BONUS "DEEP DIVE:" Google's New "Deep Research" Personal AI Research Assistant (and honestly, wow)

Yesterday Google made some huge AI announcements, including Gemini 2, AI agents, and a prototype personal assistant. There is a LOT to unpack, but for the purposes of this communication, I'm focusing on the new Google Deep Research mode now available in Gemini.

For those who sign up (or are already signed up) for our workshop tomorrow, "Research & AI: Principles and Practices for Using AI Tools," we're adding a bonus a one-hour recorded in-depth look (available early next week) at Google Deep Research. We hope you'll consider joining us.

More on Google Deep Research:

As Ethan Mollick has said, the cost of getting to know AI is "at least three sleepless nights." I've personally had more than three nights where I've been in deep conversation with one or large language models, but last night was the first time with Google Gemini. I couldn't stop crafting research prompts, getting responses, then refining the prompts. 

In a (hyphenated) word, Google Deep Research is game-changing. 

I certainly have felt similarly about Google NotebookLM's podcast generator (called "audio overviews"), but this is a much more robust tool and intellectually just as captivating. It seems to take from the playbook of Perplexity.ai (my go-to AI tool for the last several weeks, since it is unparalleled for being able to ask pragmatic or technical questions and then getting researched responses with links to original sources) and ChatGPT's canvas feature (an updating document-like response rather than length repetitions of slightly altered updates). Like Perplexity, it shows you what sites it's searching, plus gives a plan of action for it's research that you approve or modify. 

We'll talk more about this tomorrow and next week, but to note: this is a part of Google's paid Gemini Advanced model, and it's going to have huge implications for how we think about student research projects and how we assign and evaluate research work.

Sample Headline Quotes Today (see here):

• Google’s ‘Deep Research’ AI can write a college-level paper in minutes
• I just saw the future of the web — Google's new Deep Research tool unleashes swarms of AI agents to do in-depth research for you
• Google's Gemini Deep Research tool is here to answer your most complicated questions
• Google's Gemini Can Now Do Research in Minutes That Would Take a Human Hours
• Google Gemini’s New ‘Deep Research’ Tool Is Great

From Google's Blog:

Doing research online isn’t always easy. Imagine you’re a grad student preparing for your upcoming robotics presentation. You want to get smart on autonomous vehicle sensor trends and understand how different technologies stack up, along with what’s on the horizon. A project like this might take hours of research and cross-referencing a sea of open tabs, that is if you can even find that link you know you put somewhere…

Under your supervision, Deep Research does the hard work for you. After you enter your question, it creates a multi-step research plan for you to either revise or approve. Once you approve, it begins deeply analyzing relevant information from across the web on your behalf. 

Over the course of a few minutes, Gemini continuously refines its analysis, browsing the web the way you do: searching, finding interesting pieces of information and then starting a new search based on what it’s learned. It repeats this process multiple times and, once complete, generates a comprehensive report of the key findings, which you can export into a Google Doc. It’s neatly organized with links to the original sources, connecting you to relevant websites and businesses or organizations you might not have found otherwise so you can easily dive deeper to learn more. If you have follow up questions for Gemini or want to refine the report, just ask! That’s hours of research at your fingertips in just minutes.

Earlier this year, we shared our vision of building more agentic capabilities into our products; Deep Research is the first feature in Gemini to bring that vision to life. We’ve built a new agentic system that uses Google's expertise of finding relevant information on the web to direct Gemini's browsing and research. This, coupled with the Gemini model’s advanced reasoning capabilities and our 1M token context window, creates comprehensive reports with helpful, easy-to-read insights.

Deep Research is the perfect tool if you’re an entrepreneur launching a small business and want to quickly gather a competitor analysis and recommendations for suitable locations, or if you’re a marketer researching recent AI-powered marketing campaigns to benchmark for 2025 planning.

Deep Research is rolling out today in Gemini Advanced (starting in English) on desktop and mobile web, and will be available in the mobile app in early 2025. To get started, toggle the model drop-down to “Gemini 1.5 Pro with Deep Research” and enter your research question. 

Again, we'll do a deep dive on this next week as a bonus for tomorrow's Research & AI session. 

Cheers,

Steve 

 

 

New Library 2.0 Mini-Conference: "AI and Libraries: Literacy, Ethics, and Responsible Use

 

OVERVIEW:

Our first Library 2.025 mini-conference (and our third mini-conference on AI and Libraries), "AI and Libraries: Literacy, Ethics, and Responsible Use," will be held online (and for free) on Thursday, March 13th, 2025, from 12:00 - 3:00 pm US-Pacific Time.

We invite librarians, educators, technologists, and thought leaders to explore the critical role that libraries can play in addressing both the opportunities and ethical challenges of AI. From encouraging digital literacy and ethical awareness to guiding the responsible use of AI, libraries are potentially at the forefront showing how emerging AI technologies can be used equitably and responsibly in their communities.

