Albrecht Blog: "THE PERILS OF THE PARKING LOT--Part 1" + Podcast: "A Guided Meditation for Stress Management and Relaxation" #library20

We've posted a new blog post from Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "THE PERILS OF THE PARKING LOT--Part 1."

As the operators of the library building, we also have an extended legal duty to care for the appearance and safety of the parking lot and must pay attention to what goes on there. That doesn't mean you have to move your desk to the parking lot and sit watching what happens, but since the parking lot is the place where our "invitees" (our patrons, customers, vendors, and visitors) make their access to our building, we can't ignore what goes on out there.

There is a concept in the law known as "foreseeability" and while I'm not a lawyer and I'm not here to give you legal advice, the definition is important to us. Foreseeability means "a reasonable anticipation of the possible results of an action, such as what may happen if one is negligent."... (click for full post)

Dr. Albrecht's other recent blog posts are available here, including: "Schedule Regular Inspection Days," "The Need for a Library Vendor/Visitor Policy: Not Everyone Should Be Able to Roam Around Your Library" and "Creating the Perfect Library Security Officer." 

Also posted this week was his most recent podcast, "A Guided Meditation for Stress Management and Relaxation." Recent podcasts episodes include "Stop Apologizing for Library Security," "Let's Talk About Talking," and "Guns in Your Library." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

WEBINARS IN JANUARY:

"Better Communications with Our Patrons and Employees: What is Your "I-Speak Your Language" Type?"

"Service Leadership for Librarians: Six Strategies for Success"

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Two January Library 2.0 Webinars: "Better Communications" and "Service Leadership"

We invite you to join us for either or both of two 60-minute webinars presented by Library 2.0 and Dr. Steve Albrecht:  "Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?"on January 22nd and "Service Leadership for Librarians: Six Strategies for Success" on January 29th. More information below.

There is a cost to attending our series of "Service, Safety, and Security" webinars with Dr. Albrecht. His twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. 

Best wishes to all,

Steve Hargadon
Library 2.0
SteveHargadon.com
@stevehargadon

"Better Communications with Our Patrons and Employees: What is Your "I-Speak Your Language" Type?"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

In this webinar, Dr. Steve Albrecht describes the Drake Bean Morin model known as the "I-Speak Your Language" self-assessment tool. It's based on the writing and research of the Swiss psychologist Carl Jung. He said while all of us use many styles of communication which are based on our personality traits, we often have a "style preference" of how we like to communicate with others and have them communicate with us. Jung referred to these main four styles as the Senser, the Thinker, the Feeler, and the Intuitor. Knowing your own style can help you quickly identify your preferences and being able to accurately guess the styles of both the patrons we serve and our co-workers and bosses, to make it easier to communicate with all of them. Come and learn which is your dominant style and how these styles can shift between normal situations or stressful ones. Socrates said, "Know thyself." This webinar is a good place for all of us to start.

Learning Objectives:

• Understanding the four-part I-Speak Model: Sense, Thinker, Feeler, Intuitor
• Defining each of the four modalities in detail.
• Knowing your preferred style versus your least-used style.
• Does your preferred style change under stress?
• Using I-Speak to improve your work interactions with co-workers, bosses, and colleagues.
• Using I-Speak to improve your work interactions with library patrons.

DATE: Friday, January 22nd, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

"Service Leadership for Librarians: Six Strategies for Success"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

This webinar demonstrates the six core themes of true Service Leadership: Vision and Values; Direction; Persuasion; Support; Development; and Appreciation. Dr. Steve Albrecht will talk about how to take these abstract leadership concepts and operationalize them into concrete approaches, so you can apply them with the people you lead or support in your library.

Learning Objectives:

• Defining Service Leadership and the six core themes.
• Vision and Values: Can you communicate your strategic plan to your team?
• Direction: Can you set realistic project goals and timelines for your staff?
• Persuasion: Can you convince people above or below you to follow your ideas?
• Support: Are you a micromanager, a missing manager, or a hybrid manager?
• Development: Do you create opportunities for your staff to grow in their jobs or promote?
• Appreciation: Do you use praise, rewards, and ceremonies for your employees?

DATE: Friday, January 29th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

---

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Announcing the First Library 2.021 Bilingual Mini-Conference: Seguimos Creando Enlaces - Civic Engagement in Action #library20

Seguimos Creando Enlaces, now entering its ninth year, is a free conference that brings together librarians from the US, Mexico, and across the world to further their professional knowledge and exchange ideas. Library 2.0 is proud to help bring this year's Seguimos Creando Enlaces online, incorporating the event as our first Library 2.021 mini-conference, with the theme "Civic Engagement in Action." The conference will be held online on March 25th and 26th, 2021. 

