Library Civility & Taking Care of Each Other:
Creating Supportive Work Cultures
[2023 UPDATED VERSION]
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
OVERVIEW:
So much of library work is about serving patrons that we can sometimes forget to take care of each other.
Much of service in the library is outwardly focused, on the needs of the various patrons or groups who we strive to support with information, empathy, and patience. Do our colleagues and co-workers require these same benefits? Yes. Can we become so outwardly focused on the “patron service culture” that we ignore, or worse, do harm to the employee work culture? Of course.
It’s easy to get along with people who think and act just like us. We need to develop self-directed tools to help us get along with co-workers or bosses who do not always share our perspectives on how to do our jobs. We need to be able to solve internal disagreements before they grow into conflicts that cause good employees to shift down, stop trying hard, or leave in frustration.
Do people leave toxic work cultures? Yes, but they also leave mostly positive work environments where they have been ignored, taken for granted, or not praised for their creativity, effort, and ability to show up every day with a positive, work-hard attitude. It's time we learned better how to celebrate each other. We can balance the scales between serving and supporting our patrons and serving and supporting our co-workers. There is room in our libraries for both.
LEARNING OBJECTIVES:
- Diversity self-awareness as a civility tool for patrons and co-workers.
- Age differences as a source of employee conflict.
- Gossip as a work culture divider.
- The power of praise.
- The Manager/Supervisor’s Work Culture Tool Kit
- The Employee’s Supportive Tool Kit
- The value of rituals, rewards, celebrations, and ceremonies.
This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate. This is an updated version of this webinar for 2023.
DATE: Thursday, May 25, 2023, at 2:00 pm US - Eastern Time
COST:
- $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
- FREE for those on individual or group all-access passes (see below).
TO REGISTER:
Click above to register and to pay. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.
NOTE: please check your spam folder if you don't receive your confirmation email.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
ALL-ACCESS PASSES:
- All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
- For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here.
- Inquiries for all-access organizational contracts should be directed to admin@library20.com.\
RECORDING: The webinar will be recorded and you will have non-expiring access to the recording.
DR. STEVE ALBRECHT
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.
His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
His professional website is http://drstevealbrecht.com.
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