We will explore actionable insights to help navigate the complex ethical questions relating to AI and the unique role of libraries and librarians in addressing them. We will discuss practical strategies for integrating AI tools into library and education settings using ethical best practices while empowering users with the knowledge and skills needed to thrive in an AI-driven world. And we’ll focus on how libraries can not only adapt to this rapidly changing landscape but can also act as catalysts for knowledge diffusion, shaping a more informed, and innovative future for all of our users.

Our special conference chair is Chad Mairn, an Information Services Librarian, Assistant Professor, and founder of the Innovation Lab at St. Petersburg College.

We look forward to gathering online with you for this event!

REGISTRATION:

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2025 and #aiandlibraries on their social media posts about the event.

CONFERENCE CHAIR:

Chad Mairn
Professor and founder of the Innovation Lab at St. Petersburg College
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Chad Mairn is a Professor, and founder of the Innovation Lab at St. Petersburg College. While an undergraduate studying Humanities at the University of South Florida (USF), Chad was awarded a Library of Congress Fellowship helping archive personal papers and other items in the Leonard Bernstein Collection. During his Library and Information Science graduate work, also at USF, Chad became a technology liaison between the Bill and Melinda Gates Foundation and Florida public libraries. Chad is also a faculty member in the School of Information at San José State University. Here is a link to Chad's SJSU faculty page.

CALL FOR PROPOSALS:

Proposals for 30-minute concurrent presentations are now being accepted. Proposals will be evaluated and accepted in the order received. The link to submit proposals is HERE.

We encourage conference session submissions that: 

• Provide a foundational understanding of literacy, ethics, and the responsible use of AI in libraries and beyond.
• Apply strategies to foster AI literacy among library staff, patrons, and students, empowering them to critically assess and effectively use a variety of AI tools.
• Communicate ethical issues surrounding AI, including privacy, bias, and transparency, and understand the libraries' role in addressing these challenges.
• Share ways for libraries to serve as hubs for public discourse on AI, facilitating inclusive and informed community conversations, while maximizing the benefits of AI for their community.
• Demonstrate how to build partnerships with educators, thought leaders, technologists, and community organizations to address literacy, ethics, and responsible use issues in your community.
• Provide examples of how to create and advocate for policies that guide ethical and equitable AI use in libraries and other educational settings.
• Promote the unique opportunity libraries have right now to lead in our AI-driven world by fostering critical thinking, ethical awareness, and equitable access to technology.

To see the currently submitted proposals, you can go here.

SPONSORS:

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

 

Also sponsored by:

New Webinar: "30 Library Service, Safety, and Security Tips: Making a Better Facility in One Month"

30 Library Service, Safety, and Security Tips:
Making a Better Facility in One Month
Part of the Library 2.0 Service, Safety, and Security / Essential Librarian Series with Dr. Steve Albrecht

OVERVIEW: 

Small changes can make a really big difference over time. Implementing useful practices at your library can help create safe, secure, and service-oriented policies, procedures, and operations that will improve staff motivation and morale and result in more satisfied patrons.

Making changes to your operational policies or Code of Conduct can take months and require a lot of stakeholder input. Sometimes it’s just faster, easier, and better to make day-by-day adjustments. After all, the little tugboat moves the big ship a little at a time, and soon enough, it’s going in another direction. The hot sun melts the huge iceberg a bit more each day until the difference is noticeable.

Plan for changes in your library using the calendar. What can you do in just one month? Quite a lot, actually. The new owner of a McDonald’s franchise is given an operations manual that covers an entire year’s worth of important tasks, beyond just the day-to-day work.Examples might include: on Day 73 - Powerwash all the windows; on Day 126 - Replace the speaker at the drive-through menu box; on Day 322 - Restripe the parking lot.

Setting guideposts and meeting big goals are important to every business. We can do a lot for the safety and security of our library, our employees, and our patrons, in just one month. Join Dr. Steve Albrecht as he provides a one-month template, using practical ideas to help library leaders and staffers create a safer, more secure, more service-driven library.

LEARNING AGENDA:

• Service Keys: Service Blueprinting; the Patron’s Customer Value Model; Social Media Policies; Four Workplace Cultures; Photo and Video Policies; Preventing Service Fatigue.
• Safety Keys: Parking Lot Perils; First Responder Lists; First Aid Kits; Code Pink Drills; Space Re-Designs; Domestic Violence Civil Orders.
• Security Keys: Visitor Policies; Safe Room Kits; Lockdown Drills; Locking Door Hardware; Parking Lots; Panic Alarms.

This 60-minute overview session on is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.

