New Dr. Albrecht Podcast: "12 More Challenging Patrons"

We've just posted a new podcast recording by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "12 More Challenging Patrons."

While it's never easy to fully understand human beings, some patrons in the library show certain behaviors around staff and other patrons that we can collect to form archetypes. This includes the Patron Who Stares, the Patron Who Uses Hate Speech, or the Triple-E Patron, who is Entitled, Eccentric, and Exasperating. This podcast episode is all about the Other 12 Patrons that Dr. Steve Albrecht has heard about from library staffers or seen in his travels. 

You can hear the podcast here. 

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 51,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

UPCOMING WEBINARS:

WEBINAR RECORDINGS AVAILABLE:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessmenHe has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

His professional webite is at http://drstevealbrecht.com.

BUY THE BOOK:

Presentation Proposals Now Being Accepted for "EDI 2.0: Individual Responsibility for Creating Belonging and Connection in the Library Profession"

Proposals for 30-minute concurrent presentations for our fall Library 2.023 mini-conference are now being accepted. Proposals will be evaluated and accepted in the order received. The link to submit proposals is HERE.

This third Library 2.023 mini-conference: "EDI 2.0: Individual Responsibility for Creating Belonging and Connection in the Library Profession," will be held online (and for free) on Thursday, November 9th, 2023, from 12:00 - 3:00 pm US-Pacific Time.

In our fall Library 2.023 mini-conference we explore the evolution of Equity, Diversity, and Inclusion (EDI) efforts within the library profession, focusing on how libraries can help to create belongingness and meaningful connection and what individuals, specifically, can do to help make change.

EDI principles and their practical implementation have a profound impact on the cultural fabric of libraries and the relationships we have with users and staff. This event will showcase strategies that libraries employ to cultivate and integrate into their services a profound sense of belongingness, as well as the ways that library leadership is crucial in fostering an environment of inclusion and meaningful connection.

We will also look at the integration of EDI standards into the core of library services, enhancing inclusivity within the Library and Information Science (LIS) community, and discuss the growing integration of EDI into accreditation standards and professional competencies and the broader implications this holds for the future of the library profession.

Our special conference chair is Julius C. Jefferson, Current Chair of the International Federation of Library Associations & Institutions (IFLA), North American Regional Division, and Past President of the American Library Association (ALA).

We look forward to gathering online with you for this event!

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2023 and #edi20 on their social media posts about the event.

Julius C. Jefferson, Jr.
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Julius C. Jefferson, Jr., is the Section Head of the Research and Library Services Section in the Foreign Affairs, Defense, and Trade Division at Congressional Research Service of the Library of Congress. In this role, Jefferson leads research librarians who provide public policy research assistance exclusively to Members of Congress, Congressional Committees and Staffers. He also formerly served as the Acting Chief of Research & Reference Services at the Library of Congress.

Jefferson was the first IFLA North American Regional chair 2021-2023 (The International Federation of Library Associations & Institutions). Prior to that, he served as the 2020-2021 President of the American Library Association (ALA) having previously been on a number of critical ALA committees, including the Finance and Audit Committee, the Budget Analysis and Review Committee and the Intellectual Freedom Committee, serving as the 2010-11 Chair.

In addition to his service to the American Library Association, Jefferson has held a seat on the Board of the Freedom to Read Foundation (2012-16) serving as the 2013-16 president; served as president of the District of Columbia Library Association (DCLA); and served on the board of the Black Caucus of the American Library Association (BCALA).

An often called upon authority/speaker on issues of importance to library workers, Jefferson has appeared on a number of media outlets, including National Public Radio. He is co- editor of The 21st-Century Black Librarian in America: Issues and Challenges and is often sought as a speaker on library-related issues such as diversity, leadership and professional development.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

 

SJSU iSchool Online Event - "Latinos: Contributing to the Fabric of the Nation" (September 19th, 2023)

 

The School of Information at San José State University is the founding sponsor of the Library 2.0 conference series, a partnership we have had for 13 years. Please consider attending this free event next week.

---

Latinos: Contributing to the Fabric of the NationHispanic Heritage Month Symposium

SEPTEMBER 19, 2023 - 10:00AM - 12:00PM LOIDA GARCIA-FEBO DAVID LOPEZ ELISA ANAIS GARCIA MARCELO RODRÍGUEZ ISABEL ESPINAL

National Hispanic Heritage Month is celebrated from September 15 to October 15. This year, SJSU iSchool Health and Wellness Ambassador, Loida Garcia-Febo, is bringing a keynote featuring how library services to Latinos support social cohesion and the contributions of Latinos to the fabric of the nation, highlighting the field of librarianship.

A panel discussion with experts serving Latinos and Spanish speakers nationwide will bring insights about critical contributions librarians and library services make to Latinos to support culture, communication, diverse populations, education, financial security, health, gender equality, inclusion, immigration, wellbeing, and society in general. Additionally, speakers will discuss how libraries can better support Latinos and Spanish speakers, their education, and lifelong learning.

