A quick mid-summer note (for those in the northern hemisphere!) from the Library 2.0 webinar team. Details on each item below!
From Dr. Albrecht: "As a member of Library 2.0, I appreciate your attendance at our webinars! And your support of my 2015 ALA book, Library Security.
"Besides my webinar work, I also teach a live half-day staff training program called The Challenging Patron Workshop: Library Security, Safety, and Service at the Moments of Truth.
"I have taught this program around the country for the past 19 years. I continually update the material to match the current challenges I see in the news and hear when talking with library staffers. I'm often brought in for Staff Development days, library conferences, and other scheduled training days.
"You can see the workshop agenda here: https://bit.ly/2YINxnF. I often customize the content based on the biggest security challenges your staff face. In some libraries, it's the mentally ill patron or the
overly-aggressive homeless patron. For others, it's the drug or alcohol user or the entitled, angry, or sexually-harassing patron. I cover how to deal with all of these types, using good service skills and staying safe.
"I'm happy to talk about my workshop fees, your training needs, and to help you with the security issues your staff faces each working day. PS - One way to bring me in and share the cost is to invite your neighboring library systems to attend."
You can contact Dr. Albrecht at DrSteve@DrSteveAlbrecht.com.
We've had four great Library 2.0 webinars with Dr. Albrecht this past year: "How to Handle Challenging Patrons," "Stress Management for Library Staff," "Coaching Skills for Library Managers and Supervisors," and "Responding to an Active Shooter in the Library."
The week of August 5th, for five days only, if you purchase one of the Dr. Albrecht webinar recordings, you can get any of the others for half-price. Those individuals or organizations that have previously purchased a webinar or a recording, or who are purchasing the upcoming "Security for Rural Librarians," don't worry, we've got you covered--you are already qualified and will be able choose one or more additional recording to buy for half-price at that time. Details and purchase links will be available on Monday, August 5th, but we're letting you know now for those who need to arrange for purchase approval. Get the whole set! Five days only.
"SECURITY FOR RURAL LIBRARIANS: STAYING SAFE AT WORK WHEN HELP IS FAR."
This 60-minute webinar, recorded in a special Library 2.0 series with Dr. Steve Albrecht, held live on Tuesday, August 13th, 2019, at 4:00 pm Eastern Standard Time.
Register to attend live or to have access to the recordings by clicking on the JOIN WEBINAR here. You will need to be logged into Library 2.0--if you are not yet a member, you can join for free here.
OVERVIEW: If you define yourself as a Rural Librarian, see if these scenarios sound familiar:
This webinar is here to help.
AUDIENCE: This webinar program is for all library employees who work in rural areas, as well as the library leadership that supervises these facilities, especially from a distance.
LEARNING OBJECTIVES:
COST: $98/person - includes access to the recording and access to the attendee discussion forum. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
TO REGISTER: Click on the JOIN WEBINAR button to the top right here. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
- Dr. Steve Albrecht is available for local staff training
- Starting August 5th we'll have a special summer sale on webinar recordings (five days only)
- The "Security for Rural Librarians" webinar is August 13th
"Besides my webinar work, I also teach a live half-day staff training program called The Challenging Patron Workshop: Library Security, Safety, and Service at the Moments of Truth.
"I have taught this program around the country for the past 19 years. I continually update the material to match the current challenges I see in the news and hear when talking with library staffers. I'm often brought in for Staff Development days, library conferences, and other scheduled training days.
"You can see the workshop agenda here: https://bit.ly/2YINxnF. I often customize the content based on the biggest security challenges your staff face. In some libraries, it's the mentally ill patron or the
overly-aggressive homeless patron. For others, it's the drug or alcohol user or the entitled, angry, or sexually-harassing patron. I cover how to deal with all of these types, using good service skills and staying safe.
"I'm happy to talk about my workshop fees, your training needs, and to help you with the security issues your staff faces each working day. PS - One way to bring me in and share the cost is to invite your neighboring library systems to attend."
You can contact Dr. Albrecht at DrSteve@DrSteveAlbrecht.com.
We've had four great Library 2.0 webinars with Dr. Albrecht this past year: "How to Handle Challenging Patrons," "Stress Management for Library Staff," "Coaching Skills for Library Managers and Supervisors," and "Responding to an Active Shooter in the Library."
The week of August 5th, for five days only, if you purchase one of the Dr. Albrecht webinar recordings, you can get any of the others for half-price. Those individuals or organizations that have previously purchased a webinar or a recording, or who are purchasing the upcoming "Security for Rural Librarians," don't worry, we've got you covered--you are already qualified and will be able choose one or more additional recording to buy for half-price at that time. Details and purchase links will be available on Monday, August 5th, but we're letting you know now for those who need to arrange for purchase approval. Get the whole set! Five days only.
This 60-minute webinar, recorded in a special Library 2.0 series with Dr. Steve Albrecht, held live on Tuesday, August 13th, 2019, at 4:00 pm Eastern Standard Time.
Register to attend live or to have access to the recordings by clicking on the JOIN WEBINAR here. You will need to be logged into Library 2.0--if you are not yet a member, you can join for free here.
OVERVIEW: If you define yourself as a Rural Librarian, see if these scenarios sound familiar:
- A man comes in and asks you for the time. You tell him and he nods and goes to sit at a nearby table, where he just stares at you for the next two hours . . .
- A woman comes in and tells you she is living on the streets. She asks if she can use your restroom. She goes inside and locks the door. An hour later and she’s still in there . . .
- A group of local teenagers come into your library and start messing with your displays, rolling the book carts around, and making noise. You ask them to leave and they refuse . . .
- A man who is angry at the county comes into your library to ask you for legal advice. When you tell him you cannot give him that type of help, he takes a gun out of his backpack and places it on the counter.
This webinar is here to help.
AUDIENCE: This webinar program is for all library employees who work in rural areas, as well as the library leadership that supervises these facilities, especially from a distance.
LEARNING OBJECTIVES:
- Know how and when to use “high-risk customer service skills” with difficult or challenging patrons.
- Being firm, fair, consistent, reasonable, and assertive in your application of your Code of Conduct.
- Trusting your intuition when working alone. Should you stay or go?
- Setting up help systems: phone trees, code words, exit and evacuation plans.
- Improving your physical security: panic alarms, OC pepper spray, better door hardware, remote locking devices, safe rooms.
- The value of Security Incident Reports.
- How to get better results from your law enforcement agencies.
COST: $98/person - includes access to the recording and access to the attendee discussion forum. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.
TO REGISTER: Click on the JOIN WEBINAR button to the top right here. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
See you online!
Steve
Steve Hargadon
http://www.stevehargadon.com
https://www.twitter.com/stevehargadon
