Thursday, December 28, 2023

New Webinar - "Building Good Work Relationships: A Masterclass with Loida Garcia-Febo"

Building Good Work Relationships: A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series

OVERVIEW

Our relationships with colleagues significantly impact attitudes and outcomes at work, have very real implications for personal and professional well-being, and can even impact our ability to live a full healthy life. Library workers are human beings and are impacted by the world's chaotic climate, the situation in their library’s community service area, and interactions with coworkers.

The teamwork that comes from library workers who have good working relationships is key to successfully tackling difficult situations, bringing ideas to fruition, developing library workers’ careers, and even contributing to the functioning of libraries at the heart of communities. It is also immensely helpful to have tools and strategies to build good working relationships with people we see every day, sometimes even for longer periods than family.

Everyone can improve skills related to building good working relationships with coworkers and managers. The information and recommendations in this webinar are customized specifically for library workers. Attendees will learn about how successful relationships look for those working in libraries, the ins and outs of positive and negative relationships, and how to deal successfully with the stressors impacting work relationships. 

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

  • Attendees will learn about principles for building and improving work relationships
  • Attendees will learn about stressors for library workers and strategies to manage them
  • Attendees will learn about establishing healthy boundaries
  • Attendees will become familiar with assertiveness, communication styles, and decision-making
  • Attendees will become acquainted with Emotional Intelligence
  • Attendees will customize basics for self-care and work-life balance
  • Attendees will create a personalized “Building Good Relationships with Colleagues ToolKit”

DATE: Thursday, January 18th, 2024, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • This masterclass is not included in the individual or group annual all-inclusive all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars.

TO REGISTER: 

Click here to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and registered participants will have non-expiring access to the recording.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

Thursday, December 14, 2023

New Blog Post - "Make Yourself Multi-Lingual for Better Patron Communications"


We've just posted a new blog post by Dr. Steve Albrecht in our "The Safe Library" section of Library 2.0"Make Yourself Multi-Lingual for Better Patron Communications."
Our connection with people is built on mutual communication that is respectful and that shows listening skills on both sides. A little patience, a little practice, and a little courage to show that you are trying to learn their language can really set the most positive tone with the patrons you serve.
You can read to the whole post here

Dr. Albrecht's twice-monthly Library 2.0 podcasts, interviews, and blog posts are available for free, as are: access to 51,000+ other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht and other paid webinars and recordings which are available for individual or group viewing here.

UPCOMING EVENTS:

December 14th, 2023

December 28th, 2023

January 2024 - "Feel Safe, Be Safe"

RECORDINGS AVAILABLE:



GET THE BOOK:




Tuesday, December 12, 2023

Service Leadership for Librarians:
Six Strategies for Success
(2023 Updated Version)
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW

This webinar demonstrates the six core themes of true Service Leadership:

  • Vision and Values;
  • Direction;
  • Persuasion;
  • Support;
  • Development;
  • and Appreciation.

Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

LEARNING OBJECTIVES: 

  • Defining Service Leadership and the six core themes.
  • Vision and Values: Can you communicate your strategic plan to your team?
  • Direction: Can you set realistic project goals and timelines for your staff?
  • Persuasion: Can you convince people above or below you to follow your ideas?
  • Support: Are you a micromanager, a missing manager, or a hybrid manager?
  • Development: Do you create opportunities for your staff to grow in their jobs or promote?
  • Appreciation: Do you use praise, rewards, and ceremonies for your employees?

This 60-minute training webinar is presented by Library 2.0 and hosted by trainer, author, and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate. This is an updated version of this webinar for 2023.

DATE: Thursday, December 28th, 2023, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More information at TheSafeLibrary.com.

