Tuesday, January 31, 2023

New Albrecht Blog Post on Library 2.0 - "Having a Tough Time with a Patron? Consider the List of Eight Choices."


We've just posted a new blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Having a Tough Time with a Patron? Consider the List of Eight Choices."
Most personal and professional stressors involve either a person or a situation.

We’re either upset, anxious, or disappointed in someone or an event - past, present, or future - that seems overwhelming. It’s the impact the person makes on our work or home or the intensity or irritation of the event that affects us. It can be hard, in those moments, to see that we can go in many different directions, other than the one that seems like it’s the only viable one at that time. In other words, we have several choices in life and work. They may not always be perfect, but they are there for our use, often sitting just below the surface of what seems like the only and obvious path.

Consider this collection of options, known as the List of Eight Choices. They can give us hope, a renewed feeling of optimism that we don’t have to accept someone or something as it is, because “that’s just the way things are.” At first glance, some of these choices may not be our best alternative, but they are an alternative, perhaps better than our current approach. What we may not like as a possibility at the beginning may turn out, after some careful reflection or after putting the choice into play, to be a pretty good solution after all....
You can read the full post here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at http://drstevealbrecht.com.


    Monday, January 30, 2023

    Announcing the First Library 2.023 Mini-Conference: "Mental Health and Wellness: Library Workers Thriving in Uncertain Times"

    Our first Library 2.023 mini-conference: "Mental Health and Wellness: Library Workers Thriving in Uncertain Times," will be held online (and for free) on Tuesday, April 4th, 2022, from 12:00 - 3:00 pm US-Pacific Time.

    Libraries have the power to help transform lives, both for staff and patrons, through efforts that promote mental health and wellness. In this Library 2.0 mini-conference, we will focus specifically on helping library workers thrive in our current uncertain and complex times. We will also explore the “opportunity to reimagine our futures, to renew and adapt our institutions and to craft new stories about who we are and what we value” (United Nations' Human Development Report 2021/2022).

    Our special conference chair is Loida Garcia-Febo who, as past president of the American Library Association, focused on workplace wellness areas including continuing education, creating a positive work environment, unions, gender equity, pay equity, and other activities designed to improve the salaries and status of library professionals. We are encouraging conference session submissions that focus on programs and initiatives supporting staff, team, leadership, and organizational health and wellness. Examples of topics that are encouraged include the following, but other related submissions are also welcome:

    • staff burnout;
    • trauma support;
    • mindfulness practices;
    • civility in ideologically or culturally polarized environments;
    • quality of work-life;
    • the “8 Elements of Wellness” defined by ALA-APA: Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Spiritual, and Social (https://ala-apa.org/wellness).

    We look forward to gathering online with you for this event!

    This is a free event, being held live online and also recorded.
    REGISTER HERE
    to attend live and/or to receive the recording links afterward.
    Please also join this Library 2.0 network to be kept updated on this and future events. 

    Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

    Participants are encouraged to use #library2023 and #librarymentalhealthandwellness on their social media posts about the event.

    SPECIAL CONFERENCE CHAIR:

    Loida Garcia-Febo (@loidagarciafebo)
    International Library Consultant

    Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 24 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

    Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

     CALL FOR PROPOSALS:

    Proposals for 30-minute concurrent presentations will start being accepted on Wednesday, February 15th. 

    The link to submit proposals will appear on the event main page and be emailed at the same time to those registered with Library 2.0 and/or for the event.

    This is a free event, being held live online and also recorded.
    REGISTER HERE
    to attend live and/or to receive the recording links afterward.
    Please also join this Library 2.0 network to be kept updated on this and future events. 

    FOUNDING CONFERENCE SPONSOR:

    The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

     

    Thursday, January 26, 2023

    New Webinar: "What They Don’t Teach You in Library School: Security Matters & Talking Helps - It's All About People"

    What They Don’t Teach You in Library School:
    Security Matters & Talking Helps - It's All About People
    A "Safe Library" webinar, part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

    OVERVIEW

    "All right. Okay. The usual stuff isn't working." – Dr. Peter Venkman (Bill Murray) in "Ghostbusters"

    On a break from teaching my library workshop, at one of the many libraries I’ve visited across the US, a participant will come up to me and say, "The information you're giving us is stuff they sure didn't teach us in library school."

    Sometimes the staffers will say this to me with a gleam in their eyes, as if they are learning the secrets to success; other times it's a more rueful comment, as if they had missed out on some useful things prior to now.

    I’ve heard variations of this same comment many times and it goes back to a point I have often made: this job is more than just books, periodicals, DVDs, video games, literacy programs, research, and providing information; it's all about people, on both sides of the desk. This session will help you see the parameters, perimeters, and boundaries for your job, as you work to do your best with and for patrons, your colleagues, your bosses, and your library.

