Thursday: "Handling Complaints or Protests About Content" | July 15: "Porn and Patrons in the Library"

 "Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders"
Part of the Library 2.0 Series Presented by Barry Trott, MSLS, hosted by Dr. Steve Albrecht

OVERVIEW: 

How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?

This 60-minute training webinar is presented by Library 2.0 and ALA author and library service, safety, and security expert, Dr. Steve Albrecht. Steve will be hosting Barry Trott, Adult Services Consultant with the Library of Virginia, to explore tools and training that can help when you have complaints about library collections.

Barry says, “Book challenges are on the rise in all sorts of libraries. Being prepared to handle questions about library materials will involve more than the library director and other administrators. Often, complaints need to be first handled by frontline staff. To keep these protests from growing into a major media crisis, it’s important that public services staff know how to handle user complaints. This issue requires more than just passing the angry patrons up the chain of command. It’s essential to have a well-thought-out process for staff to rely on. This webinar will help all library employees feel more empowered during these encounters.”

This overview session is another in our Library 2.0 series for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This webinar will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.

LEARNING AGENDA: 

• Being prepared before the challenge comes; not developing policy and procedures on the fly.
• Knowing that challenges to materials will come from all sides, even unexpected people/groups.
• Developing a set of procedures on how patrons' content complaints should proceed.
• Solving the problem at the lowest level possible. Often frontline staff can avert a bigger problem simply by listening, but they need to be trained.
• Notifying the Library Director when a complaint is made, even if it seems that it was resolved at the time it was made. Not letting your boss be surprised.
• Listening with empathy when a patron has a complaint. Not trying to defend the item (it's not an educable moment) and not making any absolute commitments until later.
• Using “Request for Reconsideration” letters.
• Informing your Library Board and/or elected officials.
• Handling media interviews or information requests.
• Facility security issues.

DATE: Thursday, June 30, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

BARRY TROTT
MSLS Adult Services Consultant
Library Development and Networking Division
Library of Virginia

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 "Porn and Patrons in the Library: What to Do About a Vexing Issue"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Male patrons watching pornographic videos or looking at photos--it may be a small problem in your library or it may be a big problem, but either way, it’s a concern that needs addressing. Let’s talk about how you can address it, safely, discreetly, and legally.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

LEARNING AGENDA: 

• Why do men watch porn in the library? (A serious inquiry.)
• To filter or not to filter, that is the question.
• Porn on the patrons’ devices versus ours?
• Handling patron complaints.
• Keeping minors away from porn exposures.
• How can our technology help us?
• The real problem of escalating sexual behavior for library porn watchers.
• Best practices for safe staff interventions.
• When does porn watching become a police issue?
• Help from your local ICAC task force.
  
  

DATE: Thursday, July 15, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

Summer Online Class: "Parenting For Academic Success (and Parental Sanity)"

• Are you anxious that your child isn't living up to their potential, but you're not sure how to support them?
• Do you worry that your child fell behind during COVID, but you don't know how to help them catch up?
• Would you like to stop having arguments with your child about schoolwork, chores, and screen time?
• Are you tired of nagging and hovering, but worried that if you stop, your child will fail?

You are not alone, and there is a better way! You can support your child's growth, without micromanaging, and while simultaneously helping them become independent and resilient. When you adopt this approach, you will not only help your child to succeed, you will also reduce your own stress and anxiety around parenting.

Which is why we are excited to announce that Learning Revolution will be hosting the second annual ONLINE version of this much-sought-after course: 

Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

“This parent seminar is like no other. Understanding the learning process and the development of executive functions is a component of parenting that is often overlooked. Greg and Chris are exceptionally skilled at what they do and amazing communicators. In this seminar, they provide a baseline of information that will help any parent become more empathetic and knowledgeable as they help guide these wonderful young persons in developing their own independence and confidence. This seminar applies to so much more than just academics – it applies to life skills.” 

–Jenifer Dobson

Your Instructors

Greg Smith: Greg has been an educator for 35 years, and he is the owner of Northwest Educational Services. He has over 40,000 hours of one-on-one experience supporting students and parents in their respective learning processes. Greg is married with two teenage daughters and understands the challenges of parenting from both a professional and personal perspective.

 

Chris Loper: Chris has been an academic coach since 2014. He writes an education blog for parents and students at NWTutoring.com, and he is the owner of South Cove Tutoring in Issaquah, WA. Chris is also the creator of BecomingBetter.org, where he writes about self-improvement and works one-on-one with adults on habit formation. He is also the author of Wood Floats and Other Brilliant Observations, a humorous memoir. 

The Classes

#1 Psychology and Neuroscience Essentials 

• The history of the human brain as it relates to academic success
• Brain health: the effects of sleep, nutrition, exercise, and technology
• Positive psychology: encouraging mental health and success
• Leading by example: the importance of modeling healthy habits

#2 Growth Mindset Parenting

• The dynamic human brain: how the brain changes and grows
• Growth mindset vs. fixed mindset
• Growth-minded language
• Leading by example: the growth-minded lifestyle
• Cultivating healthy self-esteem and self-efficacy

#3 Studying and Learning

• Test anxiety: where does it come from and what can we do about it
• What is “studying?”: learning techniques and memory formation
• Problem-solving: technique, strategy, and the value of real breaks
• Technology: distractions, multitasking, and tech-addiction
• The pursuit of mastery and love of learning: curiosity and depth vs. grade management

#4 Behavioral Change and Productivity

• Realism: how change actually happens
• Using willpower wisely: habits, strategies, and reminders
• Self-perception: how outer change drives inner change
• Procrastination: why we do it and how to do it less
• Perfectionism: moving away from debilitating all-or-nothing thinking

#5 Cultivating Executive Function

• Park the helicopter: how micromanaging hinders development
• Skinned knees: what kids learn when they’re allowed to fail
• Coaching vs. teaching: encouraging resourcefulness and independence
• Talking with your child about school: navigating the emotional difficulties of academic conversations
• Active agent vs. passive victim: blame, parental language, and cultivating responsibility

Q&A Bonus

• 1-hour bonus session for any follow-up questions on the final EF lesson or the course as a whole.