DATE: Thursday, December 19th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes for the Dr. Albrecht Safe Library Series (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• This program qualifies for free participation by Safe Library / Dr. Albrecht all-access pass-holders and pass-holding organizations.
• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

New Workshop: "Research & AI: Principles and Practices for Using AI Tools"

RESEARCH AND AI:
Principles and Practices for Using AI Tools
A Library 2.0 "AI Deep Dive" Workshop with Reed Hepler

OVERVIEW: 

This 90-minute workshop explores the transformative potential of AI in academic research and digital information literacy.

We will address both the advantages and limitations of AI tools, focusing on aspects such as information gathering, critical analysis, and responsible use. We will examine tools like ChatGPT, Semantic Scholar, and Perplexity for streamlining the research process, including conducting literature reviews, refining search queries, and organizing information sources.

The session also tackles AI's known pitfalls, such as "hallucinations," biases, and programmed rapport, which may unintentionally shape perceptions of AI’s capabilities. By understanding AI’s inner workings, attendees will be better prepared to use these tools effectively while maintaining a critical perspective.

We will further describe strategies for developing critical thinking skills tailored to AI's unique outputs, emphasizing the SIFT framework for evaluating accuracy, bias, and relevance in AI-generated responses. Through practical exercises, attendees will learn to ask the right questions, examine outputs for logical consistency, and assess potential bias within AI responses. The webinar will underscore the role of critical thinking in using AI ethically, especially as these tools evolve in sophistication and potential influence. By exploring these topics, the session aims to empower researchers and information professionals to use AI tools thoughtfully, benefiting their research and fostering digital literacy.

Finally, we will focus on integrating AI into the research workflow responsibly, exploring techniques for quality-checking AI outputs, identifying misinformation and disinformation, and evaluating sources for credibility. Practical demonstrations and real-world examples will illustrate these concepts, preparing participants to navigate the complexities of digital information sources in a rapidly changing landscape. Attendees will leave with actionable insights on employing AI tools to enhance their research and information literacy practices.

LEARNING OBJECTIVES:

• Understand the functions and limitations of AI tools like ChatGPT, Semantic Scholar, and Perplexity in academic research
• Develop critical thinking skills tailored to assessing AI-generated information, including identifying bias and evaluating accuracy
• Gain practical techniques for integrating AI responsibly into the research workflow

LEARNING OUTCOMES:

Upon completing this webinar, attendees will be able to:

• Use AI tools to assist with literature reviews, refine search queries, and summarize research findings
• Identify and critically evaluate potential biases, inaccuracies, and sources of misinformation in AI-generated responses
• Create structured research outputs by synthesizing, organizing, and quality-checking information using AI tools, fostering responsible and informed digital literacy practices

This 90-minute online hands-on workshop is part of our Library 2.0 "Ethics of AI" Series. The recording and presentation slides will be available to all who register.

DATE: Friday, December 13th, 2024, 2:00 - 3:30 pm US - Eastern Time

COST:

• $129/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Click HERE to register. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. See below for group registrations. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $99 each for 3+ registrations, $75 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $399.
• Large-scale institutional access for viewing with individual login capability: $599 (hosted either at Learning Revolution or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES: This webinar is not a part of the Library 2.0 or Learning Revolution All-Access programs.

REED C. HEPLER

Reed Hepler is a digital initiatives librarian, instructional designer, artificial intelligence practitioner and consultant, and M.Ed. student at Idaho State University in the Instructional Design and Technology program. He obtained a Master’s Degree in Library and Information Science, with emphases in Archives Management and Digital Curation, from Indiana University. He received a Bachelor’s Degree in History with minors in Anthropology and Religious Studies as well as a Museum Certificate. He has worked at nonprofits, corporations, and educational institutions encouraging information literacy and effective education. Combining all of these degrees and experiences, Reed strives to promote ethical librarianship and educational initiatives.

Currently, Reed works as a Digital Initiatives Librarian at a college in Idaho and also has his own consulting firm, heplerconsulting.com. His views and projects can be seen on his LinkedIn page or his blog, CollaborAItion, on Substack. Contact him at reed.hepler@gmail.com for more information.

New Webinar: "Thriving at Work: Practical Strategies for Better Days in the Library"

 

Thriving at Work:
Practical Strategies for Better Days in the Library
Part of the Library 2.0 Service, Safety, and Security / Essential Librarian Series with Crystal Trice,
hosted by Dr. Steve Albrecht

OVERVIEW: 

Does it feel like you’re just going through the motions at work, that you are often surviving rather than thriving? Do you find it hard to bring enthusiasm and your authentic self to your job because of the "daily grind” of patron interactions, circulation duties, organizational programming, or even staff management?

Between budget constraints, changing behavioral norms, evolving technology demands, and the constant balance of serving both traditional and emerging community needs, today's library staff face unique challenges that can drain even the most passionate professionals.

In this one-hour introductory webinar, we'll explore practical strategies to help you to not just get through the day but to rediscover purpose and satisfaction in your daily work. We’ll explore techniques for managing time and tasks effectively, navigating workplace conflicts, and reconnecting with the aspects of library work that first drew you to this field–whether that was promoting literacy, serving your community, or creating welcoming spaces for learning and discovery.

LEARNING AGENDA:

• How to identify and reframe the parts of your job you enjoy.
• Practical tips for managing time and tasks to reduce overwhelm.
• A glimpse into resolving common workplace conflicts.
• A foundation for thriving in your role and setting the stage for future growth.

This 60-minute overview session on is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.

DATE: Thursday, December 12th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes for the Dr. Albrecht Safe Library Series (see below).

TO REGISTER: 

Email address of attendee:

Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• This program qualifies for free participation by Safe Library / Dr. Albrecht all-access pass-holders and pass-holding organizations.
• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

CRYSTAL TRICE

With over two decades of experience in libraries and education, Crystal Trice is passionate about helping people work together more effectively in transformative, but practical ways. As founder of Scissors & Glue, LLC, Crystal partners with libraries and schools to bring positive changes through interactive training and hands-on workshops. She is a Certified Scrum Master and has completed a Masters Degree in Library & Information Science, and a Bachelor’s Degree in Elementary Education and Psychology. She is a frequent national presenter on topics ranging from project management to conflict resolution to artificial intelligence. She currently resides near Portland, Oregon, with her extraordinary husband, fuzzy cows, goofy geese, and noisy chickens. Crystal enjoys fine-tip Sharpies, multi-colored Flair pens, blue painters tape, and as many sticky notes as she can get her hands on.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

New Masterclass: "Self-Preservation: Strategies for Stress, Compassion Fatigue, and Burnout" with Loida Garcia-Febo

Self-Preservation: Strategies for Stress, Compassion Fatigue, and Burnout
A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series

OVERVIEW

In today’s challenging and unpredictable environments, many professionals—particularly those in public-facing roles like librarians—are confronted with heightened stress, burnout, and the emotional toll of serving vulnerable or challenging communities. Whether it is navigating political tensions, managing difficult interactions, or working in under-resourced institutions, these stressors can lead to compassion fatigue and burnout.

This session will provide practical, results-driven strategies to help participants manage stress, prevent compassion fatigue, and cultivate resilience in the face of adversity. You’ll learn how to stay grounded through mindfulness and boundary-setting techniques--even in very challenging environments. We’ll also explore how to leverage AI-powered wellness tools to monitor stress levels and emotional well-being, and provide personalized self-care recommendations—empowering you to take proactive steps in managing your mental health.

By the end of the session, you’ll walk away with a personalized toolkit to manage stress and burnout, reduce compassion fatigue, and utilize AI technology to enhance your well-being. These actionable strategies will help you maintain your professional excellence, stay focused under pressure, and protect your mental health, ensuring you can continue to serve your community with compassion and emotional strength.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

• Understand the Core Concepts: Participants will gain a clear understanding of stress, compassion fatigue, and burnout, including key definitions and how to identify their signs early.
• Learn Practical Strategies: Participants will learn evidence-based strategies to manage stress and prevent compassion fatigue, with techniques for emotional regulation and resilience.
• Leverage Technology for Wellness: Participants will explore how AI-powered tools can help track stress levels, monitor mental health, and deliver personalized wellness insights to prevent burnout.
• Strengthen Mental Well-Being: Participants will learn actionable steps to fortify their emotional health, build coping strategies, and incorporate self-care practices that support sustained well-being over time.
• Build a Personal Wellness Toolkit: Participants will take away a Personalized Stress Management and Wellness Toolkit designed to help protect mental health and enhance emotional well-being in the workplace.

DATE: Tuesday, November 26th, 2024, 2:00 - 3:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• This masterclass is not included in the individual or group annual all-inclusive all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars.

TO REGISTER: 

Click HERE to register. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. See below for group registrations.

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and registered participants will have non-expiring access to the recording.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

NEW MASTERCLASS: "ChatGPT and AI: Transform Your Daily Work and Your Library's Services."

CHATGPT AND AI:
TRANSFORM YOUR DAILY WORK AND YOUR LIBRARY'S SERVICES
A Practical and In-depth Masterclass for Library Staff with Crystal Trice
3.5 hours live online with non-expiring access to the recordings

Artificial intelligence is rapidly providing opportunities to transform the ways that we work, we learn, and we serve our communities. This in-depth masterclass is designed to help library staff understand and apply AI tools like ChatGPT in practical, meaningful ways. Through hands-on learning and expert guidance, you'll discover how AI can enhance your daily work, streamline operations, and improve patron engagement—all while navigating the ethical considerations that come with these emerging technologies.

