Monday, March 13, 2023

Albrecht Podcast: "Managing the Irate Visitor - Screening Support for the Library Director"

We've just posted a new Dr. Albrecht podcast in our "Library Service, Safety, & Security" section of Library 2.0: "Managing the Irate Visitor - Screening Support for the Library Director." 
There are certain patrons who demand to speak to the Library Director as soon as they arrive and won't take no for an answer. They often want the staff to give the Director documents, letters, or packages. These people often have an eccentric worldview, a specific angry agenda, and can be abusive to staff if their needs aren't met. We need to establish a screening process for these types of visitors and their materials. This episode is about helping protect library staff and the Library Director from harassing, demanding visitors.
Listen to the podcast here

Dr. Albrecht's twice-monthly Library 2.0 podcast and blog posts are available for free, as are: access to 48,000 other library professionals, our regular mini-conferences, and all the conference recordings. We also offer a series of Dr. Albrecht paid webinars and recordings which are available for individual or group viewing here.


    Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. 

    In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.

    His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.

    Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

    He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.

    His professional webite is at


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