If you miss a class, we will provide you with a recording of the lecture, but in order to maintain the privacy of the families who attend, we will not be recording the Q&A.

Dates and Times

July 12 - August 9th, Tuesdays, 7:30 - 9:30 pm US-Eastern / 4:30 - 6:30 pm US-Pacific. Q&A Bonus session will be held on August 23rd at the same time. Recordings of each session will be available for any classes that were missed, and lifetime access to the full set of recordings is provided to all participants.

Cost & Registration

$499 per family (a set of parents and/or guardians). Space is limited, so please let us know right away that you’d like to reserve a spot. To reserve your spot, please register HERE (all major credit cards accepted).

If you need to pay by check, please email admin@learningrevolution.com and we'll hold the reservation and send an invoice. Please send questions to admin@learningrevolution.com.

Other Testimonials

“I took the parenting course in summer 2019 and learned so much about how the developing brain, growth mindset, and the importance of modeling (as opposed to managing), and much more. I still have my notes and refer back to them periodically. I highly recommend the course for anyone interested in supporting their children as they grow into lifelong learners.” 

–Caitlin Moulding

“Chris and Greg’s parent seminars are not to be missed! In a short time, I became more savvy about myself and my kids as learners. Their coaching tips aim to reduce parent-child conflict by leveraging current research on the brain and descriptive stories of their students. I highly recommend their seminars for parents of all kids!” 

–Vicki Pettiross

"We attended Northwest Educational Services’ parent seminar series in 2019 - the content was highly relevant and well presented, and the welcoming setting provided us the opportunity to engage directly with expert educators and other parents.  As parents of middle and elementary school students, we were able to relate to the information shared, and apply the seminar’s concepts directly into our own family interactions and dynamics.  We look forward to attending again this year.” 

–Jill Nolton

"I found this series when my youngest student was in his final prep for college applications. How I wish that I had taken it years earlier so I could have supported both my students through their schooling! The information Greg and Chris share is helpful to all parents but especially those of students who struggle academically or battle with the stress of perfectionism. Incorporating these lessons into my own life has been very worthwhile but the value is exponentially higher to learn and adopt the tools and strategies while your students are still at home, preparing for college and life. Thankfully my son was able to find his motivation and potential with Greg's guidance. He became a hardworking high school student, attends a highly selective college, and is earning academic accolades. The potential is in every child, you just need the right guide and guided parents to help them find it and draw it out." 

–Kirsten Morrison

"We are the fortunate parents of twin daughters, both with unique-to-them strengths and challenges in the learning environment. No one-size-fits-all approach for us. We were looking for some coaching to sort out the best ways to give each daughter the specific support they needed to be successful in their school environments. The Parenting for Academic Success classes we took through NWES provided us with that and more.

"Coaches Greg and Chris spoke to all learning types, teaching parents how to encourage their kids to identify and articulate what they needed, and how to ask for it, so that they could become independent drivers of their own academic success. Once we began to implement some of the tools we learned, both of our students began to, more and more readily, reach out for help from resources beyond us (other students, academic coaches, school tutors and teachers) and do so in a timely manner, before test anxiety or project panic set in.

"We also learned new tools to support both daughters in becoming more consistent in their study habits. Instead of ‘cramming’ the night before an exam, the girls began to develop habits which vastly reduced last-minute, stress-driven studying.

"Our daughters have now transitioned to great-fit universities where they are happy, engaged, independent, and consistently experiencing academic success.

"Greg and Chris brought their combined years of expertise coaching students at all grade levels, and advising parents who desire to support student success, and shared concrete, well informed, research based, ground tested, information and strategies that aided us in our efforts to support our unique learners. We cannot recommend them highly enough."

-Kelly and Steve Nolan Shafer

 

Updated Conference Keynote Panel + Final Call for Proposals - "Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices"

Our second Library 2.022 mini-conference: "Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices," will be held online (and for free) on Thursday, July 14th, 2022.

Urban libraries are uniquely positioned to support the resiliency of their local communities and to deliver vital services to help individuals live their best lives. Urban libraries have a unique impact on the well-being of their communities and are essential agents to positively transform those communities and people as anchor institutions and community hubs, and as partners with local government, private sector, nonprofits, and other community-based organizations for collective impact.

Urban librarianship increasingly encompasses having to address many of society's challenges through the people we serve. This situates Urban libraries in the epicenter of the communities they serve and also presents new opportunities to impact them at even greater levels. As always, we are up to the challenge. This Library 2.0 mini-conference is a chance to share and to learn the ideas, innovations, tools, and techniques that will help all library leaders in their work with people and their communities.

Topics are likely to include:

• Applied equity, diversity, and inclusion skills and programs
• Anti-racist and social justice leadership and librarianship
• Serving patrons suffering from trauma and other personal challenges
• Mental health, safety, and security
• Understanding the information needs of urban populations
• Multi-lingual programming and outreach
• Community engagement
• Data science, analytics, and performance measurement
• Working with individuals experiencing homelessness
• Jail and reentry services for justice-involved patrons
• eLearning, urban digital literacy, and digital equity

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

Everyone is invited to participate in our Library 2.0 conference events, which are designed to foster collaboration and knowledge sharing among information professionals worldwide. Each three-hour event consists of a keynote panel, 10-15 crowd-sourced thirty-minute presentations, and a closing keynote. 

Participants are encouraged to use #library2022 and #urbanlibrarianship on their social media posts about the event.

CALL FOR PROPOSALS

The call for proposals for the mini-conference is now open. Details and instructions can be found here: https://www.library20.com/callforproposals.

