"It's easy to get into a rut and see each transaction with a patron - no matter how big or how small, how short or how long - as just another day on the job for you. But if it's really, really important to them, it needs to be really, really important to you. This podcast is all about reading the significance of the service interaction and matching your efforts accordingly."
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Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.
His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
His professional website is http://drstevealbrecht.com.
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