 
UPCOMING WEBINAR:
 
"FEEL SAFE / BE SAFE" - JANUARY ALL STAFF BASIC TRAINING:
 
RECORDINGS AVAILABLE:
 
 
GET THE BOOK:
 

 

 

Tuesday, December 05, 2023

Book Interview (New Series): Dr. Lisa Hussey on "Library Management 101: A Practical Guide"


We've just posted the first of a new book interview series by Dr. Steve Albrecht in our "The Safe Library" section of Library 2.0"Dr. Lisa Hussey on Library Management 101: A Practical Guide."
Dr. Lisa Hussey is a library science professor at Simmons University in Boston. She is the co-author of Library Management 101: A Practical Guide, second edition, with Diane Velasquez (Rowman and Littlefield, 2019). She welcomes your questions and comments and can be reached at lisa.hussey2@simmons.edu."
You can listen to the whole interview here

Dr. Albrecht's twice-monthly Library 2.0 podcasts, interviews, and blog posts are available for free, as are: access to 51,000+ other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht and other paid webinars and recordings which are available for individual or group viewing here.

UPCOMING EVENTS:

December 14th, 2023

January 2024

RECORDINGS AVAILABLE:



GET THE BOOK:




Wednesday, November 29, 2023

New Webinar: Stressful Service Situations: A Step-by-Step Guide to Better Conversations With Patrons

Stressful Service Situations:
A Step-by-Step Guide to Better Conversations With Patrons

(2023 Updated Version)
Part of the Library 2.0 Service, Safety, and Security "Essential Librarian" Series with Dr. Steve Albrecht

OVERVIEW

It can be hard to talk with certain patrons, for a variety of reasons. Our ability to provide the best service possible to them means we have to be even better listeners and ask useful questions, especially when the patron is either under stress or having trouble listening or communicating with us. This session can help you get conversational control before things spiral in wrong directions and ruin the library experience for you and them.

LEARNING AGENDA: 

  • What makes talking to rude or entitled patrons so tough?
  • How not to take it personally.
  • What can learn from the Hawaiians about excellent customer service?
  • Defining the Library Patron’s Customer Value Model.
  • The value of using questioning models: therapeutic, open-ended, closed-ended.
  • Talking to an angry parent.
  • Getting help for non-English speaking patrons.
  • Talking to a frustrated,confused patron.
  • Helping patrons with possible dementia issues.
  • What about the tearful patron?

This 60-minute overview session on how to respond step-by-step to service situations in the library is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. It is is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate. This is an updated version of this webinar for 2023.

DATE: Thursday, December 14th, 2023, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More information at TheSafeLibrary.com.

Tuesday, November 21, 2023

New Dr. Albrecht Podcast: "Holiday Party Harassment: Better Boundaries Outside of Work"


We've just posted a new podcast by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Holiday Party Harassment: Better Boundaries Outside of Work."
Can employees violate sexual or racial harassment prevention policies even when they aren't at work? This episode of the Library 2.0 Service, Safety, and Security podcast explains why it's both possible and preventable.
You can listen to the whole podcast here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 51,000+ other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht and other paid webinars and recordings which are available for individual or group viewing here.

UPCOMING EVENTS:

November 16th, 2023

January 2024

RECORDINGS AVAILABLE:


GET THE BOOK:




Friday, November 17, 2023

The Safe Library Bootcamp: An Affordable All-Staff Professional Development Training in Service, Safety, and Security

The Safe Library Basic Training:
An Affordable All-Staff "Bootcamp" in Service, Safety, and Security
3 x 1-hour live online sessions and non-expiring access to the recordings

OVERVIEW

Join library author, trainer, and security expert Dr. Steve Albrecht for this Safe Library "Bootcamp," designed to be an essential and affordable all-staff training tool on the basics of library service, safety, and security.

Dr. Albrecht has 23 years of experience keeping create a safe library space, for staff and patrons. He will cover serious issues, from patron harassment, behavioral issues, conflicts, thefts, emergencies, and situations of extreme danger. He will also address helping libraries build a framework of thinking about safety and security to minimize staff fears, anxieties, and concerns, and show how management and staff can build a workplace with more peace of mind and better morale.

