New Masterclass: "Leveraging AI for Librarian Wellbeing in the Workplace"

Leveraging AI for Librarian Wellbeing in the Workplace
A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series

OVERVIEW

AI is taking the world by storm. Librarians are focused on analyzing how best to serve library patrons in a world where Artificial Intelligence (AI) is increasingly present in all areas of our lives. How, then, can libraries also leverage AI to enhance wellness? How can we use AI to boost our own and our colleague's wellbeing in the workplace? There are emerging new tools to support wellness for library workers, and while we can’t leave all aspects of wellbeing and mental health of employees to AI, there is much that we can do!

In this Masterclass, Garcia-Febo will explain the role of AI in library staff wellness, including definitions, applications in the workplace, and examples of AI used to support employee wellness programs. She will also introduce concepts and cases to explain how to enhance mental health support with AI, how to improve work-life balance through AI, and personalized wellness programs powered by AI. Garcia-Febo's examples include free and easy-to-access AI.

She will also include a section about the importance of ensuring data privacy and the ethical considerations intrinsically linked to AI. Participants will create a basic personalized wellness program using AI.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.

OUTCOMES:

• Attendees will gain an understanding of the role of AI in enhancing library workers wellness;
• Attendees will become familiar with ways to enhance mental health support for employees with AI;
• Attendees will learn about free AI that can contribute to a myriad of employee wellness initiatives and real-life examples of it;
• Attendees will learn how to improve work-life balance through AI;
• Attendees will become familiar with personalized wellness programs powered by AI;
• Attendees will become acquainted with data privacy and ethical considerations when using AI for wellness;
• Attendees will create a basic personalized wellness program using AI.

DATE: Thursday, September 26th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• This masterclass is not included in the individual or group annual all-inclusive all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars.

TO REGISTER: 

For individual registrations, click HERE. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. See below for group registrations.

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and registered participants will have non-expiring access to the recording.

LOIDA GARCIA-FEBO

Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.

New Webinar - "The Crucial Conversations™ Workshop: Staff Tools for Hard Talks"

The Crucial Conversations™ Workshop:
Staff Tools for Hard Talks
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht

OVERVIEW: 

Four management consultants listened to thousands of hours of workplace conversations and they discovered that while most were routine, normal, and casual, some of them went badly, quickly, and they wondered why. Their conclusions became their bestselling book, Crucial Conversations: Tools For Talking When Stakes Are High (now in its third edition, with over five million copies sold). This concept became the subject of several sequel books and worldwide training programs, all built around their definition of when a conversation goes "crucial" for one or both people, with three recognizable elements: high stakes, strong emotions, and differing opinions.

Incorporating the ideas of "crucial" conversations into Dr. Albrecht's own framework teachings, this session on communications and de-escalation will give library leaders and staff at all levels the tools to improve employee safety; enhance professionalism; decrease complaints; minimize liability; improve service and communication outcomes; increase staff morale; and lessen both staff and patron stress.

Knowing why and when a conversation turns "crucial" can help us de-escalate and persuade patrons into voluntary compliance. This training can help keep all library staff safe, provide the tools they need to be successful communicators with patrons, and also help internal communications and interactions between employee work teams.

LEARNING AGENDA:

• Learn to recognize, quickly and accurately, the three elements of a "crucial" conversation.
• Learn how walking away without solving the issues, or handling these crucial conversations poorly, only makes things worse with certain patrons.
• Know how and why your own sense of internal anger can move externally and interfere with a successful conversation. “Anger management” is not as effective as “anger mastery.”
• How to move away from our natural inclinations of “fight or flight” and get back to the more useful “listen and speak.”

This 60-minute overview session on how to respond step-by-step to service situations in the library is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.

DATE: Thursday, September 19th, 2024, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate.
• To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.

In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.

New Workshop - "Custom AI Models: Building Practical AI Tools for Personal and Professional Productivity"

Custom AI Models: Building Practical AI Tools for Personal and Professional Productivity
A Learning Revolution "AI Deep Dive" Workshop with Reed Hepler

OVERVIEW: 

As Reed and Steve Hargadon discussed with attendees in the summer AI Productivity BootCamp, “Custom AI Models” (like Custom GPTs from OpenAI) are fast becoming one of the most important and productive tools for those looking to harness the power of Large Language Models (LLMs) in practical, pragmatic, and applicable ways.

We're all being inundated with promotional and marketing messages telling us all of the great things that Artificial Intelligence (AI) can do for us. A lot of those promises are significantly exaggerated as companies are vying for attention in the rush to profit from AI. We're also constantly being offered articles or downloads of the “100 best prompts” to use to be productive and successful with AI. Learning how to effectively prompt (or give instructions) to the LLMs (ChatGPT, Claude, Gemini, Grok, or Perplexity) is a relatively good thing, but it’s not necessarily the best use of time for the results needed in order to have AI actually impact productivity.