SCHEDULE: 

DATE: FRIDAY, DECEMBER 6, 2024, 12:00 - 3:30 PM US-EASTERN TIME
The masterclass can be (but does not have to be) attended as a 3.5 hour live event. A three-part full set of recordings, with the slide decks and chat logs, will immediately be released to registrants for unlimited post-event viewing and review at the pace that is best for you. You are most welcome to watch and participate as much or as little as you are able on the actual day. There will also be a forum discussion for participants on the recordings page so that you can ask questions or share ideas.

In the live event there will be time for Q&A and will be short breaks between the parts. 

CONTENT:

PART 1: UNDERSTANDING CHATGPT AND AI TOOLS
Discover the potential of ChatGPT, generative AI, and large-language models for enhancing library services. You'll learn how these tools work, explore their power and capabilities, and develop crucial skills in writing effective prompts to achieve your specific goals. By the end of this section, you'll have practical strategies for using AI to support your professional work and development, from improving communications to enriching research to streamlining project planning.

PART 2: ETHICAL CONSIDERATIONS AND RESPONSIBLE USE OF AI IN LIBRARIES
As we explore AI's transformative potential, understanding how to use it responsibly becomes essential. This section provides practical frameworks for addressing key considerations including privacy, bias, and information quality. You'll gain practical knowledge for handling copyright considerations, protecting patron privacy, and ensuring equitable AI access across your community. Learn specific approaches for implementing AI tools in ways that align with your library's values and mission while strengthening community trust.

PART 3: PRACTICAL APPLICATIONS FOR EVERYDAY WORK AND LIBRARY SERVICES
Discover concrete ways to enhance both your daily work and library services through AI tools. This section provides immediately applicable strategies for integrating AI into your existing workflows. You'll explore real-world applications and how to use AI as a personal assistant–from helping you get started with writing projects and replying to tricky emails, to getting immediate help with spreadsheet challenges and answers to technical questions, to brainstorming innovative programming ideas and enriching reference services. You'll leave with practical approaches for using AI to support your work, enhance your library's services, and help you and your team save time and work more creatively

COST: 

Cost includes live attendance, any-time access to the recordings and the presentation slides, and receipt of a participation certificate. (Please note that this masterclass is not a part of Library 2.0's Service, Safety, and Security series, and is therefore not included in the all-access program for Dr. Albrecht's webinars.)

IMPORTANT NOTE: If you or your organization paid for an individual (not institutional) registration for the 2023 or 2024 ChatGPT Bootcamp for Libraries and Librarians, the event recordings will be made available to you for free after the event. Please use the online form here to let us know if you qualify and want to receive them. If you want to attend this program live, you will need to register as a paid participant.

• $149/person single participant (entitles you to subsequent repeats of this bootcamp for free)
• $129/person for 2 - 4 participants from the same organization
• $599 Institutional License I (up to 100 staff)
• $799 Institutional License II (up to 500 staff)
• $999 Institutional License III (unlimited staff)

REGISTRATION: 

1. Single registration, paying by credit card:

 

2. Registration requiring invoicing (single, group, or institutional):

NOTE: please allow 24 hours for registration confirmation. Check your spam folder if you don't receive your confirmation email within a day. Emails come from library20email@gmail.com or admin@library20.com and the phrase "ChatGPT" seems to be triggering spam filtering in many cases. For any registration difficulties or questions, email admin@library20.com.

BONUSES:

Register for this event and you will have immediate access to over three hours of "Practical AI" tutorials and walkthroughs, led by Reed Hepler, Digital Initiatives Librarian and Archivist, College of Southern Idaho, the closing keynote speaker of the Library 2,.0's "AI and Libraries I," and the chair of the Library 2.0's "AI and Libraries II." These tutorials take a more technical approach than the masterclass will, and so they are good complementary material for those who want to dive deeply with step-by-step walkthroughs. As well there are written documentation articles.

The "practical AI" tutorials bonus series includes:

• Practical AI Tutorials Introduction
• Creating Custom GPTs
• Collaborating with AI Tools
• Creating Custom GPTs Walkthrough
• Intro to Text Generation with ChatGPT
• Intro to Text Generation with Groq
• Intro to Image Generation with Ideogram
• Intro to Image Creation with ChatGPT
• Intro to Audio Generation with T-t-S Online
• Intro to Audio Generation with Udio
• Intro Music Speech with Suno 
• ChatGPT in Lit Reviews - Locating Resources
• ChatGPT in Lit Reviews - Summarizing Research Findings
• Structuring the Lit Review
• Semantic Scholar.