    This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This session is the first in our "The Safe Library Book Series,” for all library leaders and employees. A handout copy of the presentation slides will be available to all who participate.

    LEARNING AGENDA: 

    • The demographics of library employees: who we are compared to who our patrons are.
    • Seeing safety and security in our role.
    • Moving from Condition White, to Condition Yellow, to Condition Red, as necessary.
    • Dr. Steve Albrecht’s “Essential Eight” and “The Critical Ten Questions.”
    • Knowing and using “Crucial Conversations” and “Verbal Judo.”
    • Reading patron body language: what you see is not always what you get.
    • Avoiding “shaming situations.”
    • Dr. Karl Albrecht’s “Code of Quality Service”: Ten Employee Service Behaviors

    DATE: Thursday, February 9th, 2023, at 2:00 pm US - Eastern Time

    COST:

    • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
    • FREE for those on individual or group all-access passes (see below).

    TO REGISTER: 

    Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

    If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

    NOTE: please check your spam folder if you don't receive your confirmation email right away.

    SPECIAL GROUP RATES (email admin@library20.com to arrange):

    • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
    • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
    • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

    ALL-ACCESS PASSES:

    • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
    • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
    • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
    Dr. Albrecht's Library 2.0 podcast and blog posts, each twice a month, are available for free at Library 2.0, as are access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.




    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at http://drstevealbrecht.com.

    Tuesday, January 24, 2023

    Podcast: "Personal Space Issues" | Thursday Webinar: "Coaching Skills (2023)"


    We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Personal Space Issues." 
    Personal space is something that's individual and unique to all of us. I've been thinking about the concept of personal space awareness in the workplace, especially in the library--a public space--where people come around you, often in close proximity.  
    In my training programs, I often talk about your ability to have the assertiveness necessary, male or female, to say to somebody, "I need a little bit more room," and to actually put your hand up and back away, demonstrating that either intentionally or unintenionally, they have violated your space. This is something you should not apologize for, and this should be something that is accepted as appropriate.
    Listen to the podcast here

    While Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

    THURSDAY:




    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at http://drstevealbrecht.com.

    Thursday, January 19, 2023

    Ask Dr. Steve: "Body Cameras for Security Officers at the Library?"


    We've just posted a new "Ask Dr. Steve" blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Body Cameras for Security Officers at the Library?" Here is the question that was submitted:
    I am a security officer for a library. We are beside a large park with many homeless people that come into the Library. We do have security video cameras but they do not have audio. There are many blindspots inside and outside the building, the side of the building does not have cameras at all. We are required to patrol inside and outside the building and to patrol the park. 95% of the time I and the other security officer work alone. We overlap for a few hours one day a week. We currently do not have body cameras.

    The previous two security companies I worked for each used body cameras so I am familiar with how they are used. I have requested a body camera several times. The Library Director has OK'ed the body camera but their boss has not. He says that "the cameras would hurt more than help." We have asked to sit down to discuss this with him but that has not happened yet.

    As I am sure you are aware we get a lot of intoxicated, under the influence, or homeless people with mental problems. We are unarmed only carrying a radio. The police are called at least twice a week some weeks--every day if the person causing a disruption will not leave. When the police come it is sometimes a "he said she said" thing, my word against the person I called the police on (this is not always the case, it depends on the police officer that responds). The police have been called on us by patrons (homeless or not) multiple times for enforcing the rules in asking them to leave.

    My questions to you, if you would be so kind as to answer. What is your opinion on body cameras? Would you please give pros and cons I can use when I speak to my supervisors?
    You can read Dr. Albrecht's response here

    While Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

      DR. STEVE ALBRECHT

      Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

      In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

      Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

      He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

      His professional webite is at http://drstevealbrecht.com.

      Tuesday, January 17, 2023

      New Albrecht Blog Post on Library 2.0 - "Three Easy Rules for Success as an Employee"


      We've just posted a new blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Three Easy Rules for Success as an Employee."
      I've taught hundreds of Zoom sessions and thousands of live training programs and although I can come to many conclusions about success in life and business, three themes stand out. 
      I would argue the people who have the LEAST success in life demonstrate three issues when it comes to attending a training program, either live or online: 1) They show up late. 2) They look at their phones instead of the presenter, the slides, the handouts, or their colleagues. 3) They don't have a pen and a piece of paper to take notes...
      You can read the full post here

      While Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

        DR. STEVE ALBRECHT

        Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

        In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

        Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

        He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

        His professional webite is at http://drstevealbrecht.com.