KEYNOTE SPEAKERS, SPECIAL GUESTS, AND ORGANIZERS:

Michael Lambert
City Librarian for the City and County of San Francisco
OPENING KEYNOTE PANEL & SPECIAL ORGANIZER

Michael Lambert is the City Librarian for the City and County of San Francisco. He was appointed to the position in March 2019 by Mayor London Breed. During his tenure, the San Francisco Public Library (SFPL) was named the 2018 National Library of the Year by Library Journal. Michael Lambert has championed increased and equitable access to libraries through expanded hours and a fine-free library system. Prior to his employment with the City and County of San Francisco, Lambert managed library operations at San Mateo County Libraries and at the Charlotte Mecklenburg Library in North Carolina. He began his career in his hometown of Columbia, South Carolina at the Richland Library. He is a proud alumnus of the University of South Carolina with a degree in History and earned his Master of Library and Information Science Degree from South Carolina’s College of Library & Information Science. Lambert also serves on the Our Children Our Families Council and the City’s Committee on Information Technology. He was born in Seoul, Korea, and is the first Asian American to lead the San Francisco Public Library.

Chris Brown (@ChrisBrownCPL)
Commissioner, Chicago Public Library
OPENING KEYNOTE PANEL

Chicago Public Library Commissioner Chris Brown is passionate about redefining what public libraries can bring to the communities they serve. This mission is particularly vital for CPL—its 81 locations make it one of the world’s largest library systems. Brown came to CPL in 2021 after more than a decade serving in Californian districts. Throughout his career, he has prioritized equity and the democratization of access to information, including nontraditional patrons and resources beyond traditional library materials. He is currently spearheading collaboration with neighborhood safety groups, City departments, and outside partners in order to establish safe spaces for youth. He has also initiated CPL’s first organized analysis of its processes with the goal of improving equity for patrons. This work began with the opening of CPL’s first regional library on Chicago’s West Side since the 1970s. Such leadership has earned Brown national recognition. He was named a Library Journal Mover & Shaker in 2016 and has received the Urban Libraries Council Top Innovator Award, the California Library Association PRExcellence Award, and a John Cotton Dana Award from the American Library Association in both California and Illinois. Most recently, he served on the California Library Association Board.

Lessa Kanani'opua Pelayo-Lozada
2022-2023 President, American Library Association; Adult Services Assistant Manager, Palos Verdes Library District, Executive Director, Asian Pacific American Librarians Association
OPENING KEYNOTE PANEL

Lessa began her career at the County of Los Angeles Public Library’s Lomita Library as a page and has worked as a clerk, children’s librarian, teen librarian, and adult services librarian. She is currently the Adult Services Assistant Manager at the Palos Verdes Library District in Southern California and the Executive Director of the Asian/Pacific American Librarians Association. Joining ALA as an MLIS student at UCLA, Lessa is a 14-year dedicated member committed to improving upon and celebrating the strength of ALA and the National Associations of Librarians of Color. She just completed a 3-year term as an American Library Association Executive Board Member and 2-year term as Chair of the Steering Committee on Organizational Effectiveness (SCOE). In April 2021, members voted Lessa 2022-2023 President of the American Library Association.

Dr. Rhea Lawson
Executive Director – Houston Public Library
OPENING KEYNOTE PANEL

Dr. Rhea Brown Lawson is a consummate, passionate professional with broad knowledge and experiences providing leadership for library services in large urban centers. She has served as the Executive Director of the Houston Public Library since 2005. The Houston Public Library is the largest public library in the state of Texas, serving over 2.2 million people of diverse ethnic, racial, and social backgrounds through a network of 42 locations. It ranks seventh among the largest public library systems in the United States in terms of population served. Dr. Lawson is keenly focused on ensuring that public libraries in general and, the Houston Public Library in particular, remain essential to the quality of life in their communities. The Houston Public Library embraces the philosophy of Continuous Improvement. With its emphasis on excellence, the Library is continuously evolving and moving forward a comprehensive, innovative platform of library services and programs to meet the rapidly changing needs of today's customers and the dynamic changes in the virtual environment. Houston Public Library aggressively promotes its vast resources through strong advocacy, high visibility, exemplary customer service, strong partnerships, and broad reaching community engagement. Under Dr. Lawson's leadership, Houston Public Library has earned over thirty prestigious local, state, and national awards for services, innovation and building projects. Dr. Lawson serves on a number of professional and civic boards and committees. She holds a BA from Morgan State University in Baltimore, Maryland, a MLS from the University of Maryland in College Park, Maryland and a PhD from the University of Wisconsin-Madison, in Madison, Wisconsin. Dr. Lawson enjoys time with friends, painting, music, and organic gardening. Her greatest joys are her grandson Nigel and her daughter Ebony.

Kelvin Watson
Executive Director - Las Vegas-Clark County Library District
OPENING KEYNOTE PANEL

As executive director of the Las Vegas-Clark County Library District, Kelvin Watson oversees 25 branches run by 600+ employees, spanning 8,000 square miles, with a budget of $77 million and a collection of 3.2 million items. Kelvin has brought innovative, award-winning leadership to Nevada’s largest library system and his deep experience in fundraising, technology, program development, and demonstrated success in addressing the digital divide, has brought a new era to this library system. Regarded as one of the most highly respected thought leaders in the library industry, Kelvin is credited with expanding his customer base in multiple library management roles, through outreach efforts to underserved and diverse populations. Two examples of these in Las Vegas are a partnership with the Regional Transportation Commission of Southern Nevada, which made digital access to the library available to bus riders and won an Honorable Mention from the ULC Innovation Awards; and the Library District’s many literacy programs for adults and children, which received the Crystal Bookmark Award from the Las Vegas Book Festival. Kelvin joined the Library District from his role as the director of the Broward County Libraries Division, where he managed through 38 locations in the Ft. Lauderdale, Florida region. During his tenure at Broward County Libraries, he brought transformative change through ambitious and groundbreaking initiatives, such as streamlining access to resources, introducing new technology, and developing new collaborative partnerships. He was named the 2021 winner of the Margaret E. Monroe Library Adult Services Award, sponsored by Novelist, for his dedication to implementing new and innovative ways to meet customers – both existing and new – “where they are,” with initiatives targeting non-traditional library users.

