Dr. Steve Albrecht's Library 2.0 Podcast: "Negotiate Your Way to Better Patron Compliance"

We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Negotiate Your Way to Better Patron Compliance."

"My topic for this half hour is emotional control in dealing with people who are angry and perhaps even mentally ill. I'm going to use three stories that happened to me personally, that involved homeless individuals that came into my environment--one at a coffee shop, one at a training that I was doing, and one that came in to city hall where I was working with one of my clients. 

"These individuals were under a lot of stress. Something was going on in their lives, there was clear mental illness in at least two of them, and also they were seeking something--and we were able to solve their problems with some solutions that were pretty easy. I want to talk and think about what we may do to negotiate carefully with people that are coming in who are demanding, who are outraged, who are anxious, who are upset, and who may have some mental health concerns coming into the library. 

"So, it's about emotional control for you. It's about feeling comfortable having uncomfortable conversations. And it's also about reading people and reading a situation and saying, 'How can I be in this situation? How can I be a good negotiator with people who are sometimes not in full control their faculties, but be able to give them some options which could be useful and successful for them.' 

"So let's tell some stories here and see what you think about how you may be able to apply this at your own library and the situations that you may be dealing with..."

Listen to the full podcast here. 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

Coming Up:

Webinar Recordings Available:

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.

New Webinar: "Ten Library Service Myths Every Librarian Should Challenge" with Dr. Steve Albrecht

 "Ten Library Service Myths Every Librarian Should Challenge"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Ten Library Service Myths - is it time to question what we think we already know about taking care of patrons’ needs in the library? This overview session is another in our “Essential Librarian Series,” for all library staff and library leaders to consider certain longhand beliefs about serving patrons that need more thought. A discussion guide, as well as the presentation slides, will be available to all who participate.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

LEARNING AGENDA: 

We'll discuss how many of these ten service concepts you have accepted, taken to be true, or even rationalized:

• The Customer Is Always Right.
• The Golden Rule is a good rule of thumb.
• Multi-tasking while helping patrons saves us time and effort.
• Smiling and using a patron’s name several times in the conversation is a good idea.
• It’s never okay to tell patrons “no” and stop helping them; you’re done when they’re done.
• Good service skills just can’t be taught; you either have them or you don’t.
• When choosing to hire a service employee with experience versus enthusiasm, hire for experience.
• You can’t fix an employee’s bad service attitude.
• Library employees are not allowed to be blunt and direct with patrons.
• Providing incorrect information to a patron is not that big of a deal; we all make mistakes.

DATE: Friday, July 29, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: 

Click HERE to pay. You can pay there by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

ALL-ACCESS PASSES:

• All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

WEBINAR RECORDINGS AVAILABLE:

Final Schedule Published - Library 2.0 Mini-Conference on "Urban Librarianship: Embracing Challenges and Opportunities"

 

Our second Library 2.022 mini-conference: "Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices," will be held online (and for free) on Thursday, July 14th, 2022, from 12:00 - 3:00 pm US-Pacific Time.

Urban libraries are uniquely positioned to support the resiliency of their local communities and to deliver vital services to help individuals live their best lives. Urban libraries have a unique impact on the well-being of their communities and are essential agents to positively transform those communities and people as anchor institutions and community hubs, and as partners with local government, private sector, nonprofits, and other community-based organizations for collective impact.

Urban librarianship increasingly encompasses having to address many of society's challenges through the people we serve. This situates Urban libraries in the epicenter of the communities they serve and also presents new opportunities to impact them at even greater levels. As always, we are up to the challenge. This Library 2.0 mini-conference is a chance to share and to learn the ideas, innovations, tools, and techniques that will help all library leaders in their work with people and their communities.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2022 and #urbanlibrarianship on their social media posts about the event.

SCHEDULE

The final schedule, with the links to attend in Zoom, will be emailed to those who register (here). 

12:00 pm US - Pacific Daylight Time
(Click here to see in your local time zone)

• OPENING KEYNOTE: Michael Lambert, Chris Brown, Lessa Kanani'opua Pelayo-Lozada, Dr. Rhea Lawson, & Kelvin Watson

1:00 pm US - Pacific Daylight Time
(Click here to see in your local time zone)

• Bicoastal Book Club and Beyond: Ileana Pulu, Youth Development Coordinator, San Francisco Public Library | TBD NYPL and SFUSD (Link to details)
• Crafting an Approach to Digital Literacy: Who, What, Where and Why: Kate Eppler, Digital Equity Manager | Reymon LaChaux, Digital Equity Manager, City and County of San Francisco (Link to details)
• Helping Struggling Readers Succeed: FOG Readers in the Pandemic and Beyond: Maricela Leon-Barrera, Literacy Manager, San Francisco Public Library (Link to details)
• Librarians as Stewards of Knowledge: Critical Thinking, Empathy and Truth: Frieda Afary, Librarian, Recently retired from the Los Angeles Public Library after 20 years of service | Lisbeth Gant-Britton | Wonda Powell (Link to details)
• Not Just for Public Libraries: Urban Librarianship is a Thing at Temple University Libraries: Justin Hill, Department Head, Access Services, Temple University Libraries | John Oram, Stacks Supervisor, Access Services | Emily Schiller, Circulation Supervisor, Access Services (Link to details)

 1:30 pm US - Pacific Daylight Time
(Click here to see in your local time zone)

