Friday, February 05, 2021

New Webinar - "Diversity, Equity, and Inclusion in the Library" with Dr. Karla Rhay | February 26th

"Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness”
Part of a special Library 2.0 series -  featuring Dr. Karla Rhay and hosted by Dr. Steve Albrecht 


A 60-minute training webinar presented by Library 2.0 featuring presented by Dr. Karla Rhay, CEO of the Karla Rhay Group, and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

To help library administrators, managers, supervisors, and employees at all levels understand Diversity, Equity, and Inclusion (DEI), Library 2.0 has asked Dr. Karla Rhay, CEO of the Karla Rhay Group to present a one-hour webinar. Here’s what this important program will cover:

Part 1 - Opening remarks about Diversity, Equity, Inclusion (DEI):

  • Why we are discussing, purpose, intent, benefits of DEI.
  • Embracing diversity at the library.
  • Reasons, blameless and non-faulting, so that people are further enlightened.
  • Understanding the broader community.
  • Inclusiveness, patrons being from all walks of life, as well as with co-workers.

Part 2 - Exploring perceived differences:

  • Earnest treatment of others.
  • Breaking through unconscious bias.
  • Awareness of individual biases, attitudes, and beliefs, particularly when they concern stereotypes and prejudices.
  • Serving special populations in the library.
  • People with special needs, disabilities, mental health, and underrepresented populations – social, economic, homeless, etc.

Part 3 - Truths from working in a service industry:

  • From entitled to challenging behaviors, tools to de-escalate situations.
  • Diversity is a fundamental value.
  • Establishment of core values and beliefs where we value the richness of our backgrounds, perspectives, and styles.
  • Promoting services for all.
  • What it means to work in a service, high-touch industry.

Part 4 - Health, well-being, and compassion:

  • Delivery mechanisms and expectations.
  • Risk factors of compassion fatigue.
  • Preserving their capacity for empathy, awareness of what causes compassion fatigue.
  • Community outreach.
  • Disenfranchised communities may not always walk through the door, reaching those populations.

Part 5 - Closing remarks:

  • Incorporating the points discussed, the library’s commitment to DEI, and benefits of take-aways. 

DATE: Friday, February 26th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

Dr. Karla Rhay is recognized in the public school, pooling and insurance community. As a former school administrator, she has most recently served as Chief Executive Officer for two large joint powers authorities and was President of the California Association of Joint Power Authorities (CAJPA). Recently she was named California Classified Leader of the Year (2019). She earned her doctorate from University of Southern California (USC) in educational leadership with a dissertation in sexual misconduct in public education, training a number of school administrators in recognizing warning signs and prevention strategies. She has spent the last two decades involved in a variety of public school and employee benefit matters that include school violence and bullying prevention, strategic leadership, and staff development


As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

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