Written documentation:

• PROMPT ENGINEERING AND CHATGPT
• PROMPT ENGINEERING AND VISUAL GENERATIVE AI TOOLS
• CUSTOM GPT PROMPT DETAILS

YOUR INSTRUCTOR:

CRYSTAL TRICE

With over two decades of experience in libraries and education, Crystal Trice is passionate about helping people work together more effectively in transformative, but practical ways. As founder of Scissors & Glue, LLC, Crystal partners with libraries and schools to bring positive changes through interactive training and hands-on workshops. She is a Certified Scrum Master and has completed a Masters Degree in Library & Information Science, and a Bachelor’s Degree in Elementary Education and Psychology. She is a frequent national presenter on topics ranging from project management to conflict resolution to artificial intelligence. She currently resides near Portland, Oregon, with her extraordinary husband, fuzzy cows, goofy geese, and noisy chickens. Crystal enjoys fine-tip Sharpies, multi-colored Flair pens, blue painters tape, and as many sticky notes as she can get her hands on.

TESTIMONIALS:

PRAISE FOR CRYSTAL: "Great information about AI. The instructor was very informative and professional." • "Crystal did a great job of keeping everyone engaged!" • "Well done. Made AI more accessible to me and less scary – Enjoyable and time well spent. Thanks!" • "Very interactive and great material!" • "Crystal was knowledgeable and paced the information really well. I am eager to share this information about AI with my colleagues." • "Wonderful presenter. New information for me and it was presented in an easy to follow format. Crystal encouraged participation in an engaging manner." • "I have created a whole list of ideas that I want/need to try. I have been very apprehensive about using AI. Now I am excited to try some new things." • "Crystal was an amazing instructor with so many practical and easy to implement ideas and strategies!"

PRAISE FOR LIBRARY 2.0 AI EVENTS: "This was excellent! I'm at the very beginning of my knowledge of ChatGPT, and I came away with much good information, and more questions (as this tech is evolving), as well as thoughts about how we can put this to use, safely. At no point did I feel this was overly simplified, yet it was still accessible for my (lack of) knowledge level. I will attend more. Thank you!!" • "This has been a terrific set of sessions. The chat has been amazing as well." • "This was informative, especially since I am new to AI and LLMs. Thank you so much!" • "Thank you! This has been helpful and I appreciate the complementary practical ai tutorials series." • "Thank you. This was informative and gave me much to think about beyond going to ChatGPT and just dabbling with questions or prompts." • "Fantastic events!" • "Very Informative!" • “The feedback from the first session has been wonderful. Personally, I really knew zero about ChatGPT and now I am intrigued and a little scared (because it looks addictive).” • “Thank you, and thank you so much for this boot camp!!! ” • “Many thanks Steve – and special thanks for this series – so helpful in our work we do with schools.” • “I wanted to express my gratitude for the first course and I am excited for the upcoming one on Friday. It's been an excellent learning opportunity, and I'm looking forward to diving deeper into AI language models.” • “Thank you!! Such a good presentation.” • “Best session I've attended in a very long time!” • “Thank you! This was great!!” • “Very helpful! Thanks” • “Thank you,this was great!” • “Fantastic, thank you - can't wait for the next sessions :)” • “Fascinating! Thank you” • “Thanks for this, very informative and thought provoking” • “Thank you for a very informative session!” • “This was great. Thank you.” • “This was a thought-provoking session! Happy to hear a recording will be available. I need to refer back to it to review/reflect on these nuggets of info! Looking fwd to the next one!” • “This is fascinating. I can't wait for the next two courses.” • “Really well done, thanks!” • “Thank you!!!! So very excited!” • “Thought provoking. Thank you.” • “Thank you! So informative and helpful.” • “Thank you for making ChatGPT so much more approachable, less intimidating” • “This was a thought-provoking session!” • “I am learning so much from your ChatGPT Bootcamp and am loving the sessions: thank you!” • “Thank you so much for such great presentations.” • “Thanks for this! Super interesting.” • “Thank you so much.. very informative and eye opening” • “Thank you for this valuable information!” • “Thank you so much. Sessions are extremely valuable.” • “Thanks! This boot camp has been a big hit so far :) ” • “This has been fantastic!” • “I cannot thank you enough for this extremely timely and informative series. You do an excellent job of organizing your information, engaging with your audience, and giving us practical takeaways.” • “This is a fantastic series and I am so grateful that you are doing this!” • “Thanks so much for these wonderful Bootcamp sessions on ChatGPT.” • “Thank you for your very thoughtful approach to the bootcamp! ” • “A note of gratitude for providing these webinars for the world! My Library colleagues and I attended your Bootcamp for Librarians and were so impressed with your content and delivery that we wanted our teachers to learn from you too!” • “Lots of useful information. Looking forward to having access to slide decks and resources to make use of in my job.” • “Thank you!” • “This was great. Lots to learn.” • “Thank you it was so beneficial.” • “It's was great. ChatGPT is new to me, so now I want to dig deeper, learn how to use it well and help my students to do so.”

The Ethics of AI: Copyright, Citation, and Circumspection A Library 2.0 "AI Deep Dive" Workshop with Reed Hepler

The Ethics of AI: Copyright, Citation, and Circumspection
A Library 2.0 "AI Deep Dive" Workshop with Reed Hepler

OVERVIEW: 

Many users of AI, especially first-time users, have significant misunderstandings regarding the ethical boundaries of generative AI use.

In terms of intellectual property and content generation, the "3 Cs" to remember are Copyright, accurate and thorough Citation, and Circumspection regarding privacy and confidentiality policies and quality checking generated content. Users in all fields will need to consider various ethical principles no matter what type of content they are creating or analyzing with generative AI tools.

This discussion will feature several examples of each of these ideas and discuss these ethical principles and how they relate to libraries and education. Notable examples (such as Zarya of the Dawn, Theatre D'opera Spatial, and the Sony World Photography Awards) will be highlighted and used as touchstones for broader discussion. We'll also discuss the "privacy harms model" and citation examples.

LEARNING OUTCOMES:

• Models and ideas for creating citation norms for institutional and personal use.
• Understanding of the necessary components of confidentiality and quality-checking materials.
• Awareness of the implications of copyright law and intellectual property concepts.

This 60-minute online hands-on workshop is part of our Library 2.0 "Ethics of AI" Series. The recording and presentation slides will be available to all who register.

DATE: Friday, November 8th, 2024, 2:00 - 3:00 pm US - Eastern Time

COST:

• $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.

TO REGISTER: 

Email address of attendee:

Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Learning Revolution or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES: This webinar is not a part of the Library 2.0 or Learning Revolution All-Access programs.

REED C. HEPLER

Reed Hepler is a digital initiatives librarian, instructional designer, artificial intelligence practitioner and consultant, and M.Ed. student at Idaho State University in the Instructional Design and Technology program. He obtained a Master’s Degree in Library and Information Science, with emphases in Archives Management and Digital Curation, from Indiana University. He received a Bachelor’s Degree in History with minors in Anthropology and Religious Studies as well as a Museum Certificate. He has worked at nonprofits, corporations, and educational institutions encouraging information literacy and effective education. Combining all of these degrees and experiences, Reed strives to promote ethical librarianship and educational initiatives.

Currently, Reed works as a Digital Initiatives Librarian at a college in Idaho and also has his own consulting firm, heplerconsulting.com. His views and projects can be seen on his LinkedIn page or his blog, CollaborAItion, on Substack. Contact him at reed.hepler@gmail.com for more information.

Behavioral and Mental Health Issues in the Library: Techniques for De-Escalation and Crisis Intervention

Behavioral and Mental Health Issues in the Library:
Techniques for De-Escalation and Crisis Intervention
Part of the Library 2.0 Service, Safety, and Security / Essential Librarian Series with David Fowler, hosted by Dr. Steve Albrecht

OVERVIEW: 

The mental health crisis in the U.S. continues to grow, with one in five adults experiencing mental illness and 10% of youth struggling with severe depression. The impact of mental health issues extends beyond individuals, affecting businesses, families, and communities. It contributes to societal challenges such as homelessness, poverty, and an increased risk of aggression and violence. As these challenges have intensified, libraries and their leaders and staff already recognize the rising risk of encountering people having mental health events. This session will focus on understanding the broader mental health crisis and providing tools to safely and compassionately de-escalate situations involving individuals experiencing mental health struggles, anger, or self-destructive behaviors. Learn how to use empathy, awareness, and safety measures to make a difference in defusing these challenging situations.

The “Behavioral Health De-Escalation and Crisis Intervention Training” aims to provide a trauma-informed care approach grounded in compassion, empathy, and safety. This training equips participants with practical skills to navigate interactions with individuals experiencing a mental health crisis. Through an emphasis on safety and respect, library participants will learn how to de-escalate situations effectively, ensuring dignity and sensitivity are maintained when facing individuals who may be angry, upset, or self-destructive. Join David Fowler to gain the tools needed to respond confidently and compassionately to those in crisis.

LEARNING AGENDA:

• Identify, prevent, and respond to mental health crises that could involve escalation, aggression, and violence with composure, compassion, and empathy.
• Gain universal precautions for mental health crises that involve violence/aggression by applying the safety principles of the AVADE® training program.
• Understand the aggressive and violent characteristics of individuals suffering from a mental health crisis in the workplace environment.
• Improve your safety by employing verbal and non-verbal techniques to de-escalate, defuse, and prevent violent and aggressive behaviors.
• Acquire best practices for crisis interventions and de-escalation with individuals experiencing a mental health crisis.
• Gain knowledge about the predicting factors of aggression and violence in the workplace, their correlation with the components of the assault cycle, and learn appropriate response strategies.
• Acquire strategies to prevent physical harm by applying the principles of time and distance.