This three-part program, being held live over three weeks (one-hour session per week), can be attended live or watched at any time afterward, in whole or in part, as an integral part of new-staff training, or as as an annual service, safety, and security refresher for existing staff. A certificate of attendance will be available to those who need professional development hours or need to comply with any requirements for staff safety and emergency training.

The program’s pricing and its unlimited-access licensing are designed to allow libraries of all sizes to be able to offer staff this critical training.

DATES:

January 12, 19, and 26th (Fridays) from 2:00 - 3:00 pm US Eastern Time.

FORMAT & RECORDING:

Each of the three one-hour sessions will be held online and live for those who want to attend at the time, followed by up to an hour of Q&A. The session recordings will be available the day after each live class, with the recordings of the Q&A sessions will be posted as separate files. The entire 3 hours of basic training as well as the Q&A sessions will be available as recordings and available without expiration to all staff at registered libraries or institutions.

The handouts and slides will be available for download after the session.

PROGRAM OUTLINE & LEARNING OBJECTIVES

SESSION 1 - “Basic Safety & Security”
FRIDAY, JANUARY 12, 2024, 2:00 - 3:00 PM US-EASTERN TIME

  • Basic Principles
  • Essential Safety and Security
    • Security is everybody's responsibility
    • The "Duty of Care" for those we bring inside the building, including for staff
    • Safety and security plans: knowing them and practicing them
    • Reporting security or safety incidents
    • Knowing building safety procedures
    • Rural library security and safety
  • Emergencies
    • Preparing for natural disasters
    • Collection protection: thefts, vandalism, fire, and other disasters
    • Medical events
    • Bomb, phone, and social media threats, and acts of intimidation
  • Rare but Catastrophic Situations
    • Being prepared for an active shooter
    • Protecting patrons and staff
  • Safety and Security Myths

SESSION 2 - “Challenging Patrons”
FRIDAY, JANUARY 19, 2024, 2:00 - 3:00 PM US-EASTERN TIME

  • Basic Principles
  • The Top 10 Most Challenging Patrons
    • The Essential 8: Are we being firm, fair, legal, consistent, assertive, patient, empathic, and reasonable?
    • Knowing your community resources for the homeless, for mental health issues, and for social support
    • Handling Complaints
  • Awkward Conversations
    • Handling hard discussions with patrons
    • Using tactful assertiveness
    • Knowing your library code of conduct using it to set boundaries with patrons
  • Behavioral Issues
    • Having hard but necessary conversations with patrons
    • Minimizing anger, arguments, and threats
    • Real tools for conflict resolution
    • Good kids, bad behavior
  • Stressful Situations
    • Identifying and planning for main challenges and challenging patrons
    • Building your communication skills
    • Strategies for helping people who are struggling
    • Holding “crucial conversations”
    • Strategically aligning different staff strengths
    • Interacting with the homeless with patience and empathy
    • Patrons with a trauma history
  • Tense, Disruptive, or Difficult Situations
    • Training to be able to handle the most difficult situations
    • Distinguishing between fears and actual likely outcomes
    • Mandated reporting - child abuse, dependent adult abuse, and elder abuse
    • Mental health issues
  • Dangerous Behaviors
    • De-escalating dangerous, high intensity, or high-emotion situations
  • Your Relationship with the Police
    • Engaging with the police–when and how

SESSION 3 - “Safe and Supportive Work Cultures”
FRIDAY, JANUARY 26, 2024, 2:00 - 3:00 PM US-EASTERN TIME

  • Basic Principles
  • Returning to Library Civility
  • Preventing Sexual and Racial Harassment
    • Creating a sexual/racial harassment-prevention environment and a self-protection mindset among staff and library managers and supervisors
  • Equity, Diversity, Inclusion, and Belonging
  • A Service Mindset
    • The reality of being in a high-stress customer service job.
  • Mental Health and Well-being
    • Stress Management
  • Thinking Ahead
    • Taking time to train.
    • Better outcomes for staff meeting.
    • Knowing the system in your library for suggestions, improvements, and making changes.
    • Reporting and documenting
    • Staff service, safety, and security committees.

