There are patrons that you serve on a daily or near-daily basis, who see you almost as much as they see their local coffee shop barista. They just love or really like the library and they may really like you. The question is: Can you or should you ever become personal, outside-of-work friends with a patron? Maybe this has already happened with you in your career and it has developed into a nice friendship. Maybe you tried to develop a friendship outside the library and it either never got off the ground or it ended badly.
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Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessmenHe has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
His professional webite is at http://drstevealbrecht.com.
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