However, understanding and learning how to build a Custom AI Model, especially the CustomGPT framework from OpenAI, is something that you should learn and that will have very specific and productive outcomes for you or your organization.

Join us for this hands-on, in-depth workshop to learn the ins and outs of Custom AI Models to streamline work processes, enhance data analysis, improve communication, or manage projects more effectively. By the end of this workshop, you will not only understand the foundational principles of AI tool creation, but you will also leave with at least one custom model that enhances your productivity while upholding the values of transparency and ethical responsibility.

CUSTOM AI MODELS:

Custom AI Models--the most prominent being OpenAI's Custom GPTs--are specialized versions of general LLM systems tailored to meet specific needs or tasks. Imagine having a chatbot that not only understands general information but is also fine-tuned to grasp the nuances of a particular project, topic, industry, or even a company's internal processes. You program these custom models with specific instructions on the output you are expecting and can give them specific data, which can include anything from product manuals to legal documents, allowing them to provide more accurate, relevant, and context-aware responses. This makes them incredibly powerful tools for businesses, educators, or anyone who needs an AI that can act as a knowledgeable expert in a particular area, offering a personalized and efficient solution for complex tasks.

EXAMPLES:

• Content Creation GPT: A model fine-tuned for marketing teams, capable of generating high-quality content such as blog posts, newsletters, social media updates, or ad copy that aligns with personal or organizational strategy.
• Social Media Manager GPT: A model designed to craft engaging social media posts, respond to customer comments, and analyze social media metrics to optimize content strategy and boost online presence.
• Brand Voice GPT: A model that ensures all written communications, from emails to marketing copy, consistently reflect personal or organizational unique brand voice, enhancing brand cohesion across all platforms.
• Event Planning GPT: A model that helps by generating event themes, scheduling activities, and coordinating logistics based on past event data and industry trends.
• Customer Support GPT: A model trained on a company’s product information, FAQs, and past customer interactions to provide personalized and accurate customer service, reducing response time and improving customer satisfaction.
• Technical Support GPT: A model trained on product manuals, troubleshooting guides, and technical documentation to provide customers with accurate, step-by-step assistance for resolving technical issues.
• Specialized Assistance GPT: A model trained on specific documents, guidelines, or data to assist in research, reporting, or recommendations relative to your particular field or work.
• More Examples: Communication (Internal and External), Training and Professional Development, Data Analysis and Visualization, Business Administration, Business and Project Management, and Scenario and Role Playing (Conflict Management/Risk Assessment).

As you can tell, Custom AI Models are a very powerful tools as they can uniquely realize the promises of AI productivity.

WHAT YOU'LL LEARN:

• Guidelines for Creating Specific Custom LLM Tools
• Creating GPT Models
• Providing and Structuring Tool System Prompts
  • Task Goals
  • Communication Preferences
  • Content and Data Strategies
  • Licensing And Permissions
  • Interface Plan
  • Fine-Tuning Plan
  • Prompt Design
  • Custom Instructions
• Other Custom Model Providers

This 90-minute online hands-on workshop is the first in our new Learning Revolution "AI Deep Dive" Series. The recording and presentation slides will be available to all who register.

DATE: Friday, September 20th, 2024, 2:00 - 3:30 pm US - Eastern Time

COST:

• $129/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@learningrevolution.com.

TO REGISTER: 

Click HERE to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@learningrevolution.com with the name and email address of the actual attendee.

If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@learningrevolution.com.

NOTE: please check your spam folder if you don't receive your confirmation email within a day.

SPECIAL GROUP RATES (email admin@learningrevolution.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $99 each for 3+ registrations, $75 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $399.
• Large-scale institutional access for viewing with individual login capability: $599 (hosted either at Learning Revolution or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES: This webinar is not a part of the Library 2.0 or Learning Revolution All-Access programs.

REED C. HEPLER

Reed Hepler is a digital initiatives librarian, instructional designer, artificial intelligence practitioner and consultant, and M.Ed. student at Idaho State University in the Instructional Design and Technology program. He obtained a Master’s Degree in Library and Information Science, with emphases in Archives Management and Digital Curation, from Indiana University. He received a Bachelor’s Degree in History with minors in Anthropology and Religious Studies as well as a Museum Certificate. He has worked at nonprofits, corporations, and educational institutions encouraging information literacy and effective education. Combining all of these degrees and experiences, Reed strives to promote ethical librarianship and educational initiatives.

Currently, Reed works as a Digital Initiatives Librarian at a college in Idaho and also has his own consulting firm, heplerconsulting.com. His views and projects can be seen on his LinkedIn page or his blog, CollaborAItion, on Substack. Contact him at reed.hepler@gmail.com for more information.