• Indigenous, Black, and Latinx Community Centered Virtual Programming for Youth: Ricardo M Ramírez - Bilingual Outreach Librarian, Sacramento Public Library | Can Foster - Youth Director at Sol Collective | Benwar Shepard - Executive Director at Bigger Than Us Arts Education & Director of Education for Department of Sound (Link to details)
• Launching Community Resource Center team at the Library: Joy Brade & Garrette Smith, Houston Public Library (Link to details)
• Responding to Educators: School Support Librarian: Raphael Leung (School Support Librarian), Calgary Public Library | Kate Schutz (Service Design Lead for Kids, Schools and Educators) (Link to details)
• Sensory Friendly Programming for On-Going Community Outreach: Pam Evans, Redwood City Public Library (Link to details)
• There is no Equity without Literacy: Houston Public Library's role in addressing low adult literacy in the city: Federico Salas-Isnardi, Director, Mayor’s Office for Adult Literacy, Houston Public Library (Link to details)

 2:00 pm US - Pacific Daylight Time
(Click here to see in your local time zone)

• HPL Community Engagement - Camp Stream Entering it's 10th Year: Mercedes Clarke and Rachel Stout, Houston Public Library (Link to details)
• Peers in Libraries: Bridging gaps. Meeting needs. Offering hope.: Melissa Glenn, Health and Social Services Coordinator, King County Library System | Therese Paxton, Certified Peer Counselor (Link to details)
• Public Library Services to Incarcerated and Re-entering Populations: The "Why?", "What?" and "How?": Liz Vagani, Librarian III-Branch Manager (Link to details)
• Research, Strategy & Analytics (RSA) - Using data to support San Francisco Public Library: Zahir Mammadzada; Strategic Data Analyst, San Francisco Public Library (Link to details)
• San Francisco Public Library's Explorer Map: Building Bridges through the Spirit of Discovery: Jaime Wong, San Francisco Public Library (Link to details)

 2:30 pm US - Pacific Daylight Time
(Click here to see in your local time zone)

• CLOSING KEYNOTE: We All Have the Power to Help: Advancing Racial Equity at Public Libraries: Naomi Jelks & Dr. Sheryl Davis

KEYNOTE SPEAKERS, SPECIAL GUESTS, AND ORGANIZERS:

 

Michael Lambert
City Librarian for the City and County of San Francisco
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Michael Lambert is the City Librarian for the City and County of San Francisco. He was appointed to the position in March 2019 by Mayor London Breed. During his tenure, the San Francisco Public Library (SFPL) was named the 2018 National Library of the Year by Library Journal. Michael Lambert has championed increased and equitable access to libraries through expanded hours and a fine-free library system. Prior to his employment with the City and County of San Francisco, Lambert managed library operations at San Mateo County Libraries and at the Charlotte Mecklenburg Library in North Carolina. He began his career in his hometown of Columbia, South Carolina at the Richland Library. He is a proud alumnus of the University of South Carolina with a degree in History and earned his Master of Library and Information Science Degree from South Carolina’s College of Library & Information Science. Lambert also serves on the Our Children Our Families Council and the City’s Committee on Information Technology. He was born in Seoul, Korea, and is the first Asian American to lead the San Francisco Public Library.

 

Chris Brown (@ChrisBrownCPL)
Commissioner, Chicago Public Library
OPENING KEYNOTE PANEL

Chicago Public Library Commissioner Chris Brown is passionate about redefining what public libraries can bring to the communities they serve. This mission is particularly vital for CPL—its 81 locations make it one of the world’s largest library systems. Brown came to CPL in 2021 after more than a decade serving in Californian districts. Throughout his career, he has prioritized equity and the democratization of access to information, including nontraditional patrons and resources beyond traditional library materials. He is currently spearheading collaboration with neighborhood safety groups, City departments, and outside partners in order to establish safe spaces for youth. He has also initiated CPL’s first organized analysis of its processes with the goal of improving equity for patrons. This work began with the opening of CPL’s first regional library on Chicago’s West Side since the 1970s. Such leadership has earned Brown national recognition. He was named a Library Journal Mover & Shaker in 2016 and has received the Urban Libraries Council Top Innovator Award, the California Library Association PRExcellence Award, and a John Cotton Dana Award from the American Library Association in both California and Illinois. Most recently, he served on the California Library Association Board.

 

Lessa Kanani'opua Pelayo-Lozada
2022-2023 President, American Library Association; Adult Services Assistant Manager, Palos Verdes Library District, Executive Director, Asian Pacific American Librarians Association
OPENING KEYNOTE PANEL

Lessa began her career at the County of Los Angeles Public Library’s Lomita Library as a page and has worked as a clerk, children’s librarian, teen librarian, and adult services librarian. She is currently the Adult Services Assistant Manager at the Palos Verdes Library District in Southern California and the Executive Director of the Asian/Pacific American Librarians Association. Joining ALA as an MLIS student at UCLA, Lessa is a 14-year dedicated member committed to improving upon and celebrating the strength of ALA and the National Associations of Librarians of Color. She just completed a 3-year term as an American Library Association Executive Board Member and 2-year term as Chair of the Steering Committee on Organizational Effectiveness (SCOE). In April 2021, members voted Lessa 2022-2023 President of the American Library Association.

 

Dr. Rhea Lawson
Executive Director – Houston Public Library
OPENING KEYNOTE PANEL

Dr. Rhea Brown Lawson is a consummate, passionate professional with broad knowledge and experiences providing leadership for library services in large urban centers. She has served as the Executive Director of the Houston Public Library since 2005. The Houston Public Library is the largest public library in the state of Texas, serving over 2.2 million people of diverse ethnic, racial, and social backgrounds through a network of 42 locations. It ranks seventh among the largest public library systems in the United States in terms of population served. Dr. Lawson is keenly focused on ensuring that public libraries in general and, the Houston Public Library in particular, remain essential to the quality of life in their communities. The Houston Public Library embraces the philosophy of Continuous Improvement. With its emphasis on excellence, the Library is continuously evolving and moving forward a comprehensive, innovative platform of library services and programs to meet the rapidly changing needs of today's customers and the dynamic changes in the virtual environment. Houston Public Library aggressively promotes its vast resources through strong advocacy, high visibility, exemplary customer service, strong partnerships, and broad reaching community engagement. Under Dr. Lawson's leadership, Houston Public Library has earned over thirty prestigious local, state, and national awards for services, innovation and building projects. Dr. Lawson serves on a number of professional and civic boards and committees. She holds a BA from Morgan State University in Baltimore, Maryland, a MLS from the University of Maryland in College Park, Maryland and a PhD from the University of Wisconsin-Madison, in Madison, Wisconsin. Dr. Lawson enjoys time with friends, painting, music, and organic gardening. Her greatest joys are her grandson Nigel and her daughter Ebony.