Naomi Jelks
Racial Equity Manager, San Francisco Public Library
CLOSING KEYNOTE

Naomi began her library career at San Francisco Public Library as an Adult Services Librarian at the Linda Brooks-Burton/Bayview Branch Library. It was there she developed a deep understanding of how to create Black-affirming, public programs for SFPL. She served as the African American Center Librarian and later, the Center’s Program Manager where she successfully partnered with Dr. Sheryl Davis to bring Black luminaries, Jacqueline Woodson and the late Congressman John Lewis, to SFPL.  She also co-created the Black and Brown Comix Arts Festival partnership, which centered speculative fiction writers as well as those creating comic art. A San Jose State University alumnus, Naomi brings over 10 years of experience collaborating to creating innovative programs and partnerships.

Dr. Sheryl Davis (@sheryldavissf)
Executive Director, San Francisco Human Rights Commission
CLOSING KEYNOTE

Sheryl Evans Davis, EdD is a changemaker who leads relationship-driven, community-centered initiatives. Named Executive Director of the San Francisco Human Rights Commission in 2016, Dr. Davis is a passionate advocate for equity, access, and educational opportunity for all. For nearly three decades, she has made contributions as an educator and leader with expertise in community outreach and engagement, workforce development, youth development, and violence prevention.

Dr. Davis worked to build out an equity framework with San Francisco community stakeholders and City departments, resulting in the Office of Racial Equity. She also oversees the Blue Ribbon Panel for Juvenile Justice Reform, the Dream Keeper Initiative, and the Everybody Reads program, among other programs of the SFHRC. Dr. Davis is frequently requested to speak on issues of community wellness, equity, and strategic change work. She holds a BA from San Francisco State University, an MPA from the University of San Francisco, and an EdD from USC Rossier; in 2019, she was awarded an honorary doctorate from USF.

This is a free event, being held live online and also recorded.
REGISTER HERE
to attend live and/or to receive the recording links afterward.
Please also join this Library 2.0 network to be kept updated on this and future events. 

FOUNDING CONFERENCE SPONSOR

The School of Information at San José State University is the founding conference sponsor. Please register as a member of the Library 2.0 network to be kept informed of future events. Recordings from previous years are available under the Archives tab at Library 2.0 and at the Library 2.0 YouTube channel.

ADDITIONAL CONFERENCE PARTNER ORGANIZATION

The Urban Libraries Council has spent 50 years enriching communities by strengthening and promoting the value of libraries as essential public assets.

ULC provides a forum for library leaders to share best practices and innovative ideas that inspire programs that support 21st-century learning, a strong economy and an active democracy. ULC programs are recognized for creating new frameworks that invigorate public libraries and their communities.

Tuesday: "Surviving Collapse (Education Edition): Mental and Emotional Preparedness for Times of Dramatic Change"

SURVIVING COLLAPSE (EDUCATION EDITION): MENTAL AND EMOTIONAL PREPAREDNESS FOR TIMES OF DRAMATIC CHANGE
Part of the LearningRevolution.com 'Survive and Thrive!' Series
With Steve Hargadon

OVERVIEW: 

When long-standing or trusted institutions no longer provide the stability we have come to depend on, we can experience anxiety, confusion, fear, and even debilitating panic. Preparing to stay in emotional control through uncertain times is the most important thing we can do for ourselves, our families, our students or patrons, our co-workers, and our community.

Topics we will cover:

• Keeping intellectual and emotional perspective
• Maintaining our health
• Prioritizing our time and our energy
• Identifying and evaluating information for decision-making
• Reframing situations and circumstances
• Communicating clearly and thoughtfully under pressure

This webinar focuses specifically on maintaining our mental and psychological strength, not on financial or physical preparedness.

DATE: Tuesday, June 21, 2022, at 7:00 PM US-Eastern Time (click HERE to see in your own time zone)

LENGTH: 30 minutes + QA

COST: $29/person - includes any-time access to the recording and any presenter handouts and a participation certificate if needed. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

REGISTRATION: Click HERE or the payment image above to register. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

SPECIAL GROUP RATES (email admin@learningrevolution.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $25 each for 3+ registrations, $20 each for 5+ registrations.
• The ability to show the event (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $99.
• Large-scale institutional access for viewing with individual login capability: $249.

STEVE HARGADON (@stevehargadon)
Founder, The Learning Revolution
http://www.stevehargadon.com

Steve Hargadon created one of the first modern social networks for teachers, Classroom 2.0, and runs large online conferences for teachers and librarians. His father was Dean of Admissions at Princeton and Stanford, and Chairman of The College Board. Steve has done contract work, consulted with, or served on advisory boards for Acer, Adobe, Blackboard, CoSN, Horizon Project / New Media Consortium (NMC), Instructure, Intel, KnowledgeWorks Foundation, MERLOT, Microsoft, Mightybell, NAMLE, Ning, PBS, Promethean, Speak Up / Project Tomorrow, U.S. Department of Education, the U.S. State Department, and others, typically focusing on educational technology and social networking.

 “It’s true - @stevehargadon is a national treasure.” @markjotter

 “Steve is an amazing facilitator. He brings this wonderful combination of humility, hospitality and insight to conversations that matter in education.” -Bernard Bull

 “Steve is one of the most influential yet understated individuals in the world of Education. He gives thought leaders a widely attended global platform to voice their ideas to transform Education, and he does so with tremendous respect and intelligence.” -Charles Fadel

 “Steve is the Oprah of education.” -Monika Hardy's Students 

“Steve is the 'white knight' of education reform.” -Michelle Cordy

 “Steve Hargadon is one of the most important change-makers of our time!” -Connie Weber

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Please consider joining us for one or more of our brand new series of affordable 'Survive and Thrive!' webinars, workshops, and summits, part of the LearningRevolution.com family: Library 2.0, The Future of Education, ReinventingSchool.com, Classroom 2.0, and TeacherLibrarian.org. More details are below.