PRICING AND REGISTRATION

All prices are the package price for a library, library system, or organization, and are based on your total number of staff. The packages include unlimited individual or group viewing and non-expiring access to the live and recorded sessions. All-access passholders will receive separate information about this training as it will be included in your annual fee. Questions can be sent to admin@library20.com.

STAFF PRICE COST PER PERSON
 1 - 9 $199  as low as $23 
 10 - 49 $599  as low as $13 
 59 - 99 $999  as low as $11 
100 - 249  $1,999  as low as $8 
250 - 499  $2,999  as low as $6 
 500+ By quotation   

To register, to request a quotation or invoice, or to ask a question click HERE.


DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More information at TheSafeLibrary.com.

Tuesday, November 07, 2023

New Webinar: "Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results" with Kerry Mensior

Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results
A Library 2.90 Leadership Webinar with Kerry Mensior, Executive Director, The International De-Escalation Association and Hosted by Dr. Steve Albrecht

OVERVIEW

Some days are just tough. You're dealing with patrons and co-workers and the emotions that they are carrying with them. And, quite frankly, sometimes they are probably spewing those feelings all over you!

As a library professional, sometimes you encounter people who are having bad days. Their emotions are running high, their “Survival State” thinking is controlling them, and they just seem like they are looking for conflict.

You already know that no location or organization is immune from widely publicized conflicts that quickly and unexpectedly escalate. When patrons are being unreasonable and well, annoying, at the very least, you probably feel like no one can understand the stresses you are under and the frustrating people you deal with.

What would you give to know how to calm stressful communication situations before they get out of control, when it’s just a little spark and not a full-on bonfire? Do you want to know how and why and what to say to calm an angry person in seconds?

This Library 2.0 webinar will provide you with a few simple techniques to improve your abilities to prepare for and quickly resolve conflict before it turns into something more serious.

As Kerry Mensior says, “Use science and not speculation, to calm an angry person in seconds.”

LEARNING AGENDA: 

  • Get foundational, succinct, and realistic approaches for getting rapport with and dealing with uncooperative people.
  • Apply de-escalation techniques in service situations with library patrons under stress.
  • Learn why some of the more common de-escalation techniques may actually make certain situations worse.

This 60-minute training webinar is presented by Kerry Mensior, Executive Director of The International De-Escalation Association, and hosted by Library 2.0 trainer, author, and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all participants.

DATE: Thursday, November 30th, 2023, at 2:00 pm US - Eastern Time

COST:

  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Email address of attendee:


Click above to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

  • All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
  • For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here
  • Inquiries for all-access organizational contracts should be directed to admin@library20.com.
KERRY MENSIOR


Kerry Mensior is the Executive Director of IDEA – the International De-Escalation Association. His highly-interactive and engaging course show you how to quickly develop rapport, effectively de-escalate, communicate, and negotiate in all situations, including with people in emotional turmoil and those in mental health crises.

DR. STEVE ALBRECHT


Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More information at TheSafeLibrary.com.

UPCOMING WEBINAR:

November 16th, 2023

RECORDINGS AVAILABLE:


GET THE BOOK:

Friday, November 03, 2023

New Dr. Albrecht Podcast: "Using Time Studies for Better Employee Accountability"


We've just posted a new podcast by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Using Time Studies for Better Employee Accountability."
On this podcast episode, Dr. Steve Albrecht talks about the value of asking specific employees, who may not be working to their full capacity, to account for their work time in a structured and reviewable way.
You can listen to the whole podcast here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 51,000+ other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht and other paid webinars and recordings which are available for individual or group viewing here.

UPCOMING WEBINAR:

November 16th, 2023

RECORDINGS AVAILABLE:


GET THE BOOK:




Thursday, October 26, 2023

EDI 2.0 Mini-Conference in 2 Weeks - Presentations Announced

Our third Library 2.023 mini-conference: "EDI 2.0: Individual Responsibility for Creating Belonging and Connection in the Library Profession," will be held online (and for free) on Thursday, November 9th, 2023, from 12:00 - 3:00 pm US-Pacific Time. The accepted concurrent presentations are listed below the keynote panel information.

In our fall Library 2.023 mini-conference we explore the evolution of Equity, Diversity, and Inclusion (EDI) efforts within the library profession, focusing on how libraries can help to create belongingness and meaningful connection and what individuals, specifically, can do to help make change.

EDI principles and their practical implementation have a profound impact on the cultural fabric of libraries and the relationships we have with users and staff. This event will showcase strategies that libraries employ to cultivate and integrate into their services a profound sense of belongingness, as well as the ways that library leadership is crucial in fostering an environment of inclusion and meaningful connection.

We will also look at the integration of EDI standards into the core of library services, enhancing inclusivity within the Library and Information Science (LIS) community, and discuss the growing integration of EDI into accreditation standards and professional competencies and the broader implications this holds for the future of the library profession.

Our special conference chair is Julius C. Jefferson, Current Chair of the International Federation of Library Associations & Institutions (IFLA), North American Regional Division, and Past President of the American Library Association (ALA).

We look forward to gathering online with you for this event!

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2023 and #edi20 on their social media posts about the event.

OPENING KEYNOTE PANEL:

Julius C. Jefferson, Jr.
Section Head of the Research and Library Services Section in the Foreign Affairs, Defense, and Trade Division at Congressional Research Service of the Library of Congress
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Julius C. Jefferson, Jr., is the Section Head of the Research and Library Services Section in the Foreign Affairs, Defense, and Trade Division at Congressional Research Service of the Library of Congress. In this role, Jefferson leads research librarians who provide public policy research assistance exclusively to Members of Congress, Congressional Committees and Staffers. He also formerly served as the Acting Chief of Research & Reference Services at the Library of Congress. Jefferson was the first IFLA North American Regional chair 2021-2023 (The International Federation of Library Associations & Institutions). Prior to that, he served as the 2020-2021 President of the American Library Association (ALA) having previously been on a number of critical ALA committees, including the Finance and Audit Committee, the Budget Analysis and Review Committee and the Intellectual Freedom Committee, serving as the 2010-11 Chair. In addition to his service to the American Library Association, Jefferson has held a seat on the Board of the Freedom to Read Foundation (2012-16) serving as the 2013-16 president; served as president of the District of Columbia Library Association (DCLA); and served on the board of the Black Caucus of the American Library Association (BCALA). An often called upon authority/speaker on issues of importance to library workers, Jefferson has appeared on a number of media outlets, including National Public Radio. He is co- editor of The 21st-Century Black Librarian in America: Issues and Challenges and is often sought as a speaker on library-related issues such as diversity, leadership and professional development.

Nicole A. Cooke, PH.D., M.ED., MLS
Augusta Baker Endowed Chair, Professor, University of South Carolina
OPENING KEYNOTE PANEL

Dr. Nicole A. Cooke is the Augusta Baker Endowed Chair and an Associate Professor at the School of Library and Information Science, at the University of South Carolina. Dr. Cooke’s research and teaching interests include human information behavior, fake news consumption and resistance, critical cultural information studies, and diversity and social justice in librarianship. Dr. Cooke was named a Mover & Shaker by Library Journal in 2007, she was awarded the 2016 ALA Equality Award, and she was presented with the 2017 ALA Achievement in Library Diversity Research Award, presented by the Office for Diversity and Literacy Outreach Services. She has also been honored as the Illinois Library Association’s 2019 Intellectual Freedom Award winner in recognition of her work in combating online hate and bullying in LIS, and she was selected as the Association for Library and Information Science Education's 2019 Excellence in Teaching award winner. In 2021 she was presented with the Martin Luther King, Jr., Social Justice Award by the University of South Carolina. ​Now the founding editor of ALA Neal-Schuman's Critical Cultural Information Studies book series, Cooke has published numerous articles and book chapters. Her books include “Information Services to Diverse Populations” (Libraries Unlimited, 2016), “Fake News and Alternative Facts: Information Literacy in a Post-truth Era" (ALA Editions, 2018), and “Foundations of Social Justice" (ALA Editions, expected in 2023).