Register to Attend: https://sjsu.zoom.us/webinar/register/WN_0eCCdUEnQ7KSbT7Svs7T3A

Individuals requiring real-time captioning/closed captions or other accommodations should contact Sue Alman as soon as possible.

Agenda

I. Welcome (10:00 – 10:05 a.m. PDT) – Dr. Anthony Chow, SJSU iSchool Director

II. Keynote Address (10:05 – 10:25 a.m. PDT)

• Loida Garcia-Febo

III. Panel (10:25 - 11:55 a.m. PDT)

• Elisa Anais Garcia: Supervising Librarian of the MyLibraryNYC Collections at the New York Public Library 

• David Lopez: 2023-2024 REFORMA National President and Regional Services Manager, Orange County Public Libraries 

• Marcelo Rodríguez: Foreign, Comparative and International Law Librarian & Professor of Legal Research, University of Arizona Law School

• Isabel Espinal: Academic Engagement librarian for African Studies, Afro American Studies, Latin American, Caribbean & Latinx Studies, Native American & Indigenous Studies, Spanish & Portuguese, and Women, Gender, Sexuality Studies at the University of Massachusetts Amherst (UMass)

IV. Concluding Remarks (11:55 a.m. – 12:00 p.m. PDT)

Announcing the Library 2.0 Fall Mini-Conference - "EDI 2.0: Individual Responsibility for Creating Belonging and Connection in the Library Profession"

Our third Library 2.023 mini-conference: "EDI 2.0: Individual Responsibility for Creating Belonging and Connection in the Library Profession," will be held online (and for free) on Thursday, November 9th, 2023, from 12:00 - 3:00 pm US-Pacific Time.

In our fall Library 2.023 mini-conference we explore the evolution of Equity, Diversity, and Inclusion (EDI) efforts within the library profession, focusing on how libraries can help to create belongingness and meaningful connection and what individuals, specifically, can do to help make change.

EDI principles and their practical implementation have a profound impact on the cultural fabric of libraries and the relationships we have with users and staff. This event will showcase strategies that libraries employ to cultivate and integrate into their services a profound sense of belongingness, as well as the ways that library leadership is crucial in fostering an environment of inclusion and meaningful connection.

We will also look at the integration of EDI standards into the core of library services, enhancing inclusivity within the Library and Information Science (LIS) community, and discuss the growing integration of EDI into accreditation standards and professional competencies and the broader implications this holds for the future of the library profession.

Our special conference chair is Julius C. Jefferson, Current Chair of the International Federation of Library Associations & Institutions (IFLA), North American Regional Division, and Past President of the American Library Association (ALA).

We look forward to gathering online with you for this event!

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2023 and #edi20 on their social media posts about the event.

Julius C. Jefferson, Jr.
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Julius C. Jefferson, Jr., is the Section Head of the Research and Library Services Section in the Foreign Affairs, Defense, and Trade Division at Congressional Research Service of the Library of Congress. In this role, Jefferson leads research librarians who provide public policy research assistance exclusively to Members of Congress, Congressional Committees and Staffers. He also formerly served as the Acting Chief of Research & Reference Services at the Library of Congress.

Jefferson is currently the 2021-2023 Chair of the International Federation of Library Associations & Institutions (IFLA), North American Regional Division. Prior to that, he served as the 2020-2021 President of the American Library Association (ALA) having previously been on a number of critical ALA committees, including the Finance and Audit Committee, the Budget Analysis and Review Committee and the Intellectual Freedom Committee, serving as the 2010-11 Chair.

In addition to his service to the American Library Association, Jefferson has held a seat on the Board of the Freedom to Read Foundation (2012-16) serving as the 2013-16 president; served as president of the District of Columbia Library Association (DCLA); and served on the board of the Black Caucus of the American Library Association (BCALA).

An often called upon authority/speaker on issues of importance to library workers, Jefferson has appeared on a number of media outlets, including National Public Radio. He is co- editor of The 21st-Century Black Librarian in America: Issues and Challenges and is often sought as a speaker on library-related issues such as diversity, leadership and professional development.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

 

Downloadable "Safe Library" Handout - Dr. Albrecht's "20 Library Service, Safety, and Security Guidelines"

We have just created and posted a downloadable 2-page and freely-distributable handout, Dr. Albrecht's "20 Library Service, Safety, and Security Guidelines." You can download it at the new site to promote his book, published this year, The Safe Library: Keeping Users, Staff, and Collections Secure.

www.TheSafeLibrary.com

The site also has a one-hour video overview of the book for library managers and leaders. Please feel free to distribute the handout and to share this resource site widely where appropriate.