MINDFULNESS FOR EDUCATORS, LIBRARIANS, AND OTHERS: SELF-CARE STRATEGIES FOR DIFFICULT TIMES
With Dr. Mara Linaberger
Thursday, June 23, 2022 at 7:00 PM US-Eastern Time (30 minutes + QA)
Click HERE for more information and to register.

HANDLING COMPLAINTS OR PROTESTS ABOUT CONTENT
With Dr. Steve Albrecht with Barry Trott
Thursday, June 30, 2022 at 2:00 PM US-Eastern Time (1 hour including QA)
Click HERE for more information and to register.

STARTING YOUR OWN SIDE GIG: ENTREPRENEURSHIP FOR TEACHERS, LIBRARIANS, AND OTHERS
With Steve Hargadon
Wednesday, July 6, 2022 at 7:00 PM US-Eastern Time (30 minutes + QA)
Click HERE for more information and to purchase the recording.

BECOME A LEARNING COACH: HOW TO BUILD EXPERTISE, A BRAND, AND A CUSTOMER BASE
With Steve Hargadon
Wednesday, July 20, 2022 at 7:00 PM US-Eastern Time (30 minutes + QA)
Click HERE for more information and to purchase the recording.

To receive early notice of upcoming 'Survive and Thrive!' webinars, please join LearningRevolution.com.

“See you” online!

Steve

Steve Hargadon
LearningRevolution.com
SteveHargadon.com
@stevehargadon

SJSU iSchool Today: "Ukrainian Libraries" | June 20th: "Celebrating Juneteenth with Stories, Poems and Conversation"

The School of Information at San José State University is the founding sponsor of the Library 2.0 conference series, a partnership we have had for 12 years.

Please consider attending their free online symposium today on "Ukrainian Libraries during the Ongoing Russian-Ukrainian War" from 10:00 am - 12:00 pm US-Pacific Time. More information and registration link here.

Coming up on June 20th from 10:00 - 11:45 US-Pacific Time: 

Celebrating Juneteenth with Stories, Poems and Conversation featuring Binnie Tate Wilkin, Professional StorytellerFree Online Symposium

JUNE 20, 2022 - 10:00AM - 11:45AM BINNIE TATE WILKIN

The SJSU School of Information is hosting a free online symposium in celebration of Juneteenth Day. Registration is free, and the sessions will be recorded. Register to attend at: https://sjsu.zoom.us/webinar/register/WN_t1MuXEdvR-muWpm8CklQdQ

Agenda

I. Welcome (10 – 10:05 a.m.) Dr. Anthony Chow, SJSU iSchool Director

II. Stories, Poems and Conversation with Binnie Tate Wilkin (10:05 – 11:05 a.m.)

III. Questions and Answers (11:05 a.m. - 11:20 a.m.)

IV. Concluding Remarks (11:20 – 11:30 a.m.)

Individuals requiring real-time captioning/closed captions or other accommodations should contact Sue Alman as soon as possible.

Upcoming Webinars & Conferences: "Surviving Collapse," "Mindfulness," "Become a Learning Coach," "Starting a Side Gig," "Parenting for Academic Success"

Please consider joining us for one or more of our brand new series of affordable 'Survive and Thrive!' webinars, workshops, and summits, part of the LearningRevolution.com family: Library 2.0, The Future of Education, ReinventingSchool.com, Classroom 2.0, and TeacherLibrarian.org. More details are below.

WEBINAR: Surviving Collapse: Mental and Emotional Preparedness for Times of Dramatic Change

When long-standing or trusted institutions no longer provide the stability we have come to depend on, we can experience panic and even debilitating fear. Preparing to stay in emotional control through uncertain times is the most important thing we can do for ourselves, our families, our students or patrons, our co-workers, and our community.

Topics we will cover:

• Keeping intellectual and emotional perspective
• Maintaining our health
• Prioritizing our time and our energy
• Identifying and evaluating information for decision-making
• Reframing situations and circumstances
• Communicating clearly and thoughtfully under pressure

This webinar focuses specifically on maintaining our mental and psychological strength, not on financial or physical preparedness.

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

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WEBINAR: Mindfulness for Educators, Librarians, and Others: Self-care Strategies for Difficult Times

This has been a difficult year for a lot of people, whether you're a teacher, a librarian, a parent, or a student. It's hard to go through so much change and trauma and feel centered and balanced, or to be optimistic about the future. The practice of mindfulness can be a pathway to greater peace and purpose, and this webinar can either serve as an introduction to mindfulness that you can immediately put to use, or a reminder if you've previously used these techniques.

As a mindful practitioner for over 15 years, Dr. Linaberger teaches graduate coursework for Wilson College, including a 3 credit graduate course on Mindfulness. In this webinar, she will:

• Overview the mindful movement in education
• Share research highlights to connect to the power of mindfulness for educators and students alike
• Offer several strategies for beginning your own mindful practice
• Share resources for learning more about mindfulness
• Lead you through a ""progressive relaxation"" technique you can use daily to reduce your stress levels

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

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WEBINAR: Handling Complaints or Protests About Content

How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?

This 60-minute training webinar is presented by Library 2.0 and ALA author and library service, safety, and security expert, Dr. Steve Albrecht. Steve will be hosting Barry Trott, Adult Services Consultant with the Library of Virginia, to explore tools and training that can help when you have complaints about library collections.