Dr. Sandy Hirsh
Associate Dean for Academics in the College of Professional and Global Education at San José State University (SJSU)
OPENING KEYNOTE PANEL

Dr. Sandra Hirsh is Associate Dean for Academics in the College of Professional and Global Education at San José State University (SJSU). She has previously served as Professor and Director of the SJSU School of Information and has worked in the Silicon Valley at HP Labs, Microsoft, and LinkedIn. She is a Past President of the Association for Library and Information Science Education (ALISE) and the Association for Information Science & Technology (ASIS&T), and she also holds leadership roles in the American Library Association (ALA) and in the International Federation of Library Associations and Institutions (IFLA). She is an ASIS&T Distinguished Member. She co-founded and co-chairs the global virtual Library 2.0 conference series (https://www.library20.com/). She published a book entitled Blockchain, as book 3 in the ALA Library Futures Series (2020) and an introductory textbook entitled Information Services Today: An Introduction (3rd edition, 2022). She is currently working on a book, Library 2035: Imagining the Next Generation of Libraries, which will be published by Rowman & Littlefield in 2024. 

Dr. Maria McCauley
Director of Libraries for the City of Cambridge
OPENING KEYNOTE PANEL

Dr. Maria McCauley is Director of Libraries for the City of Cambridge where she oversees administration, finance, facilities and operations across seven libraries. She leads a team of 170 talented staff members and works closely with three boards and across the City to achieve an inclusive, ambitious vision of library services for all. Under her leadership, the Cambridge Public Library has increased its budget from $9M to $18.9M, expanded its branch hours by 54+ hours per week, opened the award-winning Valente Branch library, launched a STEAM at the Library program including the first free public $1.8M maker space in Cambridge, gone fine free, led a library card campaign shifting from an opt-out instead of opt-in process, resulting in approximately 95% of kindergartener’s having library cards, started a social work program, deepened digital equity work, and prioritized the library’s antiracism, equity and inclusion efforts. Maria began her library career 24 years ago at the Cambridge Public Library in Circulation and Reference Services. Before returning to Cambridge, she served as the Director of Libraries in Santa Monica, Director of Libraries for the City of Somerville, and held several library positions at Northeastern University. She earned a Bachelor of Arts from Ohio Wesleyan University, a Master of Library and Information Science from the University of Pittsburgh and a PhD from Simmons. She is Past President of the Public Library Association, a major division of the American Library Association (ALA). She served on the American Library Association’s Executive Board and is on the Board of Advisors of Beacon Press. Maria has two super great kids, Micah Woo and Grace Mihi and running-scientist spouse, Micah John, and resides in Somerville, Massachusetts with cat, toys and books.

Alexandra Rivera
Associate Dean for Diversity, Inclusion, and Organizational Development, Michigan State University Libraries
OPENING KEYNOTE PANEL

Alexandra Rivera is the Associate Dean for Diversity, Inclusion, and Organizational Development at Michigan State University Libraries. She coordinates the work of the Communications unit, User Experience, Accessibility, Outreach and Engagement and Organizational Development. Most recently she was the Student Success and Community Engagement Librarian at the University of Michigan-Ann Arbor Library supporting learning and research needs. While in that role she directed the Library’s Peer Information Consulting Program, coordinated its K-12 initiatives, and was liaison to the UM’s Detroit Center and faculty, students, staff, and community partners collaborating on Detroit initiatives. Alexandra is an ALA Spectrum Scholar and an ARL Leadership and Career Development Program Fellow. She was awarded the American Library Association Equality Award in 2018. She is the Vice President/President Elect of REFORMA (the National Association for the Promotion of Library and Information Services to Latinos and the Spanish Speaking). She serves as Vice President of the Joint Council of Librarians of Color, Inc. and on the American Library Association Council as member-at-large. She has degrees from Northern Arizona University (B.S. Communications) and the University of Michigan (M.L.S.). Her professional interests are in the areas of equity and inclusion as it relates to library leadership, information and education access, organizational culture, community engagement, and instructional pedagogy.

