Library 2.0 Webinar "Topics You'd Like" Survey + All-Access Passes + Organizational Contracts

Dr. Steve Albrecht hosts a collection of resources in the "Library Service, Safety, & Security" section of Library 2.0, including blog posts, podcasts, and webinars. 

We like to:

1. Make you aware of the ability for organizations to purchase all-staff access to his webinar series. A full list of Dr. Albrecht's existing webinars is below. Special purchases include:
   
   1) An all-staff-access pass for any given webinar is $499 (email admin@learningrevolution.com to order);
   
   2) An individual annual all-access pass to all of Dr. Albrecht's live webinars and recordings for one year is $499 (please click here to order);
   
   3) Quotes for annual all-staff-access passes for all 20 previous webinar recordings and any new ones during the year are available upon request to admin@learningrevolution.com.
   
   Any all-access orders for tomorrow's "Customer Service All-Staff Skills Refresher" webinar, or any annual all-pass-access orders, will be given access to a special 50-minute in-depth interview Dr. Albrecht has done with his father, Dr. Karl Albrecht (best-selling author of Service America!), for Library 2.0.
   
   
2. Ask for your input on upcoming topics for Dr. Albrecht's series.
   
   Listed below are all of Dr. Albrecht's webinars, blog posts, and podcasts on Library 2.0. We're interested in what topics you would like to have him cover. Please consider letting us know by using this very quick survey HERE.

DR. ALBRECHT'S AVAILABLE WEBINARS:

While Dr. Albrecht's twice-monthly podcast and blog posts are available for free (as are our regular mini-conferences and all the conference recordings), there is a cost to attending our series of webinars and/or watching the recordings with him.

To purchase an individual license for a specific webinar or recording, click through to the webinar and use the registration link. You can pay by PayPal or credit card, and will receive immediate access to the webinar if it's already recorded. For upcoming webinars, you will receive a confirmation email within a day giving you attendance instructions. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

See above for individual and organizational all-access passes.

WEBINARS

• Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
• Helping Library Patrons with Autism: Start with Understanding
• Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
• Service Leadership for Librarians: Six Strategies for Success
• Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
• Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
• Performance Evaluations: A Skill-Building Refresher for Library Leaders
• The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
• Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
• Your Library and the Police: Time for a New Relationship
• Library Emergencies - Doing the Right Things When Things Go Wrong
• Library Safety & Security 2020 (Expanded)
• Interacting with the Homeless
• Sexual Harassment of Library Staff
• Security for Rural Librarians
• How to Handle Challenging Patrons
• Stress Management for Library Staff
• Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
• Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event

Again, we're interested in what topics you would like to have him address. Please consider letting us know by using this very quick survey HERE.

DR. ALBRECHT'S BLOG POSTS:

• The Code of Quality Service for Library Employees
• The North Vancouver Library Stabbing Attacks: Edged Weapons Awareness
• Managing the “Champion Employee” at the Library: The Need for Management Courage
• Some Leadership Truths for Library Leaders
• Helping Library Patrons with Autism: Start with Understanding
• The Perils of the Parking Lot: Part 2 - Advice and Solutions
• What a Fire Chief Wants You to Know About Preventing Library Fires
• The Perils of the Parking Lot: Part 1
• Schedule Regular Inspection Days
• The Need for a Library Vendor/Visitor Policy: Not Everyone Should Be Able to Roam Around Your Library
• Creating the Perfect Library Security Officer
• The Armed Attacker: A Rare But Catastrophic Event at the Library
• Triple-E Patrons: Entitled, Eccentric, Exasperating
• Re-Evaluating the Police Response to Your Library: First Steps
• Theft Behaviors in the Library
• Asking Security Survey Questions to Your Library Staff (Includes Survey)
• How to Take a Library Training Webinar and Actually Learn From It
• The Shamu Method: Can We "Coach Up" Problematic Patrons With "Fish"?
• Security Experts on How To Reopen Safely (Library Journal)
• One of the Hardest Patron Conversations For a Library Supervisor to Have? Preparing For the “Hygiene Talk”

DR. ALBRECHT'S PODCASTS:

You can click the direct links below, you can listen directly on the site, or you should also be able to access the podcast in SoundCloud here or in your own podcast app using the RSS feed here.