Barry says, “Book challenges are on the rise in all sorts of libraries. Being prepared to handle questions about library materials will involve more than the library director and other administrators. Often, complaints need to be first handled by frontline staff. To keep these protests from growing into a major media crisis, it’s important that public services staff know how to handle user complaints. This issue requires more than just passing the angry patrons up the chain of command. It’s essential to have a well-thought-out process for staff to rely on. This webinar will help all library employees feel more empowered during these encounters.”

This overview session is another in our Library 2.0 series for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This webinar will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.

LEARNING AGENDA: 

• Being prepared before the challenge comes; not developing policy and procedures on the fly.
• Knowing that challenges to materials will come from all sides, even unexpected people/groups.
• Developing a set of procedures on how patrons' content complaints should proceed.
• Solving the problem at the lowest level possible. Often frontline staff can avert a bigger problem simply by listening, but they need to be trained.
• Notifying the Library Director when a complaint is made, even if it seems that it was resolved at the time it was made. Not letting your boss be surprised.
• Listening with empathy when a patron has a complaint. Not trying to defend the item (it's not an educable moment) and not making any absolute commitments until later.
• Using “Request for Reconsideration” letters.
• Informing your Library Board and/or elected officials.
• Handling media interviews or information requests.
• Facility security issues.

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

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WEBINAR: Starting Your Own Side Gig: Entrepreneurship for Teachers, Librarians, and Others

As an educational entrepreneur for 20 years, Steve gives you a simple step-by-step starter formula and overview for building an idea into an educational side gig, whether you are just looking to follow a personal passion or build a full-time business. Perfect for the beginner trying to decide what to do, or any educational entrepreneur looking to review the basics.

Topics he will cover:

• Identifying your topic idea or audience niche
• Building your specialty, your expertise, and your ""brand"" 
• Creating your online presence
• Simple online speaking, webinars, and event building
• Collaborating with other educational entrepreneurs
• Building an email list
• Leveraging social media

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

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WEBINAR: Become a Learning Coach: How to Build Expertise, a Brand, and a Customer Base

Are you looking for a creative and fulfilling way to help students and their families? Would you like part- or full-time work helping students succeed? You can:

• Help students learn how they learn;
• Coach parents through the process of helping their students have academic and life success;
• Help parents and students understand and set up the conditions of success for learning;
• Give struggling students a lifeline to school achievement.

As a learning coach, you can make a real and significant difference in the lives of students and their parents. You can integrate the skills of being a learning coach into your current teaching practices, or you can offer your services as a learning coach, either in person or virtually, as a part-time side gig or a full-time vocation.

In this webinar we'll cover:

• Where to find proven and research-based practices on the methods and practices of being a learning coach;
• How to refine and build your own genuine personal expertise to make a real difference for students, parents, and families;
• How to position your specific talents as you market your services;
• How to approach school, homeschool, and other community groups that would benefit from knowing the work that you do;
• How to think about marketing, communication, long-term customer growth, and business organization;
• How to think about pricing your services and your expectations for income.

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

---

5-WEEK COURSE: Parenting For Academic Success (and Parental Sanity)

• Are you anxious that your child isn't living up to their potential, but you're not sure how to support them?
• Do you worry that your child fell behind during COVID, but you don't know how to help them catch up?
• Would you like to stop having arguments with your child about schoolwork, chores, and screen time?
• Are you tired of nagging and hovering, but worried that if you stop, your child will fail?

You are not alone, and there is a better way! You can support your child's growth, without micromanaging, and while simultaneously helping them become independent and resilient. When you adopt this approach, you will not only help your child to succeed, you will also reduce your own stress and anxiety around parenting.

Which is why we are excited to announce that Learning Revolution will be hosting the second annual ONLINE version of this much-sought-after course: Parenting For Academic Success (and Parental Sanity)

This course is a five-part series of classes co-taught by Greg Smith and Chris Loper. Chris will share the key ideas from psychology and neuroscience that are most relevant for parents, while Greg will discuss how to apply this knowledge at home. Meanwhile, you’ll have plenty of opportunities to ask questions, and you’ll be given pre-class journaling questions, supplemental readings, and additional resources to support the course material.

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

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MINI-CONFERENCE: Urban Librarianship: Embracing Challenges and Opportunities

Our second Library 2.022 mini-conference: ""Urban Librarianship: Embracing Challenges and Opportunities through Innovation, Leadership, and Best Practices,"" will be held online (and for free) on Thursday, July 14th, 2022.

Urban libraries are uniquely positioned to support the resiliency of their local communities and to deliver vital services to help individuals live their best lives. Urban libraries have a unique impact on the well-being of their communities and are essential agents to positively transform those communities and people as anchor institutions and community hubs, and as partners with local government, private sector, nonprofits, and other community-based organizations for collective impact.

Urban librarianship increasingly encompasses having to address many of society's challenges through the people we serve. This situates Urban libraries in the epicenter of the communities they serve and also presents new opportunities to impact them at even greater levels. As always, we are up to the challenge. This Library 2.0 mini-conference is a chance to share and to learn the ideas, innovations, tools, and techniques that will help all library leaders in their work with people and their communities.

Topics are likely to include:

• Applied equity, diversity, and inclusion skills and programs
• Anti-racist and social justice leadership and librarianship
• Serving patrons suffering from trauma and other personal challenges
• Mental health, safety, and security
• Understanding the information needs of urban populations
• Multi-lingual programming and outreach
• Community engagement
• Data science, analytics, and performance measurement
• Working with individuals experiencing homelessness
• Jail and reentry services for justice-involved patrons
• eLearning, urban digital literacy, and digital equity

CLICK HERE FOR MORE INFORMATION AND TO REGISTER

---

To receive early notice of upcoming 'Survive and Thrive!' webinars, please join LearningRevolution.com.

“See you” online!