ACCEPTED CONFERENCE PRESENTATIONS

There will be a total of 12 x 30-minute concurrent presentations available to attendees in real time (and then later as recordings). The following presentations have been accepted and are currently being scheduled. A final schedule for the conference will be released at the beginning of that week.

  • A Sense of Belonging in the Library: Showcasing Diverse Content Through Social Media: Kelsey Gallagher Mambach, Assistant Director of Libraries, Union College of Union County, NJ (Link to details)
  • Barriers to the Profession for People of Color (POC): How the Culture of Whiteness in Libraries Excludes Marginalized Groups: Laura Giacobbe, Specialist Librarian. Guggenheim Memorial Library, Monmouth University | Nancy Thompson Learning Commons, Kean University | Chrisler Pitts, Collection Development/Acquisitions Librarian (Link to details)
  • Coffee and Collaboration: Creating Discussion Based Programming for Graduate Students WITH Graduate Students: Calantha Tillotson, MLIS - Social Sciences Librarian & Assistant Professor, University of Tennessee Knoxville | Amy Snyder (Link to details)
  • Collaborative programming: How we reach our communities by working together!: Ronne Jones Cox, Electronic Resources & Discovery Librarian, The Paul Meek Library at the University of TN at Martin (Link to details)
  • Ethical co-working and kindness in academic libraries: Caterina Reed, Instructional Support Associate, Stony Brook University Libraries (Link to details)
  • Fostering Belonging by Addressing Digital Collection Diversity, Equity, Inclusion and Accessibility: Internship-Based Audits as a First Step: Dr. Tami Blumenfield, Kui Ge Scholar of Ethnology (Yunnan University) and Adjunct Research Assistant Professor (University of New Mexico) | MÄ“gan Oliver, Head of Digital Projects, University of Missouri-Kansas City (Link to details)
  • From Audit to Action: Cultivating and Sustaining Organizational Efforts in DEIA: Rachael-Joy Davis, Department Head of User Services, California State University, Sacramento - University Library | Briana Zaragoza, Education Librarian | Alicia Zuniga, Public Health and Science Librarian (Link to details)
  • Graphic Novels Support DEIB: Cathy Leverkus, Library Consultant (Link to details)
  • I and Thou: Diversity and Our Lenses of Perception: Ethan Marek, Public Services Librarian, University of Pittsburgh at Greensburg (Link to details)
  • Identifying Biases and Privileges in the Field as Library Workers: Ray Pun, Academic and Research Librarian, Alder Graduate School of Education (Link to details)
  • Language as inclusion: Creating multi-lingual browsing spaces in libraries.: Tiffany Coulson, Mattawa Branch Librarian, NCW Libraries and Mattawa Elementary School (Link to details)
  • SE/CT Integrated with Media Lessons: Charlene Saint-Jean, Cherokee Lane ES (Link to details)

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

Monday, October 23, 2023

Ask Dr. Steve: "Getting Staff Buy-in for Emergency Training"


We've just posted a new "Ask Dr. Steve" blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0"Getting Staff Buy-in for Emergency Training," prompted by the following question from an attendee of Dr Albrecht's training:
We do bi-monthly trainings via Power Point for safety topics (Medical Emergencies, Tornado/Severe Weather, Code Adam, Active Threat, Personal Safety/Building Evacuation, and Bomb Threats). 
We had some employees complain about having to "do the same stupid training each year." I update any changes each time I send out the power point. I understand that in an emergency, the only way you are going to have any idea what to do is to go over the options repeatedly. Is there any way to get more buy-in, or do I just figure that some people just like to complain?
You can read Dr. Albrecht's answer here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 51,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht and other paid webinars and recordings which are available for individual or group viewing here.

UPCOMING WEBINARS:

October 26th, 2023

November 2nd, 2013

November 16th, 2023

RECORDINGS AVAILABLE: