are the most fire-risk parts of your library?
• What is needed to create or update your fire prevention and fire protection programs?
• How do you train staff to be aware about fire risks and hazards and be ready to respond during a fire emergency?
• How do you work with your local fire department and Fire Marshal to best protect your library facility?

ABOUT YOUR PRESENTER:

Robert May is the founder and President of Mainstream Unlimited, a California-based firm specializing in risk management, training, security assessments, and safety services to municipal agencies around the country. His clients include cities and counties, insurance companies, libraries, police and fire departments, and hospitals. Bob holds a JD degree and he is certified as a workers compensation claims administrator. He has served as a Fire Chief for several agencies and continues to teach programs on fire department leadership. In his spare time, Bob still serves as an Emergency Medical Technician and drives an ambulance for his community.

DATE: Friday, April 9th, 2021, at 4:00 pm Eastern Standard Time

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

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THIS FRIDAY, MARCH 26th (click for details):

Tomorrow: "Trauma" Webinar | Next Friday: "Autism" | Blog Post: "Management Courage" #library20

We invite you to join us tomorrow, Friday, March 19th, for a 60-minute webinar with Dr. Gina Simmons Schneider and hosted by Dr. Steve Albrecht: "Serving Library Patrons with a Trauma History.” Information on registering to attend online and to access the recording is below and here. He is also hosting a webinar a week from Friday, on March 26th with Dr. Jim Wining: "Helping Library Patrons with Autism: Start with Understanding." Register to attend online or to access the recording here.

Today we've posted a new blog post from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Managing the “Champion Employee” at the Library: The Need for Management Courage."

Certain employees at the library, who are ever-vigilant for all things behaviorally-oriented, can become the self-appointed “champions” of the facility. They monitor every conversation they can hear (or sometimes only what they can see and not actually hear) between employees or between employees and patrons. They are keen to determine that bullying, sexual or racial harassment, sexism or racism, homophobia or transphobia, inappropriate jokes, non-consensual flirting between adults, or other forms of a “hostile work environment” are taking place and therefore, they must tell management immediately.

They wear out a path to the supervisor’s office or they skip the boss and go right to the Personnel or Human Resources office, (where they often have an engraved chair). They corner every supervisor, manager, and director and rant about unfair treatment by or to their co-workers and how management at every level is “allowing” this to take place without caring....  (click for full post)

Dr. Albrecht's other recent blog posts are available here, including: "Some Leadership Truths for Library Leaders," "Helping Library Patrons with Autism: Start with Understanding," "What a Fire Chief Wants You to Know About Preventing Library Fires," The Perils of the Parking Lot: Part 1 and 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." His most recent podcast is "The Power of Surveys," and the full list of podcast recordings is here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. 

See you "online!"

Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.

Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.

Learning Objectives:

• How trauma impacts the structure and function of the brain.
• The common emotional responses to trauma.
• Why some behaviors seen in library patrons may appear irrational and unreasonable.
• Communication and de-escalation techniques to manage difficult patron behaviors.
  

DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.

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OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Autism refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech, and nonverbal communication. Autism is a complex, lifelong neurological issue, with different levels affecting the behaviors and interactions of the people who have it, along with their caregivers, who try to see them through their days, safely and peacefully. Libraries and library employees may serve people with autism and have no issues with their interactions or may have significant challenges when trying to help them. It helps to know the realities of how an autistic person sees the world. Ryan Dowd, Executive Director of Hesed House (one of the biggest homeless shelters in Illinois) and author of a 2018 ALA book to help library staff serve patrons experiencing homelessness, emphasizes the surprising number of homeless people with undiagnosed autism. If you serve the homeless population in your library, you need Dr. Jim Wining’s advice, as a leading autism advocate.

For help in this complex and emotional patron service issue, the Library 2.0 webinar series has turned to Dr. Jim Wining, a national advocate for autism understanding and the parent of an autistic child. Dr. Wining has an autistic child and has made it his life's work to help the autism community, educate businesses and entities who serve people with autism, and to remove some of the fears and stigmas associated with the disorder.

In this webinar. Dr. Wining will provide his experience and expertise to library leaders and staffers, to help them best understand and serve patrons with autism. Jim's long background in this subject has given him empathy, tools, and an understanding of the challenges interacting with a person whose level of autism is severe. The goal of this program is to eliminate myths, provide encouragement and understanding to serve patrons with autism with confidence, and be ready to support this population in the library.

In Dr. Wining's own words: "My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences. I want to help you understand these unique patrons in your libraries."

Learning Agenda:

• Understanding the Levels of Autism
• Admission to the Library
• Triggers in the Library Environment
• Staff Interactions with Patrons with Autism
• Understanding the Important Role of the Guardian
• Communication Challenges: The Importance of Tone, Giving Instructions and Directions, Reactions
• Environmental Factors: Lights, Touch, Odors, Water, Restroom Use
• Helping to Manage a “Melt Down”
• Social Distancing and Space
• Checking Out materials or Leaving with Materials Without Checking Them Out
• Restrictions on Library Use
• Possible Violence Concerns
• Possible Parking Lot Issues
• Safety Considerations

DATE: Friday, February 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

---

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Next Week! Details for the "Civic Engagement in Action" Online Conference (bilingual) | Library 2.0 and Seguimos Creando Enlaces

The first Library 2.021 | Seguimos Creando Enlaces conference, "Civic Engagement in Action," takes place next Thursday and Friday, March 25th and 26th. The final hour-by-hour schedule has been published and lots of details are below. Be sure to register (free) in order to attend.

REGISTER TO ATTEND (free and online):
English - https://creando2021english.eventbrite.com
Español - https://creando2021espanol.eventbrite.com

Check Out the Presentations and Speakers:

http://creandoenlaces.org/schedule

This is our first specifically-bilingual event, and we are proud to be a part of bringing the annual and previously in-person Seguimos Creando Enlaces conference online. Seguimos Creando Enlaces, now entering its ninth year, is a free conference that brings together librarians from the US, Mexico, and across the world to further their professional knowledge and exchange ideas. The conference will be fully bilingual and presentations can be made both in English and Spanish, with simultaneous translation services being provided. 

PRESENTATION TITLES: A Collection That Grows: Food Justice & Food Security in Public and Academic Libraries | Apoyo e Información en Tiempos de COVID | The library at the service of the community: describing Queretaro communities in Wikipedia | Spanish Language Civic & Community Engagement | The evolving role of an academic/university library to support society | Empowering Diverse Voices to Counter Fake News | Encouraging Civic Engagement on Campus | Engaging the Latinx Community with COVID-19 Legal Resources | Huellas Incómodas: Building a Transnational Digital Repository to Foment Awareness, Civic Engagement and Responsibility | New connections: library science students prepare to engage with Spanish-speaking and Latinx Communities | Non-partisan partners in hyper-local civic education | One Book One San Diego/One Book Sin Fronteras | Building a Community Bridge with Native American Nations | Raising awareness and connecting college students with voting resources | South Bay San Diego Civic Engagement Pilot Program | We Wear Many Hats: City Librarians at Operation Shelter to Home.

SPEAKERS / PRESENTERS: Greg Lucas, State Librarian, California State Library | Migell Acosta, Library Director, San Diego County Library | Manuela Cantú Mendivíl, President of ABIBAC | Sandra Hirsh, Associate Dean, Academics, College of Professional and Global Education at San Jose State University | Ady Huertas, Supervising Librarian – Youth and Family Services, San Diego Public Library | Adriana Huertas, SDPL, Master of Ceremonies | Dr. Arcela Nuñez-Alvarez, , Universidad Popular | Destiny Rivera, Library Assistant III/ SDPL + Librarian/ Museum of Photographic Arts, San Diego Public Library/ Museum of Photographic Arts | Hanni Nabahe, Research Librarian for Commerce and Economics; OER Specialist, University of Virginia Library | Josué Pablo Morales, Bibliotecario, Biblioteca Roberto Ruiz Obregón, Tecnológico de Monterrey, Campus Querétaro | Erasmo Monroy Cruz, Master / Tecnológico de Monterrey, Campus Querétaro | José Alejandro Reyes Segura, Lic / Wikimedia México | Ana Ruiz Morillo, Program Specialist Senior, Multnomah County Library | Andrew Nilsen | Diego Olivares | Karol Orozco | Cesar Olguin-Camacho, Coordinador Biblioteca , Programa Universitario Estudios sobre la Ciudad | Yesika Lorena Romero-Flores | "Lesley Farmer, Professor of Library Media, California State University Long Beach | " Dantrea Hampton, Serials/Interlibrary Loan Librarian, Kentucky State University, Blazer Library | Sheila Stuckey, Library Director, Paul G. Blazer Library, Kentucky State University | Eriberto Ramirez, Access to Justice Specialist, San Diego Law Library | Luz E. Villalobos | Valerie Gragg, Reference Librarian for Partnerships and Communication at the San Diego Law Library | Brian Rosenblum, Digital Librarian and Co-Director of the Institute of Digital Research in the Humanities, University of Kansas Libraries | Rosario Rogel, Professor and Researcher, Professor-Researcher, Faculty of Political and Social Sciences, Universidad Autónoma del Estado de México | Sylvia Fernández, Public and Digital Humanities Postdoctoral Researcher, Hall Center for the Humanities, University of Kansas | Anne Barnhart, Professor and Head of Outreach & Assessment, University of West Georgia; Adjunct Instructor, iSchool at the University of Illinois at Urbana-Champaign, University of West Georgia; University of Illinois | Aldo Vasquez | Anna Holt | Eddie Kristan | Pamela Espinosa de los Monteros | Lissa Staley, Community Connections Librarian, Topeka and Shawnee County Public Library | Vicki Arnett, President, League of Women Voters Topeka and Shawnee County | Linda Salem, Interim Head of Collections, San Diego State University | (Nelly) Cantú M.Presidenta, Asociación de Bibliotecarios de Baja California, A.C. | Magaly Félix Aello, Former President of ABIBAC | Margo Porras, Community Engagement Coordinator, KPBS | María Luisa Rivera Rico, Responsable del Centro de Documentación y Archivos Digitales del IIC-Museo UABC | Raúl Rodríguez González , ABIBAC | Stephanie Kern , Librarian I, San Diego County Library | Kirsten Grunberg, Supervisor, Youth Services Department, Hyattsville Library, PGCMLS | Ammi Bui, Humanities Librarian, University of Texas, San Antonio | Diane Lopez, Scholarly Resources Librarian, University of Texas, San Antonio | Joaquin Herrera, Director of Communications, University of Texas, San Antonio | Leslie McNabb, Internship and Work Readiness Program Coordinator, City of San Diego/San Diego Public Library | Marisol Aguilar, Marisol Aguilar, Volunteer Coordinator, City of San Diego, Parks and Recreation Department | Coco Ríos Fidel, Branch Manager, Otay Mesa/Nestor, City of San Diego Library | Diana Barragan, Library Assistant II, San Ysidro, City of San Diego, San Diego Public Library | Lily Hinrichs, Youth Services Librarian, San Ysidro Branch, City of San Diego, San Diego Public Library | Laura Yee, Youth Services Librarian, Otay Mesa-Nestor Library, City of San Diego, San Diego Public Library | Kristina Fraijo, Program Manager Citywide Volunteer and Youth Development Programs City of San Diego Human Resources Department | Azalea Ebbay, Branch Manager, San Diego Public Library | Jacqueline Angel | Kim Brown | Vanessa Gempis |

MORE INFORMATION:

Library 2.021: Civic Engagement in Action (Participación ciudadana en acción) will be a meeting place for librarians with diverse experiences, from public and academic libraries, and from both sides of the Mexico–US border and around the world. The conference will highlight the essential roles public libraries play in strengthening civic connections, advancing civic engagement in the communities they serve, and as go-to resources for building a culture of informed, engaged, and empowered residents.

Library 2.021: Civic Engagement in Action (Participación ciudadana en acción) is presented by the Southern California Library Cooperative in partnership with the SERRA Library Cooperative, California State Library, Library 2.0 Virtual Conference Series, and the iSchool at San Jose State University. This conference is supported in whole or in part by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian. Librarians, library staff, and library school students are encouraged to attend.

See you "online!"

Steve

Steve Hargadon
https://www.library20.com
https://www.stevehargadon.com
@stevehargadon

MORE INFORMATION: The School of Information at San José State University is the founding Library 2.0 conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

Podcast: "The Power of Surveys" | Friday Webinar: "Serving Library Patrons with a Trauma History" #library20

We've posted a new podcast from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "The Power of Surveys." Recent podcasts episodes include "Working with Elected Officials," "A Guided Meditation for Stress Management and Relaxation," "Stop Apologizing for Library Security," "Let's Talk About Talking," and "Guns in Your Library." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

Dr. Albrecht's recent blog posts are available here, including: "Some Leadership Truths for Library Leaders," "Helping Library Patrons with Autism: Start with Understanding," "The Perils of the Parking Lot: Parts 1 and 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." 

Also coming up are two paid webinars by Dr. Albrecht. While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, there is a cost to attending our series of webinars with him and details are on the linked pages.

FRIDAY, MARCH 19th:

FRIDAY, MARCH 26th:

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Announcing June 17 Mini-Conference "Reinventing Libraries for a Post-COVID World" - Registration and CFP Open #library20

Our second Library 2.021 mini-conference: "Reinventing Libraries for a Post-COVID World," will be held online (and for free) on Thursday, June 17th, 2021.

In the wake of the COVID-19 pandemic, librarians have been faced with all manner of challenges as they have worked to bring their service, resources, and events into the virtual realm. Unsurprisingly, librarians have not only met this challenge but thrived in bringing new dynamic digital content, engaging virtual programming and instructional events, and exciting online such as virtual book clubs, gaming tournaments, and even makerspace activities to their patrons.Please join us as we discuss the ways librarians have adapted and evolved their service offerings for a post COVID world.

This event is being organized in partnership with Ellyssa Kroski, the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing 30-minute keynote. A mini-conference FAQ (frequently asked questions) page is here. 

The call for proposals is now open. Proposals can be submitted here until Friday, May 14th, but will be approved on a rolling basis, so there is an incentive for submitting early. Click here to submit a proposal.

Participants are encouraged to use #library2020 and #librariespostcovid on their social media posts about the event.

Ellyssa Kroski (@ellyssa)
Director of Information Technology and Marketing at the New York Law Institute

Ellyssa Kroski is the Director of Information Technology and Marketing at the New York Law Institute as well as an award-winning editor and author of 60 books including Law Librarianship in the Age of AI for which she won the AALL’s 2020 Joseph L. Andrews Legal Literature Award. She is a librarian, an adjunct faculty member at Drexel and San Jose State Universities, and an international conference speaker. She received the 2017 Library Hi Tech Award from the ALA/LITA for her long-term contributions in the area of Library and Information Science technology and its application. She can be found at: http://www.amazon.com/author/ellyssa and http://ellyssakroski.com.

 

Chris Jacobs (@BPLTeenCentral )
Teen Technology Coordinator – Teen Central | Boston Public Library – Central Library at Copley Square

Chris Jacobs has been the Teen Technology Coordinator for the Central location of the Boston Public Library since October 2019. A lifelong student and educator at heart, his career trajectory prior to BPL includes a six-year stint as a tech-forward high school English teacher, where his interest in media literacy—piqued by coursework conducted at the Harvard Graduate School of Education—flowered into a rigorous curriculum that pushed teens to explore the intersections among technology, society, and identity. An enthusiastic proponent of games and gamification as critical academic and interpersonal tools, Chris currently heads BPL’s Teen Gaming cohort, which uses social media avenues such as Twitch and YouTube to continue building engaging, empathetic, teen-centric online communities throughout the pandemic.
 

Junior Tidal (@JuniorTidal)
Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York

Junior Tidal is the Multimedia and Web Services Librarian, Associate Professor for the Ursula C. Schwerin Library at the New York City College of Technology, City University of New York. He co-hosts the City Tech Stories podcast with Prof. Nora Almeida. Other than podcasts, his research interests include mobile web development, usability, and library privacy issues. Originally from Whitesburg, Kentucky, he has earned a MLS and a Master’s in Information Science from Indiana University in Bloomington, Indiana.

 

Tanner Adams
Adult Programming Librarian at Parker Williams Library

Tanner Adams is the Adult Programming Librarian at Parker Williams Library in Houston, Texas. This library is part of Harris County Public Library, and he has worked in Fort Bend County as well. At Parker Williams, he is responsible for the library's ESL and Citizenship programs, as well as running a weekly game of Dungeons & Dragons for the public.

 

Loraine Walker
Starkville Public Library Children's Librarian

Loraine is the Children's Librarian at the Starkville Public Library in Starkville, MS. She graduated from Mississippi State University and proudly rings her cowbell when attending football, basketball, and baseball games. She's the Phi Mu Alumnae President for East Mississippi, chaired the Starkville Junior Auxiliary's Reading Railroad this year that promotes early literacy, just read to over 2,500 children in her full Cat in the Hat mascot costume for Read Across America Week throughout Oktibbeha County. And when she's not out filming virtual storytimes in a pasture or by a lake, she's busy having socially distanced storytimes in the park next to our library. In her free time, she loves to play with her French Bulldog puppy Scout and take photographs at their local wildlife refuge.

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

Next Week: "Serving Library Patrons with a Trauma History: An Awareness-Building Seminar" #library20

We invite you to join us Friday, March 19th, for a 60-minute webinar featuring Gina Simmons Schneider, Ph.D. and hosted by Dr. Steve Albrecht: "Serving Library Patrons with a Trauma History: An Awareness-Building Seminar.” Information on registering to attend online and to access the recording is below and here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. 

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.

Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.

Learning Objectives:

• How trauma impacts the structure and function of the brain.
• The common emotional responses to trauma.
• Why some behaviors seen in library patrons may appear irrational and unreasonable.
• Communication and de-escalation techniques to manage difficult patron behaviors.
  

DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.

Dr. Steve Albrecht. As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Webinar This Friday - "Service Leadership for Librarians: Six Strategies for Success"

We invite you to join us this Friday, March 12th, for a 60-minute webinar with Dr. Steve Albrecht:  "Service Leadership for Librarians: Six Strategies for Success.” Information on registering to attend online and to access the recording is below and here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. 

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

Learning Objectives:

• Defining Service Leadership and the six core themes.
• Vision and Values: Can you communicate your strategic plan to your team?
• Direction: Can you set realistic project goals and timelines for your staff?
• Persuasion: Can you convince people above or below you to follow your ideas?
• Support: Are you a micromanager, a missing manager, or a hybrid manager?
• Development: Do you create opportunities for your staff to grow in their jobs or promote?
• Appreciation: Do you use praise, rewards, and ceremonies for your employees?

DATE: Friday, March 12th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

---

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Accepted Sessions and Presenters - "Civic Engagement in Action" Bilingual Conference by Library 2.0 | Seguimos Creando Enlaces #library20

We're announcing today the accepted sessions and presenters for the first Library 2.021 | Seguimos Creando Enlaces conference, "Civic Engagement in Action" on March 25th and 26th. We've had a great set of proposals submitted, and you are going to love the sessions being planned (a final hour-by-hour schedule will be published shortly). 

Check Out the Presentations and Speakers:

http://creandoenlaces.org/presentations

REGISTER TO ATTEND (free and online):
English - https://creando2021english.eventbrite.com
Español - https://creando2021espanol.eventbrite.com

This is our first specifically-bilingual event, and we are proud to be a part of bringing the annual and previously in-person Seguimos Creando Enlaces conference online. The conference will be fully bilingual and presentations can be made both in English and Spanish, with simultaneous translation services being provided. 

The conference will be held online on March 25th and 26th, 2021. Seguimos Creando Enlaces, now entering its ninth year, is a free conference that brings together librarians from the US, Mexico, and across the world to further their professional knowledge and exchange ideas. 

MORE INFORMATION:

Library 2.021: Civic Engagement in Action (Participación ciudadana en acción) will be a meeting place for librarians with diverse experiences, from public and academic libraries, and from both sides of the Mexico–US border and around the world. The conference will highlight the essential roles public libraries play in strengthening civic connections, advancing civic engagement in the communities they serve, and as go-to resources for building a culture of informed, engaged, and empowered residents.

Library 2.021: Civic Engagement in Action (Participación ciudadana en acción) is presented by the Southern California Library Cooperative in partnership with the SERRA Library Cooperative, California State Library, Library 2.0 Virtual Conference Series, and the iSchool at San Jose State University. This conference is supported in whole or in part by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian. Librarians, library staff, and library school students are encouraged to attend.

See you "online!"

Steve

Steve Hargadon
https://www.library20.com
https://www.stevehargadon.com
@stevehargadon

MORE INFORMATION: The School of Information at San José State University is the founding Library 2.0 conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

"Some Leadership Truths for Library Leaders" Albrecht Blog Post + Upcoming Webinars: "Service Leadership" and "Autism" #library20

We've posted a new blog post from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Some Leadership Truths for Library Leaders."