Dr. Albrecht Blog Post: "Pornography on Library Networks: What You Need to Learn About Porn and Patron Safety"

We've just posted a new blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Pornography on Library Networks: What You Need to Learn About Porn and Patron Safety."

"Patrons watching pornography in the library can range from an irritating behavioral problem to an actual federal crime. So what do we do to enforce our Internet and Wi-Fi policies?" 

Here is the full article that Dr. Albrecht has just written an article for the September 2023 issue of Computers in Libraries magazine. 

You can read the full post here. 

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 51,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

UPCOMING WEBINARS:

WEBINAR RECORDINGS AVAILABLE:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessmenHe has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

His professional webite is at http://drstevealbrecht.com.

BUY THE BOOK:

New Masterclass with Loida Garcia-Febo: "Preventing Burnout and Fatigue"

Preventing Burnout and Fatigue: A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series

OVERVIEW: 

“Burnout is the biggest problem at our library” is a phrase we increasingly hear from library workers at all types of libraries. Conditions of being short-staffed and overworked, of doing more with less, of managing personal difficulties, and then facing challenges related both to access to information and to polarization--these can really get to be too much for librarians. While burnout is not considered a medical condition but “an occupational phenomenon,” it is surely felt by workers as it brings acute stress that is difficult to manage.

In this masterclass, we will start with definitions of burnout and fatigue which are characterized by different symptoms. We will focus on different "sections" as we identify specific areas and their challenges, the combination of which can be unique to each participant, thereby allowing you to apply the specific strategies that you need at any give moment. Our "sections" will include: self-reflection to check in with ourselves; creating a checklist to identify stressors igniting burnout and fatigue; and then a set of strategies to prevent burnout and fatigue.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

• Attendees will conduct a personal burnout assessment
• Attendees will conduct a personal fatigue assessment
• Attendees will identify stressors, unique to each one, causing burnout and fatigue
• Attendees will learn basic strategies to prevent burnout and fatigue
• Attendees will learn basic self-care and mindfulness strategies they can adapt to their personal situation
• Attendees will receive resources to equip themselves to advocate for themselves
• Attendees will create a basic "Toolbox to manage burnout and fatigue”

DATE: Thursday, October 12th, 2023, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• This masterclass is free for those on individual or group all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars, even though not officially part of that series, and will be available in the all-access recordings until the end of 2023.

TO REGISTER: 

For individual registrations, click HERE to the participant's email address and use the "Pay Now" button to pay. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and you will have non-expiring access to the recording.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

UPCOMING WEBINARS:

WEBINAR RECORDINGS AVAILABLE:

New Webinar with Tiffany Castagno - "DEI + Belonging for Library Leaders and Staffers: Fostering Welcoming and Inclusive Environments"

"DEI + Belonging for Library Leaders and Staffers:
Fostering Welcoming and Inclusive Environments"
Part of the Library 2.0 Service, Safety, and Security Series with special guest Tiffany Castagno and organized by Dr. Steve Albrecht

OVERVIEW: 

This webinar will explore cultivating an environment of Diversity, Equity, Inclusion, and Belonging (DEIB), and the benefits of balancing empathy and assertiveness while listening to and understanding the needs of colleagues and the community. We will explore what’s next in the DEIB library space, what to consider, and how you can personally help move things forward in a positive direction in the library environment.

There is a special importance to the role of librarians in fostering a welcoming and inclusive environment for each other and for patrons. Knowing the right tools to communicate for impact will build your confidence in having even challenging conversations, and there will be moments of choice where you can be an ally or an advocate for underrepresented groups as you support your patrons and communities. 

This 60-minute training webinar is presented by Library 2.0 and presented by Tiffany Castagno, CEO & Founder of CEPHR, LLC. A handout copy of the presentation slides will be available to all participants.

LEARNING AGENDA: 

• Explore and understand the biases and barriers that often prevent real conversations.
• Gain specific strategies for moments of conflict.
• Learn how you can be an ally or an advocate for underrepresented groups by supporting patrons, colleagues, and communities.
• Discover DEIB tools to communicate for impact (including the difference between coaching and feedback).
• More tools, trends, and tips on what’s next for DEIB and managing within diverse communities.

DATE: Thursday, September 28th, 2023, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

TIFFANY CASTAGNO

Tiffany Castagno is CEO & Founder of CEPHR, LLC, a Human Resources Consulting Firm based in Pittsburgh, PA that supports Small to Mid-sized Businesses to build strong infrastructures, Employer Brands, and Cultures. She is passionate about creating equitable workplaces and Communities.

Tiffany is the co-author of a Children’s Book, Can a Zebra Change Its Stripes? which teaches children about embracing difference and uncovers the importance of acceptance and what it means to make diversity our strength.

Tiffany was recently presented with a Jefferson Award for her Volunteerism, Leadership, and Service to Community.

UPCOMING WEBINAR:

WEBINAR RECORDINGS AVAILABLE: