In Part One of the Perils of the Parking Lot, I provided an (overly) long list of possible problems created by possible problem people in the exterior areas where patrons park. (That’s a lot of p-words in one sentence.) Some readers were kind enough to contact Steve Hargadon at Library 2.0 and say they had similar issues in their parking lots and were looking forward to my advice as to some solutions. Several librarians said that the security of their parking lots is made more difficult by the challenges of reduced staffing from Covid and because they are only providing curb service now, so a library employee must stand outside, alone, with no security officers, amongst whoever walks or drives by or may be there to pick up or drop off books.
Reviewing my list from the previous blog, most of the issues I mentioned are either crimes in progress or could become crimes. Others relate to less-than-ideal behavior from people with behavioral issues and who may not be the best rule-followers in the whole wide sweet world. Some safety and security concerns can’t be fixed easily or inexpensively - installing new lights, exterior cameras, hiring security officers, and re-paving and re-striping the parking lot can get costly.... (click for full post)
Dr. Albrecht's other recent blog posts are available here, including: "What a Fire Chief Wants You to Know About Preventing Library Fires," The Perils of the Parking Lot: Part 1," "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy," and "Creating the Perfect Library Security Officer."
We also invite you to join us for either or both of two 60-minute webinars presented by Library 2.0 and Dr. Steve Albrecht: "Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?" on January 22nd and "Service Leadership for Librarians: Six Strategies for Success" on January 29th. More information below.
While there is a cost to attending our series of "Service, Safety, and Security" webinars with Dr. Albrecht, his twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings.
See you "online!"
Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon
"Better Communications with Our Patrons and Employees: What is Your "I-Speak Your Language" Type?"
Part of a special Library 2.0 series with Dr. Steve Albrecht
OVERVIEW:
A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).
In this webinar, Dr. Steve Albrecht describes the Drake Bean Morin model known as the "I-Speak Your Language" self-assessment tool. It's based on the writing and research of the Swiss psychologist Carl Jung. He said while all of us use many styles of communication which are based on our personality traits, we often have a "style preference" of how we like to communicate with others and have them communicate with us. Jung referred to these main four styles as the Senser, the Thinker, the Feeler, and the Intuitor. Knowing your own style can help you quickly identify your preferences and being able to accurately guess the styles of both the patrons we serve and our co-workers and bosses, to make it easier to communicate with all of them. Come and learn which is your dominant style and how these styles can shift between normal situations or stressful ones. Socrates said, "Know thyself." This webinar is a good place for all of us to start.
Learning Objectives:
- Understanding the four-part I-Speak Model: Sense, Thinker, Feeler, Intuitor
- Defining each of the four modalities in detail.
- Knowing your preferred style versus your least-used style.
- Does your preferred style change under stress?
- Using I-Speak to improve your work interactions with co-workers, bosses, and colleagues.
- Using I-Speak to improve your work interactions with library patrons.
DATE: Friday, January 22nd, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.
COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
"Service Leadership for Librarians: Six Strategies for Success"
Part of a special Library 2.0 series with Dr. Steve Albrecht
OVERVIEW:
A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).
This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.
Learning Objectives:
- Defining Service Leadership and the six core themes.
- Vision and Values: Can you communicate your strategic plan to your team?
- Direction: Can you set realistic project goals and timelines for your staff?
- Persuasion: Can you convince people above or below you to follow your ideas?
- Support: Are you a micromanager, a missing manager, or a hybrid manager?
- Development: Do you create opportunities for your staff to grow in their jobs or promote?
- Appreciation: Do you use praise, rewards, and ceremonies for your employees?
DATE: Friday, January 29th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.
COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
DR. STEVE ALBRECHT
As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.
In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.
He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