 

Kelvin Watson
Executive Director - Las Vegas-Clark County Library District
OPENING KEYNOTE PANEL

As executive director of the Las Vegas-Clark County Library District, Kelvin Watson oversees 25 branches run by 600+ employees, spanning 8,000 square miles, with a budget of $77 million and a collection of 3.2 million items. Kelvin has brought innovative, award-winning leadership to Nevada’s largest library system and his deep experience in fundraising, technology, program development, and demonstrated success in addressing the digital divide, has brought a new era to this library system. Regarded as one of the most highly respected thought leaders in the library industry, Kelvin is credited with expanding his customer base in multiple library management roles, through outreach efforts to underserved and diverse populations. Two examples of these in Las Vegas are a partnership with the Regional Transportation Commission of Southern Nevada, which made digital access to the library available to bus riders and won an Honorable Mention from the ULC Innovation Awards; and the Library District’s many literacy programs for adults and children, which received the Crystal Bookmark Award from the Las Vegas Book Festival. Kelvin joined the Library District from his role as the director of the Broward County Libraries Division, where he managed through 38 locations in the Ft. Lauderdale, Florida region. During his tenure at Broward County Libraries, he brought transformative change through ambitious and groundbreaking initiatives, such as streamlining access to resources, introducing new technology, and developing new collaborative partnerships. He was named the 2021 winner of the Margaret E. Monroe Library Adult Services Award, sponsored by Novelist, for his dedication to implementing new and innovative ways to meet customers – both existing and new – “where they are,” with initiatives targeting non-traditional library users.

 

Naomi Jelks
Racial Equity Manager, San Francisco Public Library
CLOSING KEYNOTE

Naomi began her library career at San Francisco Public Library as an Adult Services Librarian at the Linda Brooks-Burton/Bayview Branch Library. It was there she developed a deep understanding of how to create Black-affirming, public programs for SFPL. She served as the African American Center Librarian and later, the Center’s Program Manager where she successfully partnered with Dr. Sheryl Davis to bring Black luminaries, Jacqueline Woodson and the late Congressman John Lewis, to SFPL.  She also co-created the Black and Brown Comix Arts Festival partnership, which centered speculative fiction writers as well as those creating comic art. A San Jose State University alumnus, Naomi brings over 10 years of experience collaborating to creating innovative programs and partnerships.

 

Dr. Sheryl Davis (@sheryldavissf)
Executive Director, San Francisco Human Rights Commission
CLOSING KEYNOTE

Sheryl Evans Davis, EdD is a changemaker who leads relationship-driven, community-centered initiatives. Named Executive Director of the San Francisco Human Rights Commission in 2016, Dr. Davis is a passionate advocate for equity, access, and educational opportunity for all. For nearly three decades, she has made contributions as an educator and leader with expertise in community outreach and engagement, workforce development, youth development, and violence prevention.

Dr. Davis worked to build out an equity framework with San Francisco community stakeholders and City departments, resulting in the Office of Racial Equity. She also oversees the Blue Ribbon Panel for Juvenile Justice Reform, the Dream Keeper Initiative, and the Everybody Reads program, among other programs of the SFHRC. Dr. Davis is frequently requested to speak on issues of community wellness, equity, and strategic change work. She holds a BA from San Francisco State University, an MPA from the University of San Francisco, and an EdD from USC Rossier; in 2019, she was awarded an honorary doctorate from USF.

 

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

FOUNDING CONFERENCE SPONSOR

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

 

ADDITIONAL CONFERENCE PARTNER ORGANIZATION

The Urban Libraries Council has spent 50 years enriching communities by strengthening and promoting the value of libraries as essential public assets.

ULC provides a forum for library leaders to share best practices and innovative ideas that inspire programs that support 21st-century learning, a strong economy and an active democracy. ULC programs are recognized for creating new frameworks that invigorate public libraries and their communities.

Parenting for Academic Success - Class Starts Tuesday. [Please Share]

• Are you anxious that your child isn't living up to their potential, but you're not sure how to support them?
• Do you worry that your child fell behind during COVID, but you don't know how to help them catch up?
• Would you like to stop having arguments with your child about schoolwork, chores, and screen time?
• Are you tired of nagging and hovering, but worried that if you stop, your child will fail?

You are not alone, and there is a better way! You can support your child's growth, without micromanaging, and while simultaneously helping them become independent and resilient. When you adopt this approach, you will not only help your child to succeed, you will also reduce your own stress and anxiety around parenting.

Which is why we are excited to announce that Learning Revolution will be hosting the second annual ONLINE version of this much-sought-after course: 

Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

“This parent seminar is like no other. Understanding the learning process and the development of executive functions is a component of parenting that is often overlooked. Greg and Chris are exceptionally skilled at what they do and amazing communicators. In this seminar, they provide a baseline of information that will help any parent become more empathetic and knowledgeable as they help guide these wonderful young persons in developing their own independence and confidence. This seminar applies to so much more than just academics – it applies to life skills.” 

–Jenifer Dobson

Your Instructors

Greg Smith: Greg has been an educator for 35 years, and he is the owner of Northwest Educational Services. He has over 40,000 hours of one-on-one experience supporting students and parents in their respective learning processes. Greg is married with two teenage daughters and understands the challenges of parenting from both a professional and personal perspective.

 

Chris Loper: Chris has been an academic coach since 2014. He writes an education blog for parents and students at NWTutoring.com, and he is the owner of South Cove Tutoring in Issaquah, WA. Chris is also the creator of BecomingBetter.org, where he writes about self-improvement and works one-on-one with adults on habit formation. He is also the author of Wood Floats and Other Brilliant Observations, a humorous memoir. 

The Classes

#1 Psychology and Neuroscience Essentials 

• The history of the human brain as it relates to academic success
• Brain health: the effects of sleep, nutrition, exercise, and technology
• Positive psychology: encouraging mental health and success
• Leading by example: the importance of modeling healthy habits

#2 Growth Mindset Parenting

• The dynamic human brain: how the brain changes and grows
• Growth mindset vs. fixed mindset
• Growth-minded language
• Leading by example: the growth-minded lifestyle
• Cultivating healthy self-esteem and self-efficacy

#3 Studying and Learning

• Test anxiety: where does it come from and what can we do about it
• What is “studying?”: learning techniques and memory formation
• Problem-solving: technique, strategy, and the value of real breaks
• Technology: distractions, multitasking, and tech-addiction
• The pursuit of mastery and love of learning: curiosity and depth vs. grade management

#4 Behavioral Change and Productivity

• Realism: how change actually happens
• Using willpower wisely: habits, strategies, and reminders
• Self-perception: how outer change drives inner change
• Procrastination: why we do it and how to do it less
• Perfectionism: moving away from debilitating all-or-nothing thinking

#5 Cultivating Executive Function

• Park the helicopter: how micromanaging hinders development
• Skinned knees: what kids learn when they’re allowed to fail
• Coaching vs. teaching: encouraging resourcefulness and independence
• Talking with your child about school: navigating the emotional difficulties of academic conversations
• Active agent vs. passive victim: blame, parental language, and cultivating responsibility

Q&A Bonus

• 1-hour bonus session for any follow-up questions on the final EF lesson or the course as a whole.

If you miss a class, we will provide you with a recording of the lecture, but in order to maintain the privacy of the families who attend, we will not be recording the Q&A.

Dates and Times

July 12 - August 9th, Tuesdays, 7:30 - 9:30 pm US-Eastern / 4:30 - 6:30 pm US-Pacific. Q&A Bonus session will be held on August 23rd at the same time. Recordings of each session will be available for any classes that were missed, and lifetime access to the full set of recordings is provided to all participants.

Cost & Registration

$499 per family (a set of parents and/or guardians). Space is limited, so please let us know right away that you’d like to reserve a spot. To reserve your spot, please register here (all major credit cards accepted). If you need to pay by check, please email admin@learningrevolution.com and we'll hold the reservation and send an invoice. Please send questions to admin@learningrevolution.com.

Additional Testimonials

“I took the parenting course in summer 2019 and learned so much about how the developing brain, growth mindset, and the importance of modeling (as opposed to managing), and much more. I still have my notes and refer back to them periodically. I highly recommend the course for anyone interested in supporting their children as they grow into lifelong learners.” 

–Caitlin Moulding

“Chris and Greg’s parent seminars are not to be missed! In a short time, I became more savvy about myself and my kids as learners. Their coaching tips aim to reduce parent-child conflict by leveraging current research on the brain and descriptive stories of their students. I highly recommend their seminars for parents of all kids!” 

–Vicki Pettiross

"We attended Northwest Educational Services’ parent seminar series in 2019 - the content was highly relevant and well presented, and the welcoming setting provided us the opportunity to engage directly with expert educators and other parents.  As parents of middle and elementary school students, we were able to relate to the information shared, and apply the seminar’s concepts directly into our own family interactions and dynamics.  We look forward to attending again this year.” 

–Jill Nolton

"I found this series when my youngest student was in his final prep for college applications. How I wish that I had taken it years earlier so I could have supported both my students through their schooling! The information Greg and Chris share is helpful to all parents but especially those of students who struggle academically or battle with the stress of perfectionism. Incorporating these lessons into my own life has been very worthwhile but the value is exponentially higher to learn and adopt the tools and strategies while your students are still at home, preparing for college and life. Thankfully my son was able to find his motivation and potential with Greg's guidance. He became a hardworking high school student, attends a highly selective college, and is earning academic accolades. The potential is in every child, you just need the right guide and guided parents to help them find it and draw it out." 

–Kirsten Morrison

"We are the fortunate parents of twin daughters, both with unique-to-them strengths and challenges in the learning environment. No one-size-fits-all approach for us. We were looking for some coaching to sort out the best ways to give each daughter the specific support they needed to be successful in their school environments. The Parenting for Academic Success classes we took through NWES provided us with that and more.

"Coaches Greg and Chris spoke to all learning types, teaching parents how to encourage their kids to identify and articulate what they needed, and how to ask for it, so that they could become independent drivers of their own academic success. Once we began to implement some of the tools we learned, both of our students began to, more and more readily, reach out for help from resources beyond us (other students, academic coaches, school tutors and teachers) and do so in a timely manner, before test anxiety or project panic set in.

"We also learned new tools to support both daughters in becoming more consistent in their study habits. Instead of ‘cramming’ the night before an exam, the girls began to develop habits which vastly reduced last-minute, stress-driven studying.

"Our daughters have now transitioned to great-fit universities where they are happy, engaged, independent, and consistently experiencing academic success.

"Greg and Chris brought their combined years of expertise coaching students at all grade levels, and advising parents who desire to support student success, and shared concrete, well informed, research based, ground tested, information and strategies that aided us in our efforts to support our unique learners. We cannot recommend them highly enough."

-Kelly and Steve Nolan Shafer

 

Dr. Steve Albrecht Blog Post: "Librarians and Uniforms - Does Staff Need a More Formal Look?"

We've just posted a new "Ask Dr. Steve" blog post by Dr. Albrecht in our "Library Service, Safety, & Security" section of Library 2.0: "Librarians and Uniforms - Does Staff Need a More Formal Look?" 

Food for thought time: Have we recently considered the value of putting library employees into a work uniform? There are pros and cons for both sides of this issue, including costs, the need for a more specific dress code policy, and getting employee buy-in. But there are some service and security benefits that can help move the decision toward a more formal look.

...For the sake of this discussion, let's say your library employees wear whatever clothing they like - and except for their name tags - look like everyone else who comes into the building. Now let's imagine that we put our library employees - including the directors, managers, and supervisors - into polo shirts or long sleeve dress shirts (they could still wear whatever shoes and pants, shorts, skirts, capris, etc., they wanted). The shirts would have your library logo and/or the name of your city or county on them. Sending them out onto the library floor dressed like this, what might be the reaction from the patrons and the benefits to the employees?

Some patrons may not notice or care, others would certainly like the enhanced visibility, and a tiny few would complain that this is just another example of how they "miss the old days" at the library.

The advantages: it tells our patrons immediately who works there (and who does not, which could also be helpful to our police, fire, and medical first responders who enter the library); it tells our patrons and co-workers who is who in an emergency situation (where some people can get stress-created tunnel vision and not recognize an employee); and it suggests to our patrons a bit of professionalism that they are already used to seeing elsewhere. Most public contact jobs have a standard "uniform" for their employees: fast food and sit-down restaurants, bank tellers, hotel workers, repair people, airline crew members, car rental counters, and retail stores, to name a few...

You can read the full post here. 

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings, we also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.

We also invite you to this month's Dr. Albrecht paid webinars: July 15th's "Porn and Patrons in the Library: What to Do About a Vexing Issue." 

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

Next Week's Webinar: "Porn and Patrons in the Library: What to Do About a Vexing Issue"

 "Porn and Patrons in the Library: What to Do About a Vexing Issue"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Male patrons watching pornographic videos or looking at photos--it may be a small problem in your library or it may be a big problem, but either way, it’s a concern that needs addressing. Let’s talk about how you can address it, safely, discreetly, and legally.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

LEARNING AGENDA: 

• Why do men watch porn in the library? (A serious inquiry.)
• To filter or not to filter, that is the question.
• Porn on the patrons’ devices versus ours?
• Handling patron complaints.
• Keeping minors away from porn exposure.
• How can our technology help us?
• The real problem of escalating sexual behavior for library porn watchers.
• Best practices for safe staff interventions.
• When does porn watching become a police issue?
• Help from your local ICAC task force.
  
  

DATE: Friday, July 15, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

List of Sessions for Next Week's Conference - "Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices"

Our second Library 2.022 mini-conference: "Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices," will be held online (and for free) next week on Thursday, July 14th, 2022, from 12:00 - 3:00 US Pacific Time.

Urban libraries are uniquely positioned to support the resiliency of their local communities and to deliver vital services to help individuals live their best lives. Urban libraries have a unique impact on the well-being of their communities and are essential agents to positively transform those communities and people as anchor institutions and community hubs, and as partners with local government, private sector, nonprofits, and other community-based organizations for collective impact.

Urban librarianship increasingly encompasses having to address many of society's challenges through the people we serve. This situates Urban libraries in the epicenter of the communities they serve and also presents new opportunities to impact them at even greater levels. As always, we are up to the challenge. This Library 2.0 mini-conference is a chance to share and to learn the ideas, innovations, tools, and techniques that will help all library leaders in their work with people and their communities.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events.

The individual conference sessions are listed below. These sessions will be held concurrently in three thirty-minute time slots after the one-hour opening keynote, following which will be the thirty-minute closing keynote. The keynote speakers and panelists are listed further below. 

• Bicoastal Book Club and Beyond: Ileana Pulu, Youth Development Coordinator, San Francisco Public Library | TBD NYPL and SFUSD (Link to details)
• Crafting an Approach to Digital Literacy: Who, What, Where and Why: Kate Eppler, Digital Equity Manager | Reymon LaChaux, Digital Equity Manager, City and County of San Francisco (Link to details)
• Helping Struggling Readers Succeed: FOG Readers in the Pandemic and Beyond: Maricela Leon-Barrera, Literacy Manager, San Francisco Public Library (Link to details)
• HPL Community Engagement - Camp Stream Entering it's 10th Year: Mercedes Clarke and Rachel Stout, Houston Public Library (Link to details)
• Indigenous, Black, and Latinx Community Centered Virtual Programming for Youth: Ricardo M Ramírez - Bilingual Outreach Librarian, Sacramento Public Library | Can Foster - Youth Director at Sol Collective | Benwar Shepard - Executive Director at Bigger Than Us Arts Education & Director of Education for Department of Sound (Link to details)
• Launching Community Resource Center team at the Library: Joy Brade & Garrette Smith, Houston Public Library (Link to details)
• Librarians as Stewards of Knowledge: Critical Thinking, Empathy and Truth: Frieda Afary, Librarian, Recently retired from the Los Angeles Public Library after 20 years of service | Lisbeth Gant-Britton | Wonda Powell (Link to details)
• Not Just for Public Libraries: Urban Librarianship is a Thing at Temple University Libraries: Justin Hill, Department Head, Access Services, Temple University Libraries | John Oram, Stacks Supervisor, Access Services | Emily Schiller, Circulation Supervisor, Access Services (Link to details)
• Peers in Libraries: Bridging gaps. Meeting needs. Offering hope.: Melissa Glenn, Health and Social Services Coordinator, King County Library System | Therese Paxton, Certified Peer Counselor (Link to details)
• Public Library Services to Incarcerated and Re-entering Populations: The "Why?", "What?" and "How?": Liz Vagani, Librarian III-Branch Manager (Link to details)
• Research, Strategy & Analytics (RSA) - Using data to support San Francisco Public Library: Zahir Mammadzada; Strategic Data Analyst, San Francisco Public Library (Link to details)
• Responding to Educators: School Support Librarian: Raphael Leung (School Support Librarian), Calgary Public Library | Kate Schutz (Service Design Lead for Kids, Schools and Educators) (Link to details)
• San Francisco Public Library's Explorer Map: Building Bridges through the Spirit of Discovery: Jaime Wong, San Francisco Public Library (Link to details)
• Sensory Friendly Programming for On-Going Community Outreach: Pam Evans, Redwood City Public Library (Link to details)
• There is no Equity without Literacy: Houston Public Library's role in addressing low adult literacy in the city: Federico Salas-Isnardi, Director, Mayor’s Office for Adult Literacy, Houston Public Library (Link to details)