This 60-minute session on is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.

DATE: Thursday, November 7th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Email address of attendee:

Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DAVID FOWLER

David Fowler brings over 30 years of expertise in security operations, training, and protective services to this presentation. As a certified master instructor in multiple nationally recognized programs, including Workplace Violence Prevention and Defensive Tactics, David has trained thousands of individuals across the U.S. and Canada.

He is the founder of Personal Safety Training Incorporated (PSTI) and the creator of the AVADE® Workplace Violence Prevention Training programs and SOCS® (Security Oriented Customer Service) programs.

Known for his dynamic and motivational style, David's presentations focus on safety, security, and the philosophy of peace. His passion for empowering organizations and individuals shines through his hands-on approach to training, offering practical solutions for real-world safety challenges.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

New Masterclass: "Leveraging AI for Librarian Wellbeing in the Workplace"

Leveraging AI for Librarian Wellbeing in the Workplace
A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series

OVERVIEW

AI is taking the world by storm. Librarians are focused on analyzing how best to serve library patrons in a world where Artificial Intelligence (AI) is increasingly present in all areas of our lives. How, then, can libraries also leverage AI to enhance wellness? How can we use AI to boost our own and our colleague's wellbeing in the workplace? There are emerging new tools to support wellness for library workers, and while we can’t leave all aspects of wellbeing and mental health of employees to AI, there is much that we can do!

In this Masterclass, Garcia-Febo will explain the role of AI in library staff wellness, including definitions, applications in the workplace, and examples of AI used to support employee wellness programs. She will also introduce concepts and cases to explain how to enhance mental health support with AI, how to improve work-life balance through AI, and personalized wellness programs powered by AI. Garcia-Febo's examples include free and easy-to-access AI.

She will also include a section about the importance of ensuring data privacy and the ethical considerations intrinsically linked to AI. Participants will create a basic personalized wellness program using AI.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

• Attendees will gain an understanding of the role of AI in enhancing library workers wellness;
• Attendees will become familiar with ways to enhance mental health support for employees with AI;
• Attendees will learn about free AI that can contribute to a myriad of employee wellness initiatives and real-life examples of it;
• Attendees will learn how to improve work-life balance through AI;
• Attendees will become familiar with personalized wellness programs powered by AI;
• Attendees will become acquainted with data privacy and ethical considerations when using AI for wellness;
• Attendees will create a basic personalized wellness program using AI.

DATE: Thursday, September 26th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• This masterclass is not included in the individual or group annual all-inclusive all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars.

TO REGISTER: 

For individual registrations, click HERE. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. See below for group registrations.

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and registered participants will have non-expiring access to the recording.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

New Webinar - "The Crucial Conversations™ Workshop: Staff Tools for Hard Talks"

The Crucial Conversations™ Workshop:
Staff Tools for Hard Talks
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW: 

Four management consultants listened to thousands of hours of workplace conversations and they discovered that while most were routine, normal, and casual, some of them went badly, quickly, and they wondered why. Their conclusions became their bestselling book, Crucial Conversations: Tools For Talking When Stakes Are High (now in its third edition, with over five million copies sold). This concept became the subject of several sequel books and worldwide training programs, all built around their definition of when a conversation goes "crucial" for one or both people, with three recognizable elements: high stakes, strong emotions, and differing opinions.

Incorporating the ideas of "crucial" conversations into Dr. Albrecht's own framework teachings, this session on communications and de-escalation will give library leaders and staff at all levels the tools to improve employee safety; enhance professionalism; decrease complaints; minimize liability; improve service and communication outcomes; increase staff morale; and lessen both staff and patron stress.

Knowing why and when a conversation turns "crucial" can help us de-escalate and persuade patrons into voluntary compliance. This training can help keep all library staff safe, provide the tools they need to be successful communicators with patrons, and also help internal communications and interactions between employee work teams.

LEARNING AGENDA:

• Learn to recognize, quickly and accurately, the three elements of a "crucial" conversation.
• Learn how walking away without solving the issues, or handling these crucial conversations poorly, only makes things worse with certain patrons.
• Know how and why your own sense of internal anger can move externally and interfere with a successful conversation. “Anger management” is not as effective as “anger mastery.”
• How to move away from our natural inclinations of “fight or flight” and get back to the more useful “listen and speak.”

This 60-minute overview session on how to respond step-by-step to service situations in the library is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.

DATE: Thursday, September 19th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.