New Podcast: "Stop Saying Calm Down" - Other Things You Can Say to Patrons Who Are Not in Emotional Control

We've posted a new podcasts from Dr. Steve Albrecht in our "Library Service, Safety, & Security" section of Library 2.0:

"Stop Saying Calm Down"

Steve's topic for this half hour recording relates to anger and conflict involving our interactions with library patrons, especially those who are out of control emotionally... and things you can say other than "calm down." Click here to listen.

His other recent podcasts episodes from Dr. Albrecht include "Spirit of Service," "Library Civility: A Code for How We Treat Each Other," "The Code of Quality Service," and "The Power of Surveys." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here. Click here to let us know what topics you'd be particularly interested in having us cover in the Library 2.0 webinars, blog posts, and podcast series. His recent blog posts are available here, including: "Solving Conflicts Between Library Employees: A Tool For Getting Along When No One Wants to Get Along," "Is There Hidden Bias at Your Library?," "The Hidden Power of the Pages (Our Employees, Not Our Books)," "Forgiveness: How Libraries Can Host Programs on Restorative Practices - An Interview with Azim Khamisa," "Do Your Library Employees Have the “Spirit of Service?,” and "Library Civility: A Code for How We Treat Each Other." 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of paid webinars and recordings with Dr. Albrecht which are available for individual or group viewing. More information is available here.

Coming up on August 27th:

Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.