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2022 and #urbanlibrarianship on their social media posts about the event.

KEYNOTE SPEAKERS, SPECIAL GUESTS, AND ORGANIZERS:

Michael Lambert
City Librarian for the City and County of San Francisco
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Michael Lambert is the City Librarian for the City and County of San Francisco. He was appointed to the position in March 2019 by Mayor London Breed. During his tenure, the San Francisco Public Library (SFPL) was named the 2018 National Library of the Year by Library Journal. Michael Lambert has championed increased and equitable access to libraries through expanded hours and a fine-free library system. Prior to his employment with the City and County of San Francisco, Lambert managed library operations at San Mateo County Libraries and at the Charlotte Mecklenburg Library in North Carolina. He began his career in his hometown of Columbia, South Carolina at the Richland Library. He is a proud alumnus of the University of South Carolina with a degree in History and earned his Master of Library and Information Science Degree from South Carolina’s College of Library & Information Science. Lambert also serves on the Our Children Our Families Council and the City’s Committee on Information Technology. He was born in Seoul, Korea, and is the first Asian American to lead the San Francisco Public Library.

Chris Brown (@ChrisBrownCPL)
Commissioner, Chicago Public Library
OPENING KEYNOTE PANEL

Chicago Public Library Commissioner Chris Brown is passionate about redefining what public libraries can bring to the communities they serve. This mission is particularly vital for CPL—its 81 locations make it one of the world’s largest library systems. Brown came to CPL in 2021 after more than a decade serving in Californian districts. Throughout his career, he has prioritized equity and the democratization of access to information, including nontraditional patrons and resources beyond traditional library materials. He is currently spearheading collaboration with neighborhood safety groups, City departments, and outside partners in order to establish safe spaces for youth. He has also initiated CPL’s first organized analysis of its processes with the goal of improving equity for patrons. This work began with the opening of CPL’s first regional library on Chicago’s West Side since the 1970s. Such leadership has earned Brown national recognition. He was named a Library Journal Mover & Shaker in 2016 and has received the Urban Libraries Council Top Innovator Award, the California Library Association PRExcellence Award, and a John Cotton Dana Award from the American Library Association in both California and Illinois. Most recently, he served on the California Library Association Board.

Lessa Kanani'opua Pelayo-Lozada
2022-2023 President, American Library Association; Adult Services Assistant Manager, Palos Verdes Library District, Executive Director, Asian Pacific American Librarians Association
OPENING KEYNOTE PANEL

Lessa began her career at the County of Los Angeles Public Library’s Lomita Library as a page and has worked as a clerk, children’s librarian, teen librarian, and adult services librarian. She is currently the Adult Services Assistant Manager at the Palos Verdes Library District in Southern California and the Executive Director of the Asian/Pacific American Librarians Association. Joining ALA as an MLIS student at UCLA, Lessa is a 14-year dedicated member committed to improving upon and celebrating the strength of ALA and the National Associations of Librarians of Color. She just completed a 3-year term as an American Library Association Executive Board Member and 2-year term as Chair of the Steering Committee on Organizational Effectiveness (SCOE). In April 2021, members voted Lessa 2022-2023 President of the American Library Association.

Dr. Rhea Lawson
Executive Director – Houston Public Library
OPENING KEYNOTE PANEL

Dr. Rhea Brown Lawson is a consummate, passionate professional with broad knowledge and experiences providing leadership for library services in large urban centers. She has served as the Executive Director of the Houston Public Library since 2005. The Houston Public Library is the largest public library in the state of Texas, serving over 2.2 million people of diverse ethnic, racial, and social backgrounds through a network of 42 locations. It ranks seventh among the largest public library systems in the United States in terms of population served. Dr. Lawson is keenly focused on ensuring that public libraries in general and, the Houston Public Library in particular, remain essential to the quality of life in their communities. The Houston Public Library embraces the philosophy of Continuous Improvement. With its emphasis on excellence, the Library is continuously evolving and moving forward a comprehensive, innovative platform of library services and programs to meet the rapidly changing needs of today's customers and the dynamic changes in the virtual environment. Houston Public Library aggressively promotes its vast resources through strong advocacy, high visibility, exemplary customer service, strong partnerships, and broad reaching community engagement. Under Dr. Lawson's leadership, Houston Public Library has earned over thirty prestigious local, state, and national awards for services, innovation and building projects. Dr. Lawson serves on a number of professional and civic boards and committees. She holds a BA from Morgan State University in Baltimore, Maryland, a MLS from the University of Maryland in College Park, Maryland and a PhD from the University of Wisconsin-Madison, in Madison, Wisconsin. Dr. Lawson enjoys time with friends, painting, music, and organic gardening. Her greatest joys are her grandson Nigel and her daughter Ebony.

Kelvin Watson
Executive Director - Las Vegas-Clark County Library District
OPENING KEYNOTE PANEL

As executive director of the Las Vegas-Clark County Library District, Kelvin Watson oversees 25 branches run by 600+ employees, spanning 8,000 square miles, with a budget of $77 million and a collection of 3.2 million items. Kelvin has brought innovative, award-winning leadership to Nevada’s largest library system and his deep experience in fundraising, technology, program development, and demonstrated success in addressing the digital divide, has brought a new era to this library system. Regarded as one of the most highly respected thought leaders in the library industry, Kelvin is credited with expanding his customer base in multiple library management roles, through outreach efforts to underserved and diverse populations. Two examples of these in Las Vegas are a partnership with the Regional Transportation Commission of Southern Nevada, which made digital access to the library available to bus riders and won an Honorable Mention from the ULC Innovation Awards; and the Library District’s many literacy programs for adults and children, which received the Crystal Bookmark Award from the Las Vegas Book Festival. Kelvin joined the Library District from his role as the director of the Broward County Libraries Division, where he managed through 38 locations in the Ft. Lauderdale, Florida region. During his tenure at Broward County Libraries, he brought transformative change through ambitious and groundbreaking initiatives, such as streamlining access to resources, introducing new technology, and developing new collaborative partnerships. He was named the 2021 winner of the Margaret E. Monroe Library Adult Services Award, sponsored by Novelist, for his dedication to implementing new and innovative ways to meet customers – both existing and new – “where they are,” with initiatives targeting non-traditional library users.

Naomi Jelks
Racial Equity Manager, San Francisco Public Library
CLOSING KEYNOTE

Naomi began her library career at San Francisco Public Library as an Adult Services Librarian at the Linda Brooks-Burton/Bayview Branch Library. It was there she developed a deep understanding of how to create Black-affirming, public programs for SFPL. She served as the African American Center Librarian and later, the Center’s Program Manager where she successfully partnered with Dr. Sheryl Davis to bring Black luminaries, Jacqueline Woodson and the late Congressman John Lewis, to SFPL.  She also co-created the Black and Brown Comix Arts Festival partnership, which centered speculative fiction writers as well as those creating comic art. A San Jose State University alumnus, Naomi brings over 10 years of experience collaborating to creating innovative programs and partnerships.

Dr. Sheryl Davis (@sheryldavissf)
Executive Director, San Francisco Human Rights Commission
CLOSING KEYNOTE

Sheryl Evans Davis, EdD is a changemaker who leads relationship-driven, community-centered initiatives. Named Executive Director of the San Francisco Human Rights Commission in 2016, Dr. Davis is a passionate advocate for equity, access, and educational opportunity for all. For nearly three decades, she has made contributions as an educator and leader with expertise in community outreach and engagement, workforce development, youth development, and violence prevention.

Dr. Davis worked to build out an equity framework with San Francisco community stakeholders and City departments, resulting in the Office of Racial Equity. She also oversees the Blue Ribbon Panel for Juvenile Justice Reform, the Dream Keeper Initiative, and the Everybody Reads program, among other programs of the SFHRC. Dr. Davis is frequently requested to speak on issues of community wellness, equity, and strategic change work. She holds a BA from San Francisco State University, an MPA from the University of San Francisco, and an EdD from USC Rossier; in 2019, she was awarded an honorary doctorate from USF.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join the Library 2.0 community to be kept updated on this and future events. 

FOUNDING CONFERENCE SPONSOR

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

ADDITIONAL CONFERENCE PARTNER ORGANIZATION

The Urban Libraries Council has spent 50 years enriching communities by strengthening and promoting the value of libraries as essential public assets.

ULC provides a forum for library leaders to share best practices and innovative ideas that inspire programs that support 21st-century learning, a strong economy and an active democracy. ULC programs are recognized for creating new frameworks that invigorate public libraries and their communities.

1-Hour Free Webinar: "Parenting for Academic Success"

The following one-hour webinar from Greg Smith and Chris Loper was recorded on October 6, 2021, as part of the LearningRevolution.com "Survive and Thrive!" webinar series. Originally held as a paid webinar, we offer it here as an encouragement to consider signing up for our 5-week live online class, "Parenting For Academic Success (and Parental Sanity)," starting on July 12th.

This recording is an abbreviated version of the 5-week class, and covers the following topics: Psychology and Neuroscience Essentials; Growth Mindset Parenting; Studying and Learning; Behavioral Change and Productivity; Cultivating Executive Function. The online class goes into more depth and is described below. As well, the classes are held live online with a cohort of other parents, include discussions and Q&A, and also include weekly resource guides and all the sessions in audio and video recorded form.

CLICK HERE TO WATCH THE WEBINAR RECORDING

MORE INFORMATION ON THE SUMMER CLASS:

• Are you anxious that your child isn't living up to their potential, but you're not sure how to support them?
• Do you worry that your child fell behind during COVID, but you don't know how to help them catch up?
• Would you like to stop having arguments with your child about schoolwork, chores, and screen time?
• Are you tired of nagging and hovering, but worried that if you stop, your child will fail?

You are not alone, and there is a better way! You can support your child's growth, without micromanaging, and while simultaneously helping them become independent and resilient. When you adopt this approach, you will not only help your child to succeed, you will also reduce your own stress and anxiety around parenting.

Which is why we are excited to announce that Learning Revolution will be hosting the second annual ONLINE version of this much-sought-after course: 

Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

“This parent seminar is like no other. Understanding the learning process and the development of executive functions is a component of parenting that is often overlooked. Greg and Chris are exceptionally skilled at what they do and amazing communicators. In this seminar, they provide a baseline of information that will help any parent become more empathetic and knowledgeable as they help guide these wonderful young persons in developing their own independence and confidence. This seminar applies to so much more than just academics – it applies to life skills.” 

–Jenifer Dobson

Your Instructors

Greg Smith: Greg has been an educator for 35 years, and he is the owner of Northwest Educational Services. He has over 40,000 hours of one-on-one experience supporting students and parents in their respective learning processes. Greg is married with two teenage daughters and understands the challenges of parenting from both a professional and personal perspective.

 

Chris Loper: Chris has been an academic coach since 2014. He writes an education blog for parents and students at NWTutoring.com, and he is the owner of South Cove Tutoring in Issaquah, WA. Chris is also the creator of BecomingBetter.org, where he writes about self-improvement and works one-on-one with adults on habit formation. He is also the author of Wood Floats and Other Brilliant Observations, a humorous memoir. 

The Classes

#1 Psychology and Neuroscience Essentials 

• The history of the human brain as it relates to academic success
• Brain health: the effects of sleep, nutrition, exercise, and technology
• Positive psychology: encouraging mental health and success
• Leading by example: the importance of modeling healthy habits

#2 Growth Mindset Parenting

• The dynamic human brain: how the brain changes and grows
• Growth mindset vs. fixed mindset
• Growth-minded language
• Leading by example: the growth-minded lifestyle
• Cultivating healthy self-esteem and self-efficacy

#3 Studying and Learning

• Test anxiety: where does it come from and what can we do about it
• What is “studying?”: learning techniques and memory formation
• Problem-solving: technique, strategy, and the value of real breaks
• Technology: distractions, multitasking, and tech-addiction
• The pursuit of mastery and love of learning: curiosity and depth vs. grade management

#4 Behavioral Change and Productivity

• Realism: how change actually happens
• Using willpower wisely: habits, strategies, and reminders
• Self-perception: how outer change drives inner change
• Procrastination: why we do it and how to do it less
• Perfectionism: moving away from debilitating all-or-nothing thinking

#5 Cultivating Executive Function

• Park the helicopter: how micromanaging hinders development
• Skinned knees: what kids learn when they’re allowed to fail
• Coaching vs. teaching: encouraging resourcefulness and independence
• Talking with your child about school: navigating the emotional difficulties of academic conversations
• Active agent vs. passive victim: blame, parental language, and cultivating responsibility

Q&A Bonus

• 1-hour bonus session for any follow-up questions on the final EF lesson or the course as a whole.

If you miss a class, we will provide you with a recording of the lecture, but in order to maintain the privacy of the families who attend, we will not be recording the Q&A.

Dates and Times

July 12 - August 9th, Tuesdays, 7:30 - 9:30 pm US-Eastern / 4:30 - 6:30 pm US-Pacific. Q&A Bonus session will be held on August 23rd at the same time. Recordings of each session will be available for any classes that were missed, and lifetime access to the full set of recordings is provided to all participants.

Cost & Registration

$499 per family (a set of parents and/or guardians). Space is limited, so please let us know right away that you’d like to reserve a spot. To reserve your spot, please register here (all major credit cards accepted). If you need to pay by check, please email admin@learningrevolution.com and we'll hold the reservation and send an invoice. Please send questions to admin@learningrevolution.com.

Additional Testimonials

“I took the parenting course in summer 2019 and learned so much about how the developing brain, growth mindset, and the importance of modeling (as opposed to managing), and much more. I still have my notes and refer back to them periodically. I highly recommend the course for anyone interested in supporting their children as they grow into lifelong learners.” 

–Caitlin Moulding

“Chris and Greg’s parent seminars are not to be missed! In a short time, I became more savvy about myself and my kids as learners. Their coaching tips aim to reduce parent-child conflict by leveraging current research on the brain and descriptive stories of their students. I highly recommend their seminars for parents of all kids!” 

–Vicki Pettiross

"We attended Northwest Educational Services’ parent seminar series in 2019 - the content was highly relevant and well presented, and the welcoming setting provided us the opportunity to engage directly with expert educators and other parents.  As parents of middle and elementary school students, we were able to relate to the information shared, and apply the seminar’s concepts directly into our own family interactions and dynamics.  We look forward to attending again this year.” 

–Jill Nolton

"I found this series when my youngest student was in his final prep for college applications. How I wish that I had taken it years earlier so I could have supported both my students through their schooling! The information Greg and Chris share is helpful to all parents but especially those of students who struggle academically or battle with the stress of perfectionism. Incorporating these lessons into my own life has been very worthwhile but the value is exponentially higher to learn and adopt the tools and strategies while your students are still at home, preparing for college and life. Thankfully my son was able to find his motivation and potential with Greg's guidance. He became a hardworking high school student, attends a highly selective college, and is earning academic accolades. The potential is in every child, you just need the right guide and guided parents to help them find it and draw it out." 

–Kirsten Morrison

"We are the fortunate parents of twin daughters, both with unique-to-them strengths and challenges in the learning environment. No one-size-fits-all approach for us. We were looking for some coaching to sort out the best ways to give each daughter the specific support they needed to be successful in their school environments. The Parenting for Academic Success classes we took through NWES provided us with that and more.

"Coaches Greg and Chris spoke to all learning types, teaching parents how to encourage their kids to identify and articulate what they needed, and how to ask for it, so that they could become independent drivers of their own academic success. Once we began to implement some of the tools we learned, both of our students began to, more and more readily, reach out for help from resources beyond us (other students, academic coaches, school tutors and teachers) and do so in a timely manner, before test anxiety or project panic set in.

"We also learned new tools to support both daughters in becoming more consistent in their study habits. Instead of ‘cramming’ the night before an exam, the girls began to develop habits which vastly reduced last-minute, stress-driven studying.

"Our daughters have now transitioned to great-fit universities where they are happy, engaged, independent, and consistently experiencing academic success.

"Greg and Chris brought their combined years of expertise coaching students at all grade levels, and advising parents who desire to support student success, and shared concrete, well informed, research based, ground tested, information and strategies that aided us in our efforts to support our unique learners. We cannot recommend them highly enough."

-Kelly and Steve Nolan Shafer