        Wednesday, January 11, 2023

        The Full 2023 Library 2.0 Webinar Schedule | Annual All-Access Passes for the Webinar Series


        We've just posted our 12-month upcoming schedule for the 2023 Service, Safety, and Security webinar series with Dr. Steve Albrecht. The schedule is below, followed by information about our all-access pass program. Registration for upcoming webinars, as they are open, can be done here.

        Library 2.0 has an existing collection of 45 recorded webinars and four "bonus" videos from Dr. Albrecht. These are available for unlimited viewing as part of an individual or organizational annual all-access pass, as well as the webinars held during the year after purchase. Specific recorded webinars can also be purchased for individual or group viewing.

        January:

        February:

        • What They Don’t Teach You in Library School: Security Matters, Talking Helps (The Safe Library Book Series) - 2/9/2023 at 2:00 pm - US Eastern Time
        • Staff Development and Training: Best Practices (2023 Updated Version) - 2/16/2023 at 2:00 pm - US Eastern Time

        March:

        • Training Library Staff in Service, Safety, and Security: Focus on the Need Premise (The Safe Library Book Series) - 3/9/0203 at 2:00 pm - US Eastern Time
        • Your Library, Security, and Your Relationship with the Police (2023 Updated Version) - 3/23/2023 at 2:00 pm - US Eastern Time

        April:

        • Preventing Harassment of Library Staff: Responding to Sexual or Racial Behaviors by Patrons (The Safe Library Book Series) - 4/13/2023 at 2:00 pm - US Eastern Time
        • Sexual Harassment of Library Staff (2023 Updated Version) - 4/27/2023 at 2:00 pm - US Eastern Time

        May:

        • Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding (The Safe Library Book Series) - 5/4/2023 at 2:00 pm - US Eastern Time
        • Library Civility: Taking Care of Each Other - 5/25/2023 at 2:00 pm - US Eastern Time

        June:

        • Dealing with Patrons with Mental Health and Substance Disorders: Behavioral and Medical Events (The Safe Library Book Series) - 6/8/2023 at 2:00 pm - US Eastern Time
        • Library Safety & Security - Expanded (2023 Updated Version) - 6/22/2023 at 2:00 pm - US Eastern Time

        July:

        • The Top Ten Most Challenging Patrons (The Safe Library Book Series) - 7/13/2023 at 2:00 pm - US Eastern Time
        • Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal (2023 Updated Version) - 7/27/2023 at 2:00 pm - US Eastern Time

        August:

        • Working Safely in a Rural Location: The One-Employee or Micro-Staff Library (The Safe Library Book Series) - 8/17/2023 at 2:00 pm - US Eastern Time
        • Performance Evaluations: A Skill-Building Refresher for Library Leaders (2023 Updated Version) - 8/31/2023 at 2:00 pm - US Eastern Time

        September:

        • The Need for New Responses at Your Library: Police Officers and Security Guards (The Safe Library Book Series) - 9/14/2023 at 2:00 pm - US Eastern Time
        • Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness (2023 Updated Version) - 9/28/2023 at 2:00 pm - US Eastern Time

        October:

        • A Plan for Library Emergencies: Medical Events, Fires, and Beyond (The Safe Library Book Series) - 10/12/2023 at 2:00 pm - US Eastern Time
        • Awkward Conversations & Difficult Situations: How to Handle the Hardest Discussions with Patrons (2023 Updated Version) - 10/26/2023 at 2:00 pm - US Eastern Time

        November:

        • Safe Library Events: The Need for a Written Emergency Plan (The Safe Library Book Series) - 11/16/2023 at 2:00 pm - US Eastern Time
        • Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons (2023 Updated Version) - 11/30/2023 at 2:00 pm - US Eastern Time

        December:

        • The Clovis, New Mexico Library Shootings: The Teenage Attacker Reveals His Motives. - at
        • Service Leadership for Librarians: Six Strategies for Success - at
        Individual all-access annual passes are $495 and can be purchased by credit card directly here. If you have attended and paid for two or more of Dr. Albrecht's webinars in the past 12 months, you qualify for a $100 discount--please email admin@library20.com and let us know to send you a special invoice. If you need to pay by check or if the credit card process doesn't work for some reason, please also email admin@library20.com

        Organizational all-access pass programs are significantly discounted and are based on the number of staff you would like to participate. These passes can be administered through Library 2.0 or at Niche Academy for organizations that already have an account with them. Once purchased, all staff who are included in the all-access program can watch any of the videos as often as they would like, and there is an ability for them to request certificates of participation/attendance for each. 

