NEW WEBINAR - "15 Security Survey Questions for Your Library Staff: Better Answers Get Better Results"

15 Security Survey Questions for Your Library Staff:
Better Answers Get Better Results
A Library 2.0 Service, Safety, and Security Webinar with Dr. Steve Albrecht

OVERVIEW: 

When it comes to making changes in library security polices, procedures, equipment, or security staff members, it can be essential to start with a short employee survey to gauge the opinions of the library staff. Some will have strong opinions, both positively and negatively; others may be more neutral; and some will not bother to complete the questionnaire at all. That’s all okay because what you’re looking for - besides just the data itself - is to provide the opportunity to your employees to voice their opinions, anonymously, and with the chance to provide additional details in the Comments section as to what they mean and why it matters.

This data-gathering project uses 15 key questions, crafted by Dr. Steve Albrecht, about the physical and psychological sense of security, as perceived by your staff. He’ll discuss the questions in detail during the webinar.

A survey serves several purposes: 1) It gives every employee, at all levels, full or part-time, the chance to be heard; 2) It tells employees, we care enough to ask them what needs to be fixed and what is sufficient, in terms of our current facility security and operational postures; 3) It can provide an early-warning to management about security, safety, or patron behavior issues that may not be apparent to them but are a real concern to the staff; 4) It tells the leadership team where they should either start or focus their efforts to make immediate or gradual changes, as time and budget restraints allow; 5) And it says to all staff, “This is your chance to be heard, on paper, without attribution. We only want your opinions, not your names;” 6) And finally, if they don’t reply, they cannot say we never asked.

LEARNING AGENDA: 

With any employee survey, there are three rules you must follow:

• Keep the comment answers confidential if they mention specific patrons or employees.
• Provide the results back to the employees in the form of a report, as soon as possible. Nothing can crash the validity of the survey process like no feedback. Transparency matters. Show the scores for the multiple-choice answers and pull selected comments when they emphasize a theme.
• Act on the information in a timely way. Pick small changes that you can make that become visible to the staff immediately. Work on longer-term issues as your budget and other resources improve.

Learn by asking. Make security changes based on feedback from the employees who work where the rubber meets the road - on the floor, behind the desks, with the patrons.

DATE: Thursday, April 16, 2026, 2:00 - 3:00 pm US - Eastern Time

COST:

• $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained tens of thousands of library employees in 28+ states, live and online, in service, safety, security, and leadership. His programs for both staff and library leaders are fast, entertaining, and provide tools that can be put to use immediately in the library workspace. His books include:

The Library Leader’s Guide to Employee Coaching: Building a Performance Culture One Meeting at a Time (in-press, Bloomsbury, 2026)

The Library Leader’s Guide to Human Resources: Keeping it Real, Legal, and Ethical (Rowman & Littlefield, 2025)

The Safe Library: Keeping Users, Staff, and Collections Secure (Rowman & Littlefield, 2023)

Library Security: Better Communication, Safer Facilities (ALA, 2015)

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 28 books on business, security, and leadership. He provides a loving home for four rescue dogs. 

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

 

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