Tuesday, November 03, 2020

Library 2.0 Webinar: "The Safe Library" + Blog Post: "Creating the Perfect Library Security Officer" #library20

"The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected"
Part of a special Library 2.0 series with Dr. Steve Albrecht

(See below for information and a link to Dr. Albrecht's latest blog post, "Creating the Perfect Security Officer.")


We invite you to join us for a 90-minute webinar presented by Library 2.0 and Dr. Steve Albrecht.

This webinar covers what Steve has learned in the 20 years he has been a library security consultant and what has changed, become better, or gotten worse since the publication of his Library Security book five years ago.


  • What They Don’t Teach You in Library School
  • Lessons I’ve Learned in 20 Years as a Library Security Consultant and Trainer
  • Patrons Harassing Staff: A Shadow Issue
  • 20 Challenging Patrons
  • Responding to Mentally Ill Patrons
  • Serving Patrons Experiencing Homelessness
  • Managing Substance Abusing Patrons
  • An Active Shooter at the Library
  • The New Police Response Model for Your Library
  • Working Safely in a Rural Library Location 
  • Training Your Library Staff on Security: Start With a Survey 
  • An Updated Facility Plan (Starts with a Security Assessment) 
  • Running Large-Group Library Events Safely
  • Security, Safety, and Service Q&A with Steve 
  • Subject Quizzes!
  • Your Final Exam

DATE: Friday, November 20, 2020, at 4:00 pm Eastern Standard Time. Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HEREYou will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.


As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

BLOG POST: "Creating the Perfect Security Officer"
From Dr. Steve Albrecht's Library Safety & Security Blog

"There are usually two types of library security officers: in-house or contract. In-house security officers are more rare, but they could be provided by your city, county, or perhaps through the Sheriff’s Department. The benefit to this type is that they have knowledge of crime issues in the area and tend to be more responsive (and loyal) because they are also employees just like you. The downside to contract employees is that you may get stuck with an officer who has retired on duty or is a bit lazy and doesn’t do much. You can put some pressure on this person’s boss (the security contractor) to get them to work harder....

"Like creating the perfect service-oriented library employee, getting the best use of security officers in your library will take some careful thought, planning, preparation, and discussion, with both library leaders and staff members. It makes good security sense to talk as a group about the benefits of a security officer and how to make the best use of his or her abilities in your library. Then you can meet with the in-house or contract security providers and explain your needs in detail."

...read the rest here

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