        For an organizational quote, please email admin@library20.com and indicate the number of staff who would participate. We will reply within a day. You are also welcome to ask for a phone call to discuss your particular needs.

        The webinar recordings included in the all-access pass are listed below, as well as four special Dr. Albrecht programs. More information about Dr. Albrecht is also below.

        "See you online!"

        Steve

        Steve Hargadon


        WEBINAR RECORDINGS AVAILABLE:


        Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

        Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

        He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

        Praise for Dr. Albrecht:

        "Thank you, thank you, thank you! Thank you for presenting at our staff development day. Our staff has expressed their appreciation for the information and tools you provided. We know the lessons learned will be useful in our day-to-day work. It was a pleasure to have you with us -- even if it was only virtually." - Athens, GA Library

        "I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best
        library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI

        "Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL

        "Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation.  And have first hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe and still deliver on our mission and the meaningful work we do each day." - Jen 

        "You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO

        "I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA

        "I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN

        "Thank you for the great content. I appreciate it." - Carmen from MT

        "[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA

        "I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA

        "We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX

        "Your webinars were educational and inspiring." - Karen from GA

        "I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada

        "'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical and respectful methods of engagement can be brought forth in times of need." - Deborah from CA

        "We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day to day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD

        "I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH

        "You're the best of the best." - Nick from CA

        "I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought-processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD

        "[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX

        "Thank you very much for your work and very good webinar." - Donna from IN

        "I appreciate your vast knowledge on patrons and safety situations." - Mary from IL

        "I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA

        Additionally:

        "Thank you for your wonderful `Safety and Security in the Library' presentation. I so appreciate that you were able to join us virtually this year and share your knowledge on these topics with our library staff. I look forward to exploring some of the resources you shared with us."

        "Thanks so much for recording the presentation. It was fantastic!"

        "Thank you, Dr Steve, for your presentation today. It was very helpful and insightful. Your subtle humor also lightened the mood."

        "I wanted to reach out and thank you for all the information that you gave in your webinar on conducting a library facility security assessment."

        Tuesday, January 10, 2023

        New Library 2.0 Podcast: "Course and Scope of Employment: Legal and Fair Work in Your Library" | Upcoming Webinars: "Coaching Skills'" & "Keeping Schools Safe"


        We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Course and Scope of Employment: Legal and Fair Work in Your Library." 
        There are some library people who have written to me, both managers, supervisors, and leaders and employees that say, “Am I working outside the course and scope of employment? Am I doing things beyond my job description and job duties? Am I being compensated fairly and legally? Am I working correctly in my job description for what I'm doing at the library? So I want to look at some of those issues here.
        Listen to the podcast here

        While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

        Coming Up:





        DR. STEVE ALBRECHT

        Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

        In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

        Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

        He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

        His professional webite is at http://drstevealbrecht.com.

        Friday, January 06, 2023

        New Webinar: "Keeping Our Schools Safe: Reporting, Assessing, and Managing Threats"

        Keeping Our Schools Safe:
        Reporting, Assessing, and Managing Threats
        A Library 2.0 + LearningRevolution.com Webinar with Dr. Steve Albrecht

        Please consider forwarding this material to colleagues or associates in school settings.

        OVERVIEW

        School violence is not a “new epidemic,” as some news media still like to call it. It has existed since before the 1999 Columbine High School shootings and will happen beyond the most recent mass incident in Uvalde, Texas. Every event only shows us how far we still have to go as a nation, as educators, as parents, as first responders, and as campus employees. There is no quick fix to stop these shootings. Arming teachers, giving children ballistic blankets, or installing metal detectors in every school are not reasonable, realistic, or cost-effective solutions.

        The two ways to help prevent school shootings are 1) to use a team-based assessment approach to understand the pre-attack behaviors of potential perpetrators, and 2) to have threat management plans, protocols, and security approaches already in place. This starts with campus-wide awareness of threats and the mechanism in place for students, staff, teachers, and parents to report threatening language or behaviors to a team of safety and security stakeholders. It continues with having the courage to act quickly, decisively, and accurately, to interrupt those potential attackers who are “on a path from ideas to actions.” It can be done and it has been done, with success. This program will give you the insights into the most recent cutting-edge, best practices on preventing school mass attack violence.

        This 60-minute overview session is for all school administrators, teachers, and employees. It is presented by Library 2.0 and LearningRevolution.com and hosted by author, security consultant, and threat assessment expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.

        LEARNING AGENDA: 

        • Best practices and lessons learned from past and recent national school violence cases.
        • Using the USSS Safe Schools and FBI research reports.
        • Our response to threat leakage - verbal, electronic, and social media.
        • The critical difference between Hunters versus Howlers in threat management.
        • Staffing, training, and operating a school district-based Threat Assessment Team.
        • The need for security tip lines, Incident Response Forms, and notification systems.
        • Case study practice, using actual incidents.