Steve

Steve Hargadon
LearningRevolution.com
SteveHargadon.com
@stevehargadon

Wednesday: Lessons from School Shootings - Protecting Yourselves and Your Library Patrons

 "Protecting Yourselves and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Once again we are faced with a national tragedy that affects the safety and enhances the fears of everyone, with another mass shooting, this time at a Texas elementary school. It’s just too hard to deal with, especially coming just after another mass shooting at a Buffalo, NY grocery store. There is no end in sight to these events, regardless of what our legislators do at the national and state levels. The police response is one solution, but as we have seen in Texas, it’s not a perfect solution.

Therefore, when it comes to our safety and security at public-access buildings, like our schools, stores, and our libraries, it is up to the employees and their leaders to respond, improvise, adapt, and do all they can to protect themselves and the people inside.

There are specific lessons to be learned, by library leaders and staffers, from the Uvalde tragedy, that they can directly apply to help deny, deter, delay, and stop an armed attacker during the rare possibility of an active shooter event. There are important steps to take before an attack (look for signs of information leakage by a potential attacker; protect the facility with better access control); during an attack (Run-Hide-Fight); and after an attack (initiate traumatic stress debriefings).

Dr. Steve Albrecht will talk about all three of these areas, and give an in-depth look at what actually takes place during the structured debriefing process following a highly traumatic event. The more you know about that process, the better you can help yourself and your colleagues heal if it ever happens at your facility.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

DATE: Wednesday, June 15, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and to receive a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

---

Dr. Albrecht's twice-monthly podcast and blog posts are available for free, as are our regular mini-conferences and all the conference recordings. Our series of Dr. Albrecht paid webinars and recordings are available for individual or group viewing here.

We also invite you to this month's Dr. Albrecht paid webinar on June 30th: "Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders." 

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)

(Updated) The Armed Attacker: A Rare But Catastrophic Event at the Library?

By Dr. Steve Albrecht

I posted this Library 2.0 blog below in October 2020. What a difference two years has made in the intensity and frequency of workplace violence and school violence incidents. New attacks at an elementary school in Texas, a grocery store, and just recently, a factory in Maryland, show us this disturbing trend of mass shootings is continuing in the wrong direction.  

After 30 years as a security consultant in these areas, I feel as you probably do: defeated, angry, pessimistic, sad for the families of the lost, furious at the perpetrators, angry at the lack of solutions, and anxious about the death toll and location of the next event.

A few ideas to consider as we view recent attacks with an eye toward better protecting our staff, patrons, and facilities. There are no guarantees of safety and nothing is shooter-proof, but these concepts might make a life or death difference if you can consider them and/or put them in place at your library:

Access control matters. A lot.

Keep staff-only entrance doors locked at all times. Yes, it’s a hassle to fish out a door key or (better yet) a key card, but we should never trade security for convenience. Keep all non-employees on the other side of our locked doors.

Tourniquets, AED machines, CPR training, and fully-stocked first aid kits matter. 

For maximum effectiveness, we should stock our library first aid kits with enough tourniquets and clotting bandages for several dozen people. Mass injury events will need more than the usual one or two of everything found in most first aid kits. Get trained in AED use, basic CPR, and “stop the bleed” tourniquet use (www.BleedingControl.org).

Listening for leakage helps in threat assessment and management.

Bad people getting ready to do bad things often warn others. But the key is that they don’t warn their targets; they often tell people around their targets. This is known as “third-party leakage,” where the potential attacker threatens to do harm via someone near the target, not their actual intended target. The reasons for this are many, but we need to tell our safety and security stakeholders when we hear leaked threats. 

Social media postings and messages about our libraries or our employees need to be analyzed.

Some school districts, private-sector businesses, and public-sector agencies subscribe to social media monitoring services, who can tell them immediately if their organization is named on the usual social media sites in connection to a threat. It’s not a bad idea for the library to pay for similar oversight. 

Rapport-building, kindness, empathy, patience, and enhanced listening skills make a difference.

How we treat patrons and employees, especially during their most stressful moments, goes a long way toward either enhancing or decreasing their desire to come back to do harm by using revenge as their motivation. Fair, empathic, and patient treatment of patrons, even when they are none of these things back to us, and legal, empathic, and humane HR policies and practices for employees facing discipline or termination, can and has been shown to prevent violence. 

It’s still the “Lone Wolf Males” who are doing these attacks. 

It’s possible more than one shooter is at one site, but not very likely. There have been less than seven multiple-attacker events in the US, in the last 30 years. Violence is usually committed by young, angry, depressed, despondent, desperate, vengeful males (of all ages and races). Women have committed acts of violence at their work facilities and on college campuses, but certainly not to the extent of men. Pay attention to those males who seem to display what we could call “entitled disgruntlement.” They are angry at everybody and everything, all the time, and their pre-attack behaviors often draw our attention.

Cover and concealment matter.

Cover is steel, stone, or heavy wood bullet-stoppers. Cover is curtains, drapes, blinds, tinting glass, masonry walls, and wooden or aluminum doors. Get behind cover first; hide behind concealment if cover is not close or safely accessible.  

Don’t speak to the media unless you are trained and designated by the library to do so.

As we have seen in the Uvalde, Texas elementary school shooting, there is a lot of second-guessing going on in the media. Only give comments if you are the library’s media representative. Refer all requests for comments to that person or the Director. 

“Mass attacks of violence in libraries are quite rare. In the last few years, however, we have seen library directors, managers, staffers, and security guards injured or killed by armed perpetrators. As such, you need to have a plan for something that may never happen.

Active shooters and armed attackers coming into a workplace, K- 12 school, college or university, theater, or mall to kill people is devastating, horrific, chaotic, and fortunately, rarer than the media would like you to believe. There have certainly been more incidents in the last ten years, but the chances of you being injured or killed by a person with a gun are highly unlikely, especially if you don’t work in a retail environment, in a healthcare setting, or at night, all of which tend to have higher risks of violence. 