• Code of Quality Service
• Protecting Your Library Facility During Protests
• The Power of Surveys
• Working With Elected Officials
• A Guided Meditation for Stress Management and Relaxation (11 minutes)
• Stop Apologizing for Library Security
• Let's Talk About Talking
• Guns in Your Library
• Safe and Simple Patron De-Escalations
• Getting a Temporary Restraining Order for a Problem Patron
• Preventing Harassment Interview by Adriane Herrick Juarez
• Domestic Violence in the Library Workspace
• Special Libraries
• Event Emergency Plans
• Library Emergencies
• Harassment

DR. STEVE ALBRECHT

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

PRAISE FOR DR. ALBRECHT:

• "I wanted to thank you for the session. My husband was listening from the other room and said, 'Wow, that was great!' This was the best library workshop I've been to, and I've been to a lot! The staff was saying the same in emails." - Emily from MI
• "Your suggestions of what to say to challenging patrons will really help me once we allow patrons back into the library. Thanks!" - Lori from IL
• "Not only have I learned incredibly valuable skills to use in my career as a public librarian, those lessons will have a ripple effect as I teach a course on Social Crisis Management... I always give Dr. Albrecht the credit in the portions of my lecture and presentation.  And have first-hand experiences using these lessons to support his approach. Thanks again for lending your expertise to ensure that as librarians we can remain safe, keep our customers safe, and still deliver on our mission and the meaningful work we do each day." - Jen 
• "You helped to keep my brain from turning into mush during this long time off. Thank you!" - C. from MO
• "I was able to view Library Safety and Security and Interacting with the Homeless. I learned so much and appreciate the education you offered.  I became aware of changes, large and small that I can make in my life to enhance how I interact with all people. I do hope our library offers your classes in the future because I did not view all the webinars that I wanted to and I am sure my coworkers feel the same. Thank you again." - Vicki from VA
• "I wanted to send you a note of thanks for your webinars... I watched 5 of them and found them to be incredibly informative. Currently, I am working with my library's director to put together a situation response manual for safety and security matters that apply to our own library... What you have shared has been very useful to help set up some guidelines and decide a good direction for training within our organization. Thank you so much for sharing your insights." - Jennifer from IN
• "Thank you for the great content. I appreciate it." - Carmen from MT
• "[I] found [your webinars] extremely helpful and informative. Thanks again and stay safe!" - Christine from PA
• "I remember when you came to our Annual Employee Training Session and presented a terrific class. I was able to view all of your webinars during this time and I learned so much. Your generosity of spirit during this pandemic is truly appreciated and your kindness will be remembered. Thanks again and Cheers." - Bernadette from CA
• "We have watched a couple of [your webinars] in the past and they always provide a great approach to issues that are becoming more and more common in public libraries." - Rod from TX
• "Your webinars were educational and inspiring." - Karen from GA
• "I have recently watched all your webinars... (this begins to sound like a groupie saying, "I have all your records!") and I'm so grateful to have had the opportunity to learn from them. They were probably the best work at home professional development material I encountered in the two months my library has been closed. I've worked in public libraries since 1988 and everything you said makes sense in my experience. I look forward to putting what I learned from your webinars to use when we eventually reopen to the people the library exists for. Many thanks!" - Barbara from BC Canada
• "'I've learned a lot from your diverse offerings as I knew that I would. I listened to 4 of your webinars at this run. I also attended your talk last year at one of our branch libraries. I hope that your presentations remain in my mind and that your practical, philosophical, and respectful methods of engagement can be brought forth in times of need." - Deborah from CA
• "We don't always take the time to do online courses or participate in webinars because of time and money restraints. We have been lucky to have the time now to take advantage of these opportunities. Your webinars really pack a lot of info in the time allotted. Your observations and surveys conducted with staff across the country made this applicable and the reality. Many of the situations described sound like our day-to-day interactions with patrons. Again thank you so much for these valuable webinars. I hope we will be open soon and able to put your tips into practice." - Kathy from MD
• "I’ve really enjoyed all of your webinars, especially the ones about security and challenging patrons, and I’ve gained some useful knowledge that I can utilize at my library. I hope you have a wonderful day! Thanks again!" - Deborah from OH
• "You're the best of the best." - Nick from CA
• "I have found your webinars especially helpful during this time of stay-at-home orders and the inability to report to work for my daily schedule. (My branch is closed indefinitely.) I have especially found "Interacting with the Homeless" and "Stress Management for Library Staff" as the most help to date. I have been doing daily meditation as a stress reliever and taking time to find happiness despite all that is taking place in this world.... having this opportunity to listen to your thought processes is very invigorating and life-changing. Thank you from the bottom of my heart." - Danielle from MD
• "[Y]ou've expanded our minds and helped us greatly with your generosity. Thank you for all that you do, I appreciate it immensely." - Valerie from TX
• "Thank you very much for your work and very good webinar." - Donna from IN
• "I appreciate your vast knowledge on patrons and safety situations." - Mary from IL
• "I've long wanted to explore your work, and have enjoyed and learned from 4 of your webinars so far, with plans to view them all. They are excellent! I am charged with leading our staff around issues of safety and security in our rural system, and you are a clear and dynamic voice in our field. I really appreciate your experience, knowledge, and presentation style, down to talking fast to get the most information into the time of the presentation! Hopefully, I'll be able to obtain the new edition of your book soon, as I hope to keep these themes as relevant currents for the duration of my career." - Kimberlee from CA