Seguimos Creando Enlaces 2021 will be a meeting place for librarians with diverse experiences, from public and academic libraries, and from both sides of the border and around the world. The conference is fully bilingual and presentations are in both English and Spanish, with simultaneous translation services available. Seguimos Creando Enlaces is presented by the Southern California Library Cooperative in partnership with the SERRA Library Cooperative, California State Library, Library 2.0 Virtual Conference Series, and the iSchool at San Jose State University. This conference is supported in whole or in part by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian. Librarians, library staff, and library school students are encouraged to attend.

REGISTER TO ATTEND (free and online):

• ENGLISH - https://creando2021english.eventbrite.com
• ESPAÑOL - https://creando2021espanol.eventbrite.com 

MORE INFORMATION AND THE CALL FOR PROPOSALS:

• ENGLISH - http://creandoenlaces.org
• ESPAÑOL - http://creandoenlaces.org/es/

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

A Quick Survey to Help Plan Our 2021 Mini-Conferences, Summits, Courses, and Coaching - Let Me Know What You Might Like!

Over the past ten years, I've held over 100 events for educators and librarians, with 150,000 participants from 180+ countries.

I love running events that make a difference to educators, students, parents, librarians, staff, and administrators.

I'm planning for our 2021 events and could use your help. A very quick 4-question survey is linked below. Please consider filling it out (two minutes should do it) and help us to know what conferences, summits, courses, or coaching you need!

SURVEY LINK: https://forms.gle/Ljx9e13Hsi8Uymv68

With deep appreciation, and see you online!

Steve Hargadon
steve@learningrevolution.com
@stevehargadon

Albrecht Blog: "Schedule Regular Library Inspection Days" + Friday Webinar: "Performance Evaluations" #library20

We've posted a new blog post from Dr. Albrecht in our "Library Safety & Security" section of Library 2.0: "Schedule Regular Inspection Days."

Think of all the cool stuff in your library you could be looking at to make sure it's working properly. There are lots of things to be examined to make sure they aren't broken, out of repair, leaking, hissing, sparking, or smoking. Indeed, there are too many things to look at in one day and you have other important work to do. So do what McDonald's franchisees do and put scheduled inspections on your calendar. Maybe some things need to be looked at every week, every month, every quarter, or once per year. Write them down in January and follow the guidance of your online or paper calendar when those events pop up... (click for full post)

Dr. Albrecht's other recent blog posts are available here, including: "The Need for a Library Vendor/Visitor Policy: Not Everyone Should Be Able to Roam Around Your Library" and "Creating the Perfect Library Security Officer." 

Also posted this week was his most recent podcast, "Stop Apologizing for Library Security." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

WEBINAR THIS FRIDAY:
"Performance Evaluations: A Skill-Building Refresher for Library Leaders"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

We invite you to join us for a 60-minute webinar presented by Library 2.0 and Dr. Steve Albrecht on Friday, December 11th, 2020.

The language we use as library leaders matters. This is important in our coaching conversations and in the way we handle both the Performance Evaluation (PE) documentation and the subsequent conversation. The PE is a legal, historical, trackable document that has power and consequences. It can help you and other leaders make effective and fair promotion decisions, identify skill or training gaps, initiate discipline, and create a path for your employees to improve their work performance and work behavior.

This webinar is for all current library directors, department heads, managers, supervisors, or any future leader who wants to know more about how to make PEs work for the benefit of the organization, the leader, and the employee.

In this 60-minute webinar, Dr. Steve Albrecht (board certified by the Society for Human Resource Management) will discuss the best ways for library leaders to:

• Fine-tune the steps in the PE process, from the preparation of the documentation to the conversation;
• Have the necessary coaching conversations that help you craft a solid PE;
• Avoid using label-based language instead of behavior-based language to get better results after the PE meeting;
• Handle the wide range of employee reactions or emotions during a PE meeting;
• Think about your legacy as a leader and how PEs serve your library after you have promoted, left, or retired;
• Protect yourself from claims about bias, being unfair, discriminatory, retaliatory, or overly judgmental; 
• Avoid common PE traps like the Halo Effect, the Middle Grade, Fuzzy Language, and Punishment Phrases;
• Change the thinking about PEs from being an annual process to a useful supervisory tool.

