Monday, May 08, 2023

Dr. Albrecht Podcast: "Important Day for the Patron"


We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Important Day for the Patron." 
"It's easy to get into a rut and see each transaction with a patron - no matter how big or how small, how short or how long - as just another day on the job for you. But if it's really, really important to them, it needs to be really, really important to you. This podcast is all about reading the significance of the service interaction and matching your efforts accordingly."
Listen to the podcast here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 50,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.
    DR. STEVE ALBRECHT

    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. 

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional website is http://drstevealbrecht.com.

    BUY THE BOOK:




    No comments:

    Post a Comment

    I hate having to moderate comments, but have to do so because of spam... :(