Besides following your library’s Workplace Violence Prevention Policy, the best thing you can do is familiarize yourself with the national protocol suggested by the Department of Homeland Security (DHS) known as Run-Hide-Fight. Every law enforcement agency in the US knows this approach and most of their members have been trained to use it as their response to an armed perpetrator.

In order, the Run-Hide-Fight process means that if an armed attacker enters your library, your first best choice would be Run. Leave the building as safely and as quickly as possible, taking as many patrons and staff as you can, to avoid the shooter. This means leaving your work items and only taking what you can carry, quickly and safely, with you (purse, wallet, cell phone). If you’re on the ground floor and you’re trapped in your workspace, you may have to break a window and climb out. The key is to move out quickly and get away from the danger, taking as many co-workers or patrons with you. As you leave, if you encounter any first-responders (police, firefighters, paramedics), be sure to give them your hard keys or electronic access key cards so they can move about the building safely and not get trapped in a locked hallway.

If getting out is not possible or safe, for your second preferred choice, you’ll need to find a place to Hide out. This could be a break room, restroom, supervisor’s office, storage room, file room, or even a closet. The key is to stay away from the shooter, lock or barricade the door as best as you can, stay out of the doorway (otherwise known as the “fatal funnel”), and wait for the arrival of the police. If you can safely call the police, using your cell phone, or better yet, a landline in the room, do so. Otherwise, turn off the lights, put as many heavy items as you can in front of the door, and stay quiet and as calm as you can, behind the relative safety of a locked or barricaded windowless room. We know these shooters don’t shoot through a closed door to kill people or have ever impersonated the police from the other side of the door. The police response is forthcoming, with the national average within five to ten minutes.

Your third and final (and necessary choice) is to Fight back against the attacker, using whatever objects (a pot of hot coffee or heavy books thrown at the attacker’s face, chairs, desks, or tables carried by several people) or actual or improvised weapons (knives, OC pepper spray, a fire extinguisher) to stop the attacker if he makes entry into your safe room.

Some key points: if the room you are hiding in cannot be locked or it opens from the outside, try to use a belt or electrical cord to tie up the door closing mechanism at the top (or tie two double doors together). 

If you hear the fire alarm during a real active shooter situation, and you do not see flames or smell smoke, stay put. We have seen some attackers pull the fire alarm to get people into their kill zones. Scared employees or supervisors have pulled the fire alarm in their buildings in the mistaken belief that this will either expedite the police response or warn people to get out of the building. Pulling the fire alarm in a non-fire situation only creates more noise and adds to the chaos. Stay in your safe room until you’re notified by the police or other first-responders that it’s safe to evacuate.

If you choose to leave your building during a real active shooter event, you may be able to drive or run to alternative evacuation locations located near your library, like a church, store, mall, open government office, fire, police, or sheriff’s station. The key is to get away to wait in or near a safe location (you don’t necessarily have to go inside one of these buildings), so you can connect with co-workers and wait out the event in safety.

To help you reinforce the critical Run-Hide-Fight concepts, watch one or both of two useful videos connected to the subject. The first is the DHS-created “Run-Hide-Fight” video co-created with the City of Houston, Texas. 

It’s short and to the point. Here’s a link to the City of Houston YouTube version:

https://www.youtube.com/watch?v=5VcSwejU2D0

The second video option provides an even more effective message. It was created by the California State University system and it’s an animated version of the Run-Hide-Fight approach. It may appeal to younger library employees and is perhaps more empowering and less frightening than the DHS version. Both are useful and bear watching, at least once per year for yourself and then again as part of a staff meeting conversation about how to respond to an active shooter situation. Here’s a link to the California State YouTube version:

https://www.youtube.com/watch?v=VUErkf3XEEs

Use recent or previous workplace, school-based, healthcare, or library-related violence incidents as a teaching tool for your employees. You don’t have to obsess over these events; use what happened as a way to stop the same thing from happening where you work.

---

 "Protecting Yourselves and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings"
Part of the Library 2.0 Series with Dr. Steve Albrecht

OVERVIEW: 

Once again we are faced with a national tragedy that affects the safety and enhances the fears of everyone, with another mass shooting, this time at a Texas elementary school. It’s just too hard to deal with, especially coming just after another mass shooting at a Buffalo, NY grocery store. There is no end in sight to these events, regardless of what our legislators do at the national and state levels. The police response is one solution, but as we have seen in Texas, it’s not a perfect solution.

Therefore, when it comes to our safety and security at public-access buildings, like our schools, stores, and our libraries, it is up to the employees and their leaders to respond, improvise, adapt, and do all they can to protect themselves and the people inside.

There are specific lessons to be learned, by library leaders and staffers, from the Uvalde tragedy, that they can directly apply to help deny, deter, delay, and stop an armed attacker during the rare possibility of an active shooter event. There are important steps to take before an attack (look for signs of information leakage by a potential attacker; protect the facility with better access control); during an attack (Run-Hide-Fight); and after an attack (initiate traumatic stress debriefings).

Dr. Steve Albrecht will talk about all three of these areas, and give an in-depth look at what actually takes place during the structured debriefing process following a highly traumatic event. The more you know about that process, the better you can help yourself and your colleagues heal if it ever happens at your facility.

This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht.

DATE: Wednesday, June 15, 2022, at 2:00 pm US - Eastern Time

COST:

• $99/person - includes any-time access to the recording and the presentation slides and to receive a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
• FREE for those on individual or group all-access passes (see below).

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly. You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@library20.com. NOTE: please check your spam folder if you don't receive your confirmation email right away.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

• Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations.
• The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
• Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy).

ALL-ACCESS PASSES:

• All-access annual passes include access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
• For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here. 
• Inquiries for all-access organizational contracts should be directed to admin@library20.com.

DR. STEVE ALBRECHT

Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

He has written 24 books on business, security, and leadership topics. He lives with six dogs, two cats, and three chickens. (Not all in the same room, of course.)