        DATE: Wednesday, January 25th, 2022, at 2:00 pm US - Eastern Time

        COST:

        • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
        • FREE for those on individual or group all-access passes (see below).

        TO REGISTER: 

        Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

        SPECIAL GROUP RATES (email admin@library20.com to arrange):

        • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
        • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
        • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

        ALL-ACCESS PASSES:

        • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
        • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
        • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
        LIBRARY 2.0 WEBINAR RECORDINGS AVAILABLE:



        DR. STEVE ALBRECHT

        In 1994, Dr. Steve Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence prevention. The book featured his in-person prison interview with a double workplace murderer. Since then he has interviewed two other workplace murderers in prison, which has helped his understanding of how to help public and private sector organizations, K-12 schools, colleges and universities, utilities, aerospace, and hospitals to address threats of violence.

        Using a Threat Assessment Team approach, Steve has trained thousands of school district and school campus employees in his awareness, assessment, and response protocols for threats that come to campus from current or former students, parents, current or former employees, or strangers.

        He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

        Steve has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

        His professional webite is at http://drstevealbrecht.com.

        "Thank you, thank you, thank you! Thank you for presenting at our staff development day. Our staff has expressed their appreciation for the information and tools you provided. We know the lessons learned will be useful in our day-to-day work. It was a pleasure to have you with us -- even if it was only virtually." - Athens, GA

        "I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best
        library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI

        "I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN

        "I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA

        "Your webinars were educational and inspiring." - Karen from GA

        "I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work-at-home professional development material I encountered in the two months my library has been closed." - Barbara from BC Canada

        "'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical and respectful methods of engagement can be brought forth in times of need." - Deborah from CA

        "You're the best of the best." - Nick from CA

        "[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX 

        "I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA

        Thursday, January 05, 2023

        New Webinar: "Coaching Skills for Library Leaders: Confident Conversations for Staff Development, Improvement, and Change (2023 Updated)"

        Coaching Skills for Library Leaders:
        Confident Conversations for Staff Development, Improvement, and Change
        [2023 UPDATED VERSION]
        Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

        OVERVIEW

        Coaching your staff is a necessary leadership skill but not a built-in one. Most managers and supervisors learn to have required conversations with their staff just by doing them, through on-the-job training, work experience, and by having been coached with skill by their bosses before them. If you’re reluctant to speak with your library staff about work performance or work behavior issues, now is the time to get better at these “conversations that mean something.”

        Coaching is most often defined as one or more pre-discipline conversations, designed to help all staff improve in their job duties and functions. It’s also useful as a career development process, a mentoring approach, and a succession planning tool. It can help those staff who need to change their attitudes and service orientations, both toward our patrons and each other.

        We "get" what and who we coach. And here’s another paradoxical challenge for you as a library leader: you will have to spend more time with those staff who need to make changes in their work performance or work behaviors. You can’t hope they will discover what to do on their own. They can’t or won’t fix themselves. This session will give you the confidence, tools, and talking points to help you help them. 

        This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.

        This is an updated version of this webinar for 2023.

        LEARNING AGENDA: 

        • The need for coaching skills: what it is and isn’t.
        • Coaching methods: in-person, over the phone, by e-mail.
        • Discussing the ethical ground rules for coaching, related to disclosure, privacy, confidentiality, and reporting.
        • How to use a structured process and meeting follow-ups to coach for provable results.
        • Know how and when to assign homework as part of coaching.
        • How to overcome objections by staff.
        • Defining and using “event-driven” coaching as an intervention method with reluctant, fearful, hostile, or apprehensive staff.
        • Knowing when to use the four coaching methodologies: strategic, developmental, corrective, and special needs.
        • Understanding the four possible coaching staff archetypes: the Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker.
        • Using “Personal Accountability Meetings” when coaching is not working.

        DATE: Thursday, January 26th, 2022, at 2:00 pm US - Eastern Time

        COST:

        • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
        • FREE for those on individual or group all-access passes (see below).

        TO REGISTER: 

        Click above to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

        SPECIAL GROUP RATES (email admin@library20.com to arrange):

        • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
        • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
        • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

        ALL-ACCESS PASSES:

        • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
        • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
        • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
        WEBINAR RECORDINGS AVAILABLE:



        DR. STEVE ALBRECHT

        Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is being published by Rowman & Littlefield.

        In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

        Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

        He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

        His professional webite is at http://drstevealbrecht.com.