The webinar recordings included in the all-access pass are listed below, as well as four special Dr. Albrecht programs. More information about Dr. Albrecht is also below.
"See you online!"
Steve
Steve Hargadon
- Dangerous Situations: Handling Real Challenges and Keeping Everyone Safe
- Library Civility: Taking Care of Each Other
- Awkward Conversations & Difficult Situations: How to the Hardest Discussions with Patrons
- Diversity, Equity, and Inclusion in Your Library: How to Start Talking About DEI
- Collection Protection: Preventing Thefts, Vandalism, Fires, and Other Large and Small Library Disasters
- Gangs in the Library: A Serious Security Issue
- Team Success: Better Results Through Focused Team Building, Internal Support, Clear Communication, and Conflict Resolution
- Becoming a Resilient Librarian: Taking the Path Away From Stress and Burnout
- Ten Tools for the (New) Library Supervisor: Starting Out Right
- Post-Pandemic Staff Development and Training: How Can We Best Support It?
- Serving Patrons with Mental Health Isssues: Support, Empathy, and Safety
- Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
- The Substance Abusing Patron: Staff Safety and the Public Health
- Helping Library Patrons with Autism: Start with Understanding
- Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
- Service Leadership for Librarians: Six Strategies for Success
- Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
- Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
- Performance Evaluations: A Skill-Building Refresher for Library Leaders
- The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
- Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
- Your Library and the Police: Time for a New Relationship
- Library Emergencies - Doing the Right Things When Things Go Wrong
- Library Safety & Security 2020 (Expanded)
- Interacting with the Homeless
- Sexual Harassment of Library Staff
- Security for Rural Librarians
- How to Handle Challenging Patrons
- Stress Management for Library Staff
- Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
- Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event
- Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event
- All-Acess Passholder Bonus Video: "Dealing With Challenging Patrons" (organizations are licensed to show this to all staff)
- All-Acess Passholder Bonus Video: "Helping Library Leaders Create a Service Excellence Culture" with Best-selling Author Dr. Karl Albrecht
- All-Acess Passholder Bonus Video: "Safety and Security at the Jacksonville (FL) Library"
- All-Acess Passholder Bonus Video: "Forgiveness: How Libraries Can Host Programs on Restorative Practices - An Interview with Azim Khamisa"
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Staff and Patrons Secure in a Changing World.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 24 books on business, security, and leadership topics. He lives with seven dogs, two cats, and three chickens.
Praise for Dr. Albrecht:
"Thank you, thank you, thank you! Thank you for presenting at our staff development day. Our staff has expressed their appreciation for the information and tools you provided. We know the lessons learned will be useful in our day-to-day work. It was a pleasure to have you with us -- even if it was only virtually." - Athens, GA Library
"I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best
library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI
"Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL
"Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation. And have first hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe and still deliver on our mission and the meaningful work we do each day." - Jen
"You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO
"I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered. I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA
"I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN
"Thank you for the great content. I appreciate it." - Carmen from MT
"[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA
"I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA
"We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX
"Your webinars were educational and inspiring." - Karen from GA
"I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada
"'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical and respectful methods of engagement can be brought forth in times of need." - Deborah from CA
"We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day to day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD
"I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH
"You're the best of the best." - Nick from CA
"I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought-processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD
"[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX
"Thank you very much for your work and very good webinar." - Donna from IN
"I appreciate your vast knowledge on patrons and safety situations." - Mary from IL
"I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA
Additionally:
"Thank you for your wonderful `Safety and Security in the Library' presentation. I so appreciate that you were able to join us virtually this year and share your knowledge on these topics with our library staff. I look forward to exploring some of the resources you shared with us."
"Thanks so much for recording the presentation. It was fantastic!"
"Thank you, Dr Steve, for your presentation today. It was very helpful and insightful. Your subtle humor also lightened the mood."
"I wanted to reach out and thank you for all the information that you gave in your webinar on conducting a library facility security assessment."