It's hard to know fully what library leaders need to do as the Coronavirus and the pandemic's impact go into the wretched history books. Leaders had better be able to adapt to new roles and different ways of supervising their people and running their operations. Being a library boss now sure looks different from even two years ago. Consider some of these leadership “truths:”  

The higher you get, the less "work" you do. This seems untrue but it just is. Once you promote or rise to the top of your agency, you really get further away from the field. Some employees never want to promote because they like working where they are or doing what they are doing and don't want the responsibilities or the pleasures/hassles of supervising their peers and handling patron complaints. Once you start to move up the library ladder, you're doing lots of work to be sure, but it's different work than what you were first hired for or what you started doing...  (click for full post)

Dr. Albrecht's other recent blog posts are available here, including: "Helping Library Patrons with Autism: Start with Understanding," "What a Fire Chief Wants You to Know About Preventing Library Fires," The Perils of the Parking Lot: Part 1 and Part 2," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer." His most recent podcast is "Working with Elected Officials," and the full list of podcast recordings is here.

We also invite you to join us next Friday, March 12th, for a 60-minute webinar with Dr. Albrecht: "Service Leadership for Librarians: Six Strategies for Success.” Information on registering to attend online and to access the recording is here. He is also hosting a webinar on Friday, March 26th with Dr. Jim Wining: "Helping Library Patrons with Autism: Start with Understanding." Register to attend online or to access the recording here.

While there is a cost to attending our series of webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. 

See you "online!"

Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon

"Service Leadership for Librarians: Six Strategies for Success"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

Learning Objectives:

• Defining Service Leadership and the six core themes.
• Vision and Values: Can you communicate your strategic plan to your team?
• Direction: Can you set realistic project goals and timelines for your staff?
• Persuasion: Can you convince people above or below you to follow your ideas?
• Support: Are you a micromanager, a missing manager, or a hybrid manager?
• Development: Do you create opportunities for your staff to grow in their jobs or promote?
• Appreciation: Do you use praise, rewards, and ceremonies for your employees?

DATE: Friday, March 12th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

---

"Helping Library Patrons with Autism: Start with Understanding”
Part of a special Library 2.0 series -  featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht 

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 featuring Dr. James R. Wining and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Autism refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech, and nonverbal communication. Autism is a complex, lifelong neurological issue, with different levels affecting the behaviors and interactions of the people who have it, along with their caregivers, who try to see them through their days, safely and peacefully. Libraries and library employees may serve people with autism and have no issues with their interactions or may have significant challenges when trying to help them. It helps to know the realities of how an autistic person sees the world. Ryan Dowd, Executive Director of Hesed House (one of the biggest homeless shelters in Illinois) and author of a 2018 ALA book to help library staff serve patrons experiencing homelessness, emphasizes the surprising number of homeless people with undiagnosed autism. If you serve the homeless population in your library, you need Dr. Jim Wining’s advice, as a leading autism advocate.

For help in this complex and emotional patron service issue, the Library 2.0 webinar series has turned to Dr. Jim Wining, a national advocate for autism understanding and the parent of an autistic child. Dr. Wining has an autistic child and has made it his life's work to help the autism community, educate businesses and entities who serve people with autism, and to remove some of the fears and stigmas associated with the disorder.

In this webinar. Dr. Wining will provide his experience and expertise to library leaders and staffers, to help them best understand and serve patrons with autism. Jim's long background in this subject has given him empathy, tools, and an understanding of the challenges interacting with a person whose level of autism is severe. The goal of this program is to eliminate myths, provide encouragement and understanding to serve patrons with autism with confidence, and be ready to support this population in the library.

In Dr. Wining's own words: "My name is Jim Wining and I am a parent of an autistic person (AP). While my educational background says teacher and my work background says businessperson, my real life has been, since the birth of my oldest son in 1982, about autism. As a father, business owner, business executive, and pastor, my life has been all about listening to autistic persons and communicating with them with understanding and love for their differences. I want to help you understand these unique patrons in your libraries."

Learning Agenda:

• Understanding the Levels of Autism
• Admission to the Library
• Triggers in the Library Environment
• Staff Interactions with Patrons with Autism
• Understanding the Important Role of the Guardian
• Communication Challenges: The Importance of Tone, Giving Instructions and Directions, Reactions
• Environmental Factors: Lights, Touch, Odors, Water, Restroom Use
• Helping to Manage a “Melt Down”
• Social Distancing and Space
• Checking Out materials or Leaving with Materials Without Checking Them Out
• Restrictions on Library Use
• Possible Violence Concerns
• Possible Parking Lot Issues
• Safety Considerations

DATE: Friday, February 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

---

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.