DATE: Friday, December 11th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Safety Podcast: "Stop Apologizing for Library Security" + Friday Webinar: "Performance Evaluations" #library20

We've posted a new podcast from Dr. Albrecht: "Stop Apologizing for Library Security." This is part of the "Library Safety and Security with Dr. Steve Albrecht" section of Library 2.0. You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

Dr. Albrecht's blog posts are also available at the same link. The most recent topics were "THE NEED FOR A LIBRARY VENDOR/VISITOR POLICY: Not Everyone Should Be Able to Roam Around Your Library" and "Creating the Perfect Library Security Officer." 

WEBINAR THIS FRIDAY:
"Performance Evaluations: A Skill-Building Refresher for Library Leaders"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

We invite you to join us for a 60-minute webinar presented by Library 2.0 and Dr. Steve Albrecht on Friday, December 11th, 2020.

The language we use as library leaders matters. This is important in our coaching conversations and in the way we handle both the Performance Evaluation (PE) documentation and the subsequent conversation. The PE is a legal, historical, trackable document that has power and consequences. It can help you and other leaders make effective and fair promotion decisions, identify skill or training gaps, initiate discipline, and create a path for your employees to improve their work performance and work behavior.

This webinar is for all current library directors, department heads, managers, supervisors, or any future leader who wants to know more about how to make PEs work for the benefit of the organization, the leader, and the employee.

In this 60-minute webinar, Dr. Steve Albrecht (board certified by the Society for Human Resource Management) will discuss the best ways for library leaders to:

• Fine-tune the steps in the PE process, from the preparation of the documentation to the conversation;
• Have the necessary coaching conversations that help you craft a solid PE;
• Avoid using label-based language instead of behavior-based language to get better results after the PE meeting;
• Handle the wide range of employee reactions or emotions during a PE meeting;
• Think about your legacy as a leader and how PEs serve your library after you have promoted, left, or retired;
• Protect yourself from claims about bias, being unfair, discriminatory, retaliatory, or overly judgmental; 
• Avoid common PE traps like the Halo Effect, the Middle Grade, Fuzzy Language, and Punishment Phrases;
• Change the thinking about PEs from being an annual process to a useful supervisory tool.

DATE: Friday, December 11th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Library 2.0 December Webinar - "Performance Evaluations" + Safety Blog: "Visitor Policy" #library20

"Performance Evaluations: A Skill-Building Refresher for Library Leaders"
Part of a special Library 2.0 series with Dr. Steve Albrecht

OVERVIEW: 

We invite you to join us for a 60-minute webinar presented by Library 2.0 and Dr. Steve Albrecht on Friday, December 11th, 2020.

The language we use as library leaders matters. This is important in our coaching conversations and in the way we handle both the Performance Evaluation (PE) documentation and the subsequent conversation. The PE is a legal, historical, trackable document that has power and consequences. It can help you and other leaders make effective and fair promotion decisions, identify skill or training gaps, initiate discipline, and create a path for your employees to improve their work performance and work behavior.

This webinar is for all current library directors, department heads, managers, supervisors, or any future leader who wants to know more about how to make PEs work for the benefit of the organization, the leader, and the employee.

In this 60-minute webinar, Dr. Steve Albrecht (board certified by the Society for Human Resource Management) will discuss the best ways for library leaders to:

• Fine-tune the steps in the PE process, from the preparation of the documentation to the conversation;
• Have the necessary coaching conversations that help you craft a solid PE;
• Avoid using label-based language instead of behavior-based language to get better results after the PE meeting;
• Handle the wide range of employee reactions or emotions during a PE meeting;
• Think about your legacy as a leader and how PEs serve your library after you have promoted, left, or retired;
• Protect yourself from claims about bias, being unfair, discriminatory, retaliatory, or overly judgmental; 
• Avoid common PE traps like the Halo Effect, the Middle Grade, Fuzzy Language, and Punishment Phrases;
• Change the thinking about PEs from being an annual process to a useful supervisory tool.

DATE: Friday, December 11th, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

We've also posted a new article from Dr. Albrecht: "THE NEED FOR A LIBRARY VENDOR/VISITOR POLICY: Not Everyone Should Be Able to Roam Around Your Library." This is part of the "Library Safety and Security with Dr. Steve Albrecht" section of Library 2.0. 

When I teach my workplace violence prevention program for my range of public or private-sector clients, one of the things we discuss is the value and importance of paying better attention to who comes into our buildings and why. If real estate is all about location, location, location, then keeping employees safe at work is all about access control, access control, access control... [more here]

Dr. Albrecht's podcast channel is also available. The most recent topics were "Let's Talk About Talking" and "Guns in the Library." You can listen directly on the site or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.