Tuesday, August 24, 2021

Blog: "Puzzled About Police Response?" Friday Webinar: "Tools for the Library Supervisor"

We've posted a new blog post from Dr. Steve Albrecht in our "Library Service, Safety, & Security" section of Library 2.0:

Puzzled About the Police Response in Your Library? 
Perhaps a Better Understanding of Their Unique Culture Will Help

You may have seen the police come into your library or have responded from their desk inside the library and have not been pleased with their methods. It's also possible that you have seen the police respond to incidents, ranging from a serious, life-threatening situation to a low-risk call for their services, and have been happy with the results. As a taxpayer and an employee, you have every right to question the methods of how police do their work. Are they being fair, legal, ethical, safe? Are they treating people who are out of control with empathy, and not taking things personally? Do they make arrests with the least amount of force necessary, to keep the arrestee, themselves, and the public on the scene, as safe as possible? ...

Most people get what they know about cops and their methods from TV shows and movies - not always the most historically accurate resource, to be sure. Perhaps it would help your understanding of how the police function - in your library and in your community - by getting a better sense of their work culture? 

Dr. Albrecht's recent podcasts episodes include "Stop Saying Calm Down," Spirit of Service," "Library Civility: A Code for How We Treat Each Other," "The Code of Quality Service," and "The Power of Surveys." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed hereClick here to let us know what topics you'd be particularly interested in having us cover in the Library 2.0 webinars, blog posts, and podcast series. 

His other recent blog posts are available here, including: "Safety and Security at the Jacksonville (FL) Library" (a 40-minute video interview with Chet Price, the Safety and Security Manager at the Jacksonville (FL) Library), Solving Conflicts Between Library Employees: A Tool For Getting Along When No One Wants to Get Along," "Is There Hidden Bias at Your Library?," "The Hidden Power of the Pages (Our Employees, Not Our Books)," "Forgiveness: How Libraries Can Host Programs on Restorative Practices - An Interview with Azim Khamisa," "Do Your Library Employees Have the “Spirit of Service?,” and "Library Civility: A Code for How We Treat Each Other." 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of paid webinars and recordings with Dr. Albrecht which are available for individual or group viewing. More information is available here.

Coming up on August 27th:

"Ten Tools for the (New) Library Supervisor: Starting Out Right"
Part of a special Library 2.0 series with Dr. Steve Albrecht


A 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

Being a supervisor, especially if you are new to the role, can be a bit overwhelming. A lot of the skills and knowledge you need for your new role you were expected to pick up through OJT (“On The Job Training”) during your old role. Your life skills (talking, sharing, and interacting with people) and your work experiences (finishing projects, solving problems, serving others, meeting deadlines) as a library staffer are useful as you transition to being a supervisor, up to a point. You need new skills to meet the challenges of getting people to do what you ask, on time, and with the quality you expect.

Consider these ten tools as the ones most needed for your early and ongoing success:

  • Creating Accountability and Responsibility
  • Delegation
  • Project Planning
  • Internal and External Service Skills
  • Coaching and Training
  • Running Effective Meetings
  • Budget Knowledge and Fiscal Discipline
  • Recordkeeping
  • Time Management
  • Praise and Performance Evaluation


  • Meeting the needs of your boss (who might not be your old boss).
  • The challenge of supervising colleagues who are your friends (or not your friends).
  • Understanding the financial aspects of your job.
  • Knowing the legal and HR-related issues of your job.
  • Managing projects, people, and outcomes means you got to get and stay organized and time-efficient.

DATE: Friday, August 27th, 2021, at 4:00 pm Eastern Daylight Time


  • $99/person - includes any-time access to the recording and the presentation slides and to receive a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

SPECIAL GROUP RATES (email admin@learningrevolution.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $999.


  • All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year.
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@learningrevolution.com